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January 2024 by a work in progress
I had a pipe bust under my kitchen floor in July. I was given a recommendation to call a different company and they said they couldn’t get to me until a week and half later. Totally frustrated I decided to google companies that deal with water issue. BEST GOOGLE SEARCH IVE EVER DONE! I found Flood and Fire Response and I reached out to them. They literally answered and said they could be to my home in 10 min!!! I know dealing with this type of issue in your home is never pleasant. But the people at Flood and Fire Response made it such an easy, stress free process I would 1000% recommend them to everyone. I am a first time homeowner and they were patient and explained everything to me in detail. There was even a small mishap during the Reno process and they worked quickly to rectify the situation. They worked with my insurance company and were so patient with the time it took to receive payment. Ayla is literally the best she is so sweet, would always reach out to me with updates, came to my house a million times to pick up payments, bring me floor samples, etc. My floors and home look so beautiful they do excellent work. I hope something like this never happens to me but if it does I would call them without a second thought!!!
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October 2023 by Regina Bullock
I’ve had previous experiences with flood damage but never smoke damage. Flood and Fire Response were very professional and quick to get my job done. I would recommend them and would use them again. Hopefully, I won’t have too.Service: Fire damage cleanup & repair
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September 2023 by Lamar Clement
The best choice - easily! If you are in need of a company that get the job done and great integrity this is the company!
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July 2023 by Inez SETIABUDI
Friday Jun 23 when we came home, water was all over our basement (Maryland has been raining hard for 2 consecutive days), not sure when it came from, perhaps sump pump not working. I called around (Servpro, etc) but I was not able to reach them. I googled Water restoration company and found Flood and Fire Response 24/7. I quickly saw the Excellent Reviews and decided to call them around 9 PM Friday night. Whoever took the call said , someone would call me back in 30 mins ish and somebody did at around 9 30 PM and said he was on his way to our Crofton home and would be arriving in 30-40 mins ish.Benjamin came (he said he was just on the way home from VA) but quickly turned his car and drove to our home at around 10-10 30 PM. He checked all in the basement, took photos, and made some calls and explained in detail what he planned to do and gave us quote and said he could help us bringing 10-12 fans TONIGHT to dry up our basement floor and carpet from his Glen Burnie office.He left and came back and brough many fans and placed plenty all over our basement and removed carpet padding from the bedroom in basement.He took down payment by cc thru Ayla at his office and he said would check back daily to rotate the fans.Because he brought many fans, our basement floor dried up most of them in 1 night.GREAT JOB to Benjamin and Ayla. I happened to also talk to Thomas, his Supervisor who was very understanding with insurance process. Thank you for being there for people like us who needed Emergency service on a Friday late night.
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November 2022 by TheAwesomeDee
Great customer service! Our property looks great! The employees and owner are very nice and friendly, I felt very confident and happy to work with them. Everything was left in pristine condition! The mold is gone!Service: Water damage-related mold removal
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November 2022 by Astro 18
This company is a great company to do any kind of major house restoration. I had a back to back basement flooding and they were very sympathetic of my situation and gave me a great discount. They did the work like it’s their own home without bias or cutting corners. I will recommend them anytime.Vivian E.Service: Water damage-related mold removal
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October 2022 by Nicole Creecy
Dip into your savings & call them now! Not cheap, but worth every dollar. I discovered a wet area in my basement & didn't know where the water came from. I used Google, which led me to Flood and Fire Response, LLC. I called them, and a technician (Steve) was at my home in less than 2 hours! He extracted all of the water, set up a couple of blowers and a dehumidifier, and let the equipment do its thing for 3 days. I called a plumber to inspect and find the source of the leak in the meantime. When Steve returned, he re-padded my carpet, cleaned it (for $free.99!), and cleaned up after himself. Job done!Services: Flood restoration
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April 2022 by Drew Laten
Fire and Flood Response came to my home 3 separate times for repairs. Lenny came out for the inspection of damages and was easy to talk to. Straight forward and knowledgeable. Felt comfortable working with him after the initial repair. I immediately called and requested Lenny to have him and his guys repair my other water damages. Thomas was fair giving repair scopes. Lenny was easy to get in contact whenever I had question. Also the time frames he set to schedule work to be done his guys were on time. I recommend Flood and Fire Response to anyone needing home repairs.Services: Mold remediation
