-
November 2023 by Noona Mae
I had a pleasant experience with Joey and Austin. When I walked inside everyone was so pleasant. They were very accommodating in my stressful time of dealing with my vehicle being a total loss. I read some reviews about up charges. All you have to say is just give me what my insurance covers. They communicated with me up until I returned the vehicle to see if I needed it longer or if they could be of further assistance.Thank you Enterprise team..SincerelyMs. Paul.
-
November 2023 by Marybeth O'Connell
The service was excellent. They were very accommodating and I would use them again.
-
October 2023 by Zack Hammen
Awful experience. AUSTIN was great props to him he needs a raise.But IMAD the manager….. totally different story. First off he wants to hang up halloween decorations instead of helping the customers waiting in the lobby. Second off my insurance told me i only had to pay for the deposit of the car…….: IMAD insisted that i had to pay 30$ a day for taxes….. comes to find out he was just trying to upsell me a car that i wasn’t covered for so he wanted me to pay outta pocket. The guy is supposed to be the manager but he could’ve fooled me with that customer service.
-
October 2023 by Michael Gainery
The service I received was Awesome . Mr. William Brown is a great asset to this company he display great customer service and he made the process of renting a car seamless.
-
September 2023 by Brandon Hewitt
This Enterprise has been incredibly helpful!!! They have helped taken care of me and made sure that they answered all of my questions and even dropped me back home. Unfortunately I don’t have either of my trucks and I needed to rent one until I get one of my two trucks back!!! The entire team was great!!!!!!!
-
September 2023 by Maeve Roth
Called ahead to make a reservation, confirmed the time, showed up 3 minutes later to be told they had nothing. I said we had a reservation, he confirmed name and immediately said he didn't have anything, basically shoo'd us out the door. Terribly frustrating and rude, I felt incredibly unwelcome at first glance, and walked away knowing he had zero interest in helping me. So mad.
-
September 2023 by Mel
Will was great! First time renting here, Will was very friendly and explained the process for me. Great experience!
-
August 2023 by Ryan Gilbert
After vendors refused debit payment at BWI, this "local" Enterprise office promptly put us in a better veh.
-
May 2023 by Megan Elle
Terrible experience. First Call to try to reserve a car and are told we can then we're told we cannot reserve a car that the guy on the phone was new. But they would try to have one available.Then another person in the family The missed call from Enterprise on Sunday without a message and when called back they didn't answer they were closed. They also called the wrong person who isn't even listed I don't know how that happened?Monday comes when we're supposed to get the car and they don't have any cars for us. Made the trip devoted the day and had to reschedule with the auto body shop for the next day completely thrown for a loop.The next day comes and given two choices of cars and the car they give has an issue immediately driving off 5 minutes later a warning light comes on. Oh and they also make us put down a deposit even though the insurance company is supposed to cover everything... Okay fine whatever But then you give a car that has warning lights. Have to drive back lost 2 days.And it's not like We didn't call and go over everything with them way ahead of time to avoid all this. Yet we still had tons of trouble. Truly a one star establishment. Highly don't recommend. If you have a choice choose elsewhere.Edit to say The car they finally gave had less than half a tank of gas.
-
May 2023 by Wei-Ting Lin
I had an exceptional experience with this rental location! From the moment I walked in, the staff was incredibly friendly, helpful, and professional. They were dedicated to resolving my issues and went above and beyond to make sure everything was taken care of. Overall, it was one of the best experiences I've had with any rental company. I highly recommend this location to anyone looking for outstanding customer service!
-
May 2023 by Michelle Allen
Updated review. There was a bit of waiting. But Will was able to help me out immensely and was kind and patient. His customer service is the reason I will be coming back.
-
April 2023 by renime fleury
The staff were super kind. We worked with Will and he was amazing. The manager called after to make sure I enjoyed my trip and to see if I had any questions.
-
April 2023 by Grace Whaley
I WILL NEVER BE COMING BACK HERE. They had 0 sedans and I was stuck being put in a rental buggy. Not even enough space to fit any of my equipment for games. but I cant wrap my head around the fact what rent a car doesn’t even have cars to chose from ???? The older man before me had a truck and they had no trucks either so he left upset as well. honestly insane.
-
March 2023 by Nath3 Mags
Very fast and efficient service. Jordan helped to facilitate the rental. Will come back again
-
March 2023 by kari blasi
I would give them zero stars if I could. I have never received this type of customer car. They are the worst, I was sitting there for over an hour and half, staff is beyond rude. Not helpful at all. I would recommend everyone to not use them. If you want to get yelled at I would say this is the place for you. Everyone that works here needs to attend a course for customer service and learn how to talk to people. Not sure how any of them got a job here.
