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“MY NAME IS NIKIA JEFFRIES. I’m currently experiencing an issue with a ATM machine malfunction. That happened on January 26, 2024. After filing a claim immediately over the phone. The next business day 01/29/2024 I attended Glen Burnie branch in Maryland. Where I was told, there’ s nothing much that could be done for me other than filing a claim. I immediately asked for the branch management. I was later, assisted by Miss Ebon’e J. The Acting branch manager who I truly believe went beyond and above to assist my necessary needs. She made all the necessary calls and emails. She was understanding, patient, and professional. Navy Federal credit Union will always have a recommendation on my behalf to my fellow, coworkers, families, and friends. I pray that all management are just as concerning.”
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
8:30AM - 3PM
716 Maiden Choice Ln #101, Baltimore
Credit Unions
“I love it here. ? All the tellers are so welcoming. They are very knowledgeable and helpful.When you come in you can feel the warm and beautiful ? smiles. Their customer service is excellent. I give them a 100% down right NICE!!! To all the beautiful ladies stay blessed and safe.”
“I had an amazing experience at this location! I was helped by Yvette who was super friendly, kind and patient. She made an otherwise mundane experience quite enjoyable :)”
8:30AM - 4:30PM
One South St, Baltimore
Credit Unions
“Thank GOD for Ms Rita with the MLK Branch of MECU!!! She is absolutely Amazing. Beautiful and Gorgeous and her insides outweighs her outsides. You want to be helped. Go see HER!!!!!”
“My fave branch. Everyone is always so kind and service is quick. I could have went to a closer branch but I knew this one will get what I needed done. I needed an emergency wire this morning and Lynetta took very good care of us!”
“I had to assist my young adult child with finalizing paperwork on a approved auto loan. We went on a Saturday late morning. The branch was welcoming the lady who checked us in was friendly. It wasn’t a long wait before being called back. The representative who handled the paperwork was very friendly, thorough in explaining everything and answered all questions. What she couldn’t answer her associate came in and helped. Everyone we interacted with (4-5 different people) was professional and helpful.The process was painless. I would definitely return to this branch again.”
8:30AM - 4PM
4471 Redwood Rd Ste B, Fort Meade
Credit Unions
“Small and convenient for those who live, work on post. I live nearby and always use the drive up ATM which helps me avoid having to go inside. When I do go in the reps are always very nice and helpful. Keep in mind the hours are limited but there is another NFCU nearby in Odenton (same shopping area as WEIS, Chesapeake Dental, Transformations gym).”
“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”
“Recently moved to another state and needed the title to my car to transfer license plates. Me being me and waiting till the last minute, I was told it would take about 5 business days for my title to be processed and mailed out... at that time my tags would be expired. Tamaya and Laura in the loan department got my request and I explained to them the problem I put myself in, that morning. Later that day they called to inform me that they were able to get it processed and my title would be mailed via fedex to the DMV here. I cannot thank them enough for their work and making my stress diminish! You two seriously are my saviors! Your hard work doesn’t go unnoticed!”
“WOW!! I'm still looking at my bank account with amazement, i remember few months back i had nothing i couldn't boast of 100 $ in my bank account cause i've lost my life-savings and pension to scammers, i had lost all hope in life..until MRS CHARLOTTE WAYNE came along, the man who changed my life totally. i had concluded that all account managers in groups were scammers but M proved me wrong, every time i apologize to him for doubting him from the start. Everyone needs to meet him he is the one, i urge you reading this not to conclude that every account manager are the same i propose you try MRS CHARLOTTE WAYNE and see for yourself before concluding. Reach her on”
“I came to MECU Credit Union - Dundalk Branch when I was really in a debt hole. They offered a balance transfer with 0% interest for 12 months. It really helped me get out of my debt. The team was incredibly helpful in walking me through all of the details and setting me up for success. They were timely, efficient, and thorough with all of my interactions with them. Definitely recommend them.”
8:30AM - 4PM
301 E Baltimore St, Baltimore
Credit Unions
“I see so many bad reviews on here, but I’ve had a great experience with MECU since I joined in 2015. Interest rates and rewards are among the best around. I had a recent instance of fraud that was frustrating and took a number of calls to resolve, and ultimately I had to go in-person. But it was taken care of; and every MECU representative I spoke with was friendly and helpful (vs the Visa reps that were also involved). I definitely recommend this CU.”
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“Had a bad experience a couple days ago but was contacted by the branch manager Bree for a follow up and she was the best. She made sure I was heard, apologized for the service I had and explained to me the policy and procedure. If you have any issues please ask to speak or get in touch with Bree. She is very professional and realistic. It was a pleasure speaking with her and glad I had the opportunity for her to hear me out and to hear her out as well.”