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November 2021 by Valerie Sherod-Wainwright
I was in need of mold remediation estimate for possible mold in my home. I searched google for companies that would come out to consult and give an estimate with no up front fee. Flood and Fire Response came to my rescue. I called to schedule an appointment and the Project Manager, Thomas came out to assess. I actually requested Thomas be the person to come out for the assessment. I felt so at ease speaking with Thomas about what had happened in the basement. Thomas arrived on time and was thorough and honest with the assessment of the situation. He emailed the estimates to me that same evening, explaining in detail all options for what needed to be done. I was not obligated to use their services but how could I not. Thomas truly represents this company well. Work was scheduled within the same week and the two reps Stephen and Brandon came and completed the job within two hours. They called to let me know the approximate time they would arrive. They arrived with masks and went straight to the basement to start the work. I watched them step by step with everything they did cause that’s just me. Stephen was the lead on the project and Brandon assisted him. Stephen explained everything that needed to be done for the mold prevention services and the purpose of the antimicrobial spray to sanitize the areas. They were awesome and worked well together. Professionals, clean up as they worked, hauled all trash for safe disposal. The rating only allows for 5 stars, but they deserve 10.Service: Mould inspection
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September 2021 by Deb Toro
We came back from vacation only to discover a wet basement floor due to a pinhole leak in a pipe. That was an unfortunate slap back into reality. I called Flood and Fire Response and they were at my door within a couple hours ready to work. There were only 2 guys - Steve and James. Within an hour and a half, they had cleared out all the wet carpet, treated all the surfaces to ensure mold spores weren't multiplying and had all the fans running. They cleaned up and took all the trash with them. Thank you Steve and James for a job well done.Service: Water damage cleanup
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August 2021 by lauren simpson
F and FR LLC were extremely professional and helpful throughout a very stressful situation via flooded basement and subsequent damage. Lenny and his crew were flexible, competent and very polite. Walls and floors were repaired as promised ... clean up of area was handled as requested. Leila (in office) was a joy to work with .. very accommodating and professional. I would not hesitate to recommend their services/ company ....and will absolutely use their services again if and when needed.Services: Painting
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July 2021 by Alberta Olumese
My family and I are very satisfied with the job The flood and Fire Response company did for us. They completely remove the mold from my house. No more molds or leaks after they work in my homes. Good price. Polite people, they do their job very well and finish on time.Services: Mold inspection
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July 2021 by Tanner Good
Flood and Fire Response were great. We had an AC leak and get under the flooring the day before leaving for vacation. They came out same day and were very responsive. Thomas helped diagnose the issue and explain the situation to me. They were back the next day to remove the flooring and were able to wrap it up ahead of schedule. We weren't home on the 3rd day to pick up the fans, so they waited until the next day to come grab them with no issues. Thomas, the male technician who came out for the floors, and the woman who answered my 10000 calls were all amazing and super friendly/helpful. I can't recommend them enough!Services: Water damage-related cleanup & repair
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July 2021 by Naz Amini
I highly recommend using their services. I was desperate under a lot of pressure when the emergency water flood happened in the basement. I had no prior experience or knew anyone to call for repair. I happen to find Flood and Fire Response online and when I called "Ayla" answered the phone. She is an angel. She provided remarkable customer service and was very compassionate about my issue. She sent a contractor over the same day, even though was after hours and he did an amazing job cleaning up the water, drying the walls and used anti-bacterial solution to prevent from black mold. The price was also very reasonable. I highly recommend them and I will use them again and again.Service: Water damage cleanup
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June 2021 by Ilse Daehler
We're absolutely very happy with this service! Lenny McLean did a great job trying to understand the problem and making sure he got all the areas covered. Brandon Thompson did a super clean up job!The 4 photos show 1. the discovery, 2. the first partial removal of the drywall, 3. the extent of the damage after they removed the drywall, 4. the wall after clean-up and treatment.Thank you, Lenny & Brandon!Services: Mould inspection
