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December 2023 by Ron Krupa
You can imagine the stress my daughter felt after striking a deer with her vehicle. I chose Enterprise (Glen Burnie, Md), as the rental company to use while waiting for the car to be repaired. The staff at this location couldn’t have been any more gracious and accommodating. They sure helped to relieve a lot of stress caused by the accident. Special thanks to the staff, including Jade, Dontaz, Victor and Eddie. They are truly assets to Enterprise. I will definitely use this location again for any of my rental needs.
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December 2023 by VAIL
I give the location 5 because the staff was friendly all of them greeted me when I walked in felt nice ?...I'm sure a lot of people go to enterprise and leave upset because there is a hold of $300 so be prepared to have your deposit plus the price of your rental! I'm just saying people always in there complaining about the rules...staff is great though
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November 2023 by Ann E
I reserved a vehicle to be picked up at 8:00 a.m. I had gotten there earlier because I had anticipated having to be there longer than expected. To my surprise, I was quickly greeted, my information was processed, I was shown the vehicle, signed the agreement, and was on my way. The entire process was done in less than 20 minutes. I was impressed with the quality of customer service and the expedient process. Upon returning the vehicle, the process was the same. The agents are very courteous and professional. I was extremely pleased with the no hassle service. Excellent service! To everyone at the 6807 Ritchie Highway/ Glen Burnie location, you really know how to treat a customer! Thanks for making my experience a great one!
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November 2023 by Michele Smith
I had to get a rental when my car got hit. They took great care of me. They were top notch and even waived the gas fee because I could not figure out for to get the gas door open on the vehicle. They were very professional and I will definitely make them my go to place if I need a rental again. Thank you so much
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November 2023 by Natalie
Literally the worst enterprise I have ever encountered. I understand inventory is low, but do not accept a reservation if you cannot accommodate. I waited for 2 hours and still no car even with a reservation made the week before. I ended up cancelling. They also said the wait would be 10 minutes…. When it was 2+ hours. Horrible way to run a business. Do not use this location. There were numerous others waiting for hours as well. Do not accept a reservation if you have zero cars on the lot.
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November 2023 by Sundae Watkins
The young fellow that helped me name Taz was the best. He was very knowledgeable, professional looking, respectful & showed great manners. Taz is a great asset to your company, due to his actions he should get a raise because he will have customers coming back to your company. Thank you again Taz for making my bad day a good day & I will recommend others to come see you when they need a rental. I pray that Enterprise show you how much they appreciate you by giving you a raise very soon. Have a blessed day, Ms. Sundae Watkins
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October 2023 by JoystickFigure
Do not rent from this place, I'm finding new charges months later. When I tell them about it, they lie and say they have no record of the charges. Scam business. I called your customer service, they redirected me to a bunch of different people only to lie and say they don't see any charges and someone will call me. I guarantee no one will ever call me. Your customer service sucks, but not as much as you all being thieves. Now I have to cancel my credit card, report it as fraud and get a new card. You are all thieves. I'd give you 0 stars if I could, being scamming thieves is reason to enough for you to be labeled the worst business ever. Your customer service did nothing but lie. Telling me there's no charge when there is a charge plain as day. It's okay, I reported it as fraudulent and I'm getting a new card. So heads up, you are not getting that money. This is one person that won't be scammed by a bunch of scammers like you. Everyone should do the exact same thing when you return your cars, cancel the card you used and get a new one. They will try and steal your money once a month if you don't cancel it, and you won't get any help from their customer service.
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October 2023 by Ian Ray
Staff were sort of friendly when we got there and through the entire process renting the carJust make sure if using debit card (reserved thru Costco travel) that you have enough for deposit that's included with the price of the rental and a form of proof of auto insurance or form of utility bill payment to show that it's you to verify in person. They had asked us for our declaration page for auto insurance or utility bill.They were able to upgrade us due to their limited stock of cars available on the lot. their parking lot is quite small.
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October 2023 by Gina Visosky
Enterprise is now my go-to rental car company. I've used this particular location (6807 Ritchie Hwy) many times in the past few years, most recently in September 2023. The service has always been top-notch because the Employees are friendly and professional. The vehicles are always in good condition - much cleaner than cars I've had from other rental companies. Enterprise seems to take more pride in their product and service, and the Glen Burnie location is great. Excellent experience.
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September 2023 by Dorshica Anderson
Over the past month, I've had to use Enterprise twice. My 2nd experience was great, offered free upgrade even though this time, they had cars. The first time, this location and others in the surrounding area didn't have any cars. Came back the next day and still nothing($30 day limit thru insurance)..... I spent nearly $400 unnecessarily, when locations didn't have anything available. Was very disappointed but hopefully this won't happen again. Free upgrades should be offered when location can't provide a vehicle without the insurance parameters.
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August 2023 by gary brownsky
I just wanted to leave a great review for Trent, he helped me out so much, super courteous, very smart, he walked me through the process I was in and out and on my way with my rental car. So I thank you Trent, and I thank you Enterprise for hiring quality experienced classy personnel like Trent
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August 2023 by Jim Berry
Kai was excellent helping me find the right vehicle for our needs with a quick pickup process then Victor was very helpful with the turn in with quick efficient service. Definitely will use again when needed. Thanks everyone.
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July 2023 by ben israel
This Enterprise location is one of the best that I have rented from in a long time and they did not disappoint. Mr. Kai Reaves and Mr. Alvon T. Whitaker took very good care of my family and I. I felt like they treated us like their own loving family, they both made sure that the vehicle we were getting was the one we were most comfortable with and that it met the needs. They asked us questions that at first I thought was invasive, but after while I saw it was to get us in the best vehicle and they did. When we returned the vehicle, they asked us about our rental experience and it was on point but not too long. Hats off to these two men they did an awesome job.
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July 2023 by Abbey Dufoe
So, TL;DR, Enterprise gave me a car with dead car keys that needed a recall, needed to be towed, and left me stranded with a $150 taxi bill. I will not be renting from them again.I have been an Enterprise member and renter for years. On my last few trips, they have given me cars filled with smoke. On my LAST trip, they rented me a car with two dead key batteries. I had to walk around in a campground looking for someone to give me a spare battery. After I found one, I tried to turn the car on - turns out there was an error with the car and it had to be towed (when I eventually picked up another car, the manager said their was a critical recall on the vehicle). Because the car was towed, they said they could send me an Uber. However, they cancelled that and I had to take a $150 taxi. I never got reimbursed for that, and they only refunded the one day I could not use my rental car.
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July 2023 by George Hickman
My family and I had a great experience at the Enterprise on Ritchie Highway. They were communicative and resourceful when my car was being fixed from an accident. Quincy Barnes in particular was very helpful to work with!
