Cell Phone Stores in Glen Burnie, MD

“I changed subways because they didn't give me help with my device and I am very happy to find a place where they helped me adjust my phone. I hope to stay for a long time.”

“My iPhone 11 Pro got stuck in a loop showing the Apple logo, and I couldn’t get a quick fix from any nearby Apple stores or authorized retailers. Luckily, I found an AT&T retailer at where Terrance quickly identified the issue and checked my account. It turned out I was due for an upgrade, and Terrance expertly sold me on the iPhone 15 Pro and some great accessories, all under $100. He set up my new device in just 15 minutes, and I made it to work on time. Terrance at the Glen Burnie AT&T store was fantastic, and I'll definitely return for future service.”

“The young lady Neremise was absolutely pleasant! She went above and beyond to ensure I received my phone that i ordered and transferred all my stuff personally!!”

“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”

“Thank you thank you thank you!!! Outstanding. My screen died on the last day of our trip & because Samsung no longer include sd cards & my phone was in airplane mode, I thought I'd lost my pics. Thanks to cell phone dr, they were able to repair it & I'm so grateful! I also have to mention how nice everyone I spoke to was. That's so refreshing. Thank you again from the happiest person in Pasadena MD right now!”

“Dwayne Williams, sales consultant at 7704 Ritchie hwy Glen Burnie, is the reason I will stay with Verizon for the foreseeable future. He is knowledgeable as well as friendly. Mr. Williams is the best at helping others find the plan that’s right for them. 10/10 recommend.”

“I generally avoid going into cell phone stores as they try to upcharge you or add on stuff without letting you know about it.

Switched from Visible for my primary phone because Verizons service sucks (my work phone uses Metro)

The man at the counter was able to give me the $25 BYOD plan easily for my Samsung Z Fold 4, and was even able to save me $15 monthly on my work phone plan, only thing I paid was the one time $25 activation fee which is fair.

Service was fast, professional and I'm more than happy to come here for additional purchases in the future. It's rare to say that about a cell phone store.

Walked in expecting a nightmare, ended up saving lots of cash, definitely satisfied.”

“Came in a few weeks ago with a very long standing and frustrating problem. The guys were able to help me get it sorted even though it meant losing a long time customer because I was switching over to my family's Verizon plan. Shows real integrity on their behalf and I wanted to acknowledge that. Thanks again!”

“Damien was very very nice and he helped me with my first iphone11 and he also helped me with my 2nd iphone11. They are very helpful in the phone store. I appreciate his help very much.”

“I bought a mac book from this location in 2020 and did not expect to have to need repairs. my son informed me that his computer would not turn on or charge. of coarse that's the only info my son was able to tell me. first off I did not know the geek squad was still around. I made an appointment online but in the meantime I called people who I knew with apple products and all they could tell me was best buy is going to charge you an arm and a leg. I started to call around and got quotes for other location ( NOT BEST BUY) and was quoted 90.00, 50.00 to 180.00 for a diagnostic test. best buy call center rep informed me that the first 20 mins is free. I went on google and saw only the horrible reviews and did not want to go to this location. I decided I was going in and only allowing them to look at my son's computer for 20 mins and that's it. I was greeted by everyone I encountered. I wish I got the young man's name who helped me but I thought I would see him when I picked up my son's computer. Dustin was so helpful and professional. he told me he would keep me updated before making any repairs. he called me and told me everything was okay with my son's computer and I could pick it up. when I picked up son's computer everyone greeted me once again. James was very nice and informative as well. I am so glad I did not go off of these reviews, I hardly ever write reviews but I hope this will help with anyone who need to visit this location.”

“Came in to purchase a work phone. The beautiful young lady at the counter had great customer service and was very efficient. I was in and out and received a free pair of Bluetooth headphones with my purchase. Thank you!”

“We came in to activate my new iphone 15 pro because we were having some problems with doing it at apple and needed some assistance from Verizon directly. Dylan was more than happy to help us and did an amazing job assisting us through the process. Will definitely come back here! If you need help with anything, ask for Dylan he’s great!!”

“I purchased a coloring book online for $8.00. When it arrived there was a $3.00 sticker on the cover. I called customer service to see if I could get a refund for the difference. I was told no, that the price online is the items price. I then asked to speak with a supervisor. When the supervisor answered she restated the same thing and told me there was nothing that could be done. I again, tried to explain that the price on the book was only $3.00 and that if I attempted to remove the sticker the book would be destroyed. Keep in mind, the other book did not have a sticker and I paid less than $8.00 for it. The supervisor again said there was nothing that could be done. I asked for a refund and was told one would be started but it never was. I went to my local Walmart, explained the same issue and was given a refund for the difference along with an apology for the inconvenience. With that being said, the customer service department online/ over the phone has really gone downhill. I hope the Walmart corporation finds better employees to deal with their customers online/over the phone, then what they currently have. Again, thank you Glen Burnie Chesapeake Center Walmart for exemplifying great customer service. You listen to my issue, made a logical decision and apologized for the inconvenience.”

“We just went there to resolve a misunderstand. Yesterday, we went to add 3 lines and something got mixed up with the info. We went back today and Rodney help us. He was very nice and explained and answer all my questions. We solve the problem and left we what we were looking for.”

“We've had one not-so-great experience at the Glen Burnie T-mobile and another wonderful experience, so four stars feels appropriate.

The first experience was late last year and the associate seemed, to be frank, high and not with this world. He could barely keep his eyes open and proceeded to switch my phone information to a new device despite me saying several times my data wasn't backed up. Thankfully he didn't get far (since his motor skills appeared to be hindered by a substance), and I was able to switch my phones on my own successfully.

The next experience was a few days ago and we saw the representative from before, but made sure to not interact with him. Gregory, who assisted us, is FANTASTIC. He's polite, very engaging and explained the phone warranty process clearly while ensuring the phone data was backed up and restored on the new device. He chatted with us about his love for the Eagles football team, good local food and general pleasantries. Very kind man and excellent associate.

The store itself is always clean and nice music playing. Parking isn't going to be an issue, there's plenty out front. We'll gladly return to this location since Gregory improved my mindset on the location.”