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June 2023 by Alex Villatoro
Bad costumer service super slow people at front deskThey will never answer the phone if you call for parts .
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June 2023 by Christy D.
I have a Class B Travato and they performed the recall service on the generator and changed the oil which was tricky given the location of the water tank and the generator. They were responsive on the phone and opened their doors promptly at 7AM. The genny oil change cost $135 including tax.
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April 2023 by Ambes Sajer
Worst customer service andI bought water pump with cash on may 2022 after one year sent me an invoice that was already paid.I was try to resolve over the phone but they told me to come In personI drove 30 miles with my receipt then they said will fix soonDidn’t even say apologize.
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September 2022 by robert kukrecht
Amy was very helpful and understanding. Rick was extremely knowledgeable. Unfortunately due to time constraints I wasn't able to get my Onan fixed. Would recommend this facility highly.
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May 2022 by Meangreen318
Some of the worst customer service I've experienced and that's a lot. They are extremely cocky and act as if they can do no wrong because they know they are backed by cummins. Very aggravating to call for parts and no one answers agian and agian and when you do get someone they normally have a attitude. Not my first choice for parts. If I could I wouldn't use them at all. They can do much better but they choose to focus their care else where. Such a shame.
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May 2022 by Charmaine R.
Excellent service , truck definitely was repaired earlier than expected and customer service is awesome, been years since I've found a repair shop where I wasn't stressed out or worried about performance
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April 2022 by Mark Giblin
Had a little confusing but Tommy got it figured out and had my truck finished and put outside the gate for me to pick up thanks again Tommy Mag towing Mark
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January 2022 by James Warring II
Repair was done in timely manner. I was told prior to repair that if they had to remove generator estimate was $1432.The rv was just brought into shop to prepare to lift it but mechanic looked in inspection door under generator and discovered seal on oil filter had been pinched causing the oil leak.I was informed of problem and would replace oil filter and do oil cleanup as much as they could. They ran generator for two hours to confirm leak was fixed.When I went to pick it up I received an invoice for $1091.90 for labor which I feel is an overcharge. Even though I was given a $54 veteran discount I feel this was an overcharge of labor for basically changing an oil filter.I would like to add Amy was very helpful.Jim Warring
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January 2022 by J Hamm
As usual they diagnosed my issue and fixed it. They are very good. Been going there for 16 years.
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November 2021 by David Karr
Excellent crew.They have a new chassis Dyno to test over the road tractors. Just installed but it will be up and running in a week or so.
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November 2021 by Saquane Johnson
Truck been to the shop 3 times. $20k plus in repairs and still same problem. My gripe is they are Cummins specialist and can't get it right. It appears they educate themselves on your dime. Service manager Kevin has no respect or care to call to rectify problems or concerns. Cummins corporate sends a survey and I express my concerns there and get 0 response. The service writer Gary Lyn is kind and legit seems to care other that. 0 for them.
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November 2021 by Tiffany Covell-Harris
Very nice Gentleman waited on me and toke his time explaining things to me about parts for repair shop 11437 Pulaski Hwy located in White Marsh md
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August 2021 by Black Jesus
Always great service on my 2016 international prostar with the isx cummins.
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July 2021 by Ashley Isaacs
People are very nice there
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April 2021 by jerry birchfield
My sales person Andy was great , friendly and knowledgeable. Woulda gave 5 stars if all the parts had been in stock.
