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March 2024 by Duncan Kuffar
Have some great tax professional with great customers service qualities
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February 2024 by Milagros Mendez
Robin Hook in the Glen Burnie office is fantastic. I love coming to her and she's very knowledgeable and up to date with tax changes. She pays attention to detail and is very personable. I highly recommend her!
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February 2024 by Ada Talbert
Everyone is professional and friendly. Eileen always keeps well informed of any new changes in the tax laws and explains them well, if applicable. I highly recommend the Glen Burnie office!
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February 2024 by sharon force
The best quality service ever !
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February 2024 by Butch King
Robin did great.Friendly, nice, and professional.
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February 2024 by Melody Church
H and r block is great to work with they all are so friendly well experienced. As for sure ryan who did my taxes thank you you truly are the best
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January 2024 by James Mallette
Glen Burnie, MD branch does excellent work.
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November 2023 by lisa allston
Racist people
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June 2023 by David S.
What a joke I thought that they were professionals and the tax advisor Susan Ryan has caused our entire family stress and money losses. She lies and does not care about her clients , I cant get her or anyone on the phone to call me back to even explain our nightmare. Save yourself do not go there!!!!
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May 2023 by Melissa Wotring
My experience was horrible! I will not use H&R Block again. I had to have 3 separate appointments, each time I waited over 30 minutes (the last appointment over an hour) to be seen. When I was seen, my Tax Professional was unprepared, unorganized, and seemed unknowledgeable. She lost some of my receipts I turned in, had other clients' files all over her desk, and was never ready for me at my appointment.
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May 2023 by Jim J.
Stay away from Susan at this HR Block. In fact I will never use HR Block again due to my recent experience with her at the Glen Burnie branch. Here's my story as of May 2023. I had a complicated tax situation that involved capital gains and inheritance. We were referred to Susan at HR Block and met with her in Dec 2022 to prepare for tax prep in a couple of months. She reassured us she could handle our situation, but a voice inside was advising me to get a CPA or experienced tax professional instead. I wish I had.Our first meeting she was in such a hurry that she couldn't wait for me to complete my sentences. She'd put her hand up like she'd heard enough and said, "just the facts. I don't need the whole story." She also said she'll need a few hours to do our taxes so wouldn't be able to get them done in the 30 minute time allotted for that first appt. We scheduled a second appointment and I arrived. She had no idea who I was or my situation but I could tell she was trying to pretend like she did. So I started from ground zero to explore lain and again her hand would come up as she cut me off mid sentence so she could try inputting different numbers into her tax calculator screen. She ran out of time, again saying that she didn't know it was a bypass trust situation, the situation I had already discussed with her on two different occasions which was the reason for scheduling this appointment. I guess she had forgotten that or cut me off in our previous conversations so she only got half the information. I had also emailed her two times the complete documents she'd asked for. She said she never received them. My sent file showed she did.We scheduled a third appointment to at least file an extension and pay the estimated taxes due. We did do that, $85k due. It was less than I thought and I was happy to pay and schedule another appointment with Susan to finish the taxes. She said it would just be to complete the paperwork and there shouldn't be much of a difference in what I owed.On our fourth and last appointment it was like "ground hogs day." I couldn't believe it, she didn't remember our situation even when I started to go over it with her again. She had nothing saved from our last appointments in her computer or any follow up files. She dropped her forehead in the palm of her hand and said she can't figure out how she calculated my original capital gains taxes. Instead of putting the sale of a house for $600k she had put $99k instead back when I paid the taxes due on extension. I then simply asked what I owed her for her time which was nothing she said so I grabbed my things and left. I am now in search of a qualified tax professional.I did come back to discuss this problem with their branch manager and to get further clarification about a fir Susan had given me. The manager appeared to understand my tax situation and the question about the firm Susan had given me. Her head was going north to south as I was talking, indicating she understood me. She then told me she is just in charge of the branch location's expenses, rent/maintenance, etc, and didn't know about taxes. She asked that when I do figure out where they went wrong if I wouldn't mind dropping by to tell them as a favor. Now just let that sink in...That pretty much says it all about HR Block. Be very careful if your tax situation is anything more than W2 and/or needs more than 30 minutes to complete.*UPDATE AS OF MAY 30:I did find a qualified CPA to prepare our taxes, and I just finished our meeting with him. The return was more complicated than most and I'm grateful that we used Susan initially. Although the preparation was to complicated for her she did get the tax prepayment part right and protected us because it was more than we actually owed. We get a refund between state and federal of $28k! Had Susan underestimated our taxes we could have owed that much. Thank you for that, Susan.In summary HR Block is great for W2 wage earners, dividends and interest
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April 2023 by Alexandra
Although it is a bit expensive to file with them, they always know what they're doing and have helped me file quickly and efficiently. My tax professional Robin asked a lot of questions to make sure she totally understood my tax situation.
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April 2023 by laura Laura
Great experience but it was expensive for me, $300 to file my w-2s. I won’t go back for that reason.
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March 2023 by Ed Weibe
Sue Ryan gets it done and is very professional and knowledgable.
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March 2023 by Patrice Bobala
Professional and excellent experience. Saved me a tone of money from previous service used before.
