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October 2024 by Abraham Khan
Went in for tire rotation a few months ago before moving. Had a good experience at the shop. When I took my car in for service at a new station both by car and my partners car had bald tires - Costco never rotated the tires!!
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August 2024 by Ma Baba
Best price all
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June 2024 by Laura Burlock
Called and gave specific information and questions. In which I had to repeat and repeat The woman who answered the phone still gave me an estimate and then I waited for the actual bottom line and waited and waited. Heard nothing so I said, I guess I will go elsewhere - she said OK. - end of call
BJs listened and answered right away
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June 2024 by Linda Hammer
If I could give a minus I would
Buy your tires and get FREE rotation
Make your appointment on line
Ok so far
Arrive
Go in store and shop even have lunch
2 1/2 hours later you get hour car
Never a word running late??
This should be a 30 minute job
Why??
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December 2023 by Robert Fernandez
Nice friendly service. However Tire rotation took 2.5 hours with an appointment .
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December 2023 by Delores Diaz
I was at the Glen Burnie Costco Tire Store. I got 4 new Michelin tires installed. I am disabled and I have to say I was treated with such respect and professionalism. One gentleman in particular went above and beyond to help me his name is Josh Hyatt. I can't say enough about him!! I will be recommending Costco for tire, brakes and other automotive needs.Thank you Costco and Josh Hyatt.Delores Diaz
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November 2023 by Alexandra Harrell
Don't come here if you didn't buy your tires from Costco or if you're current tires are not the same exact size as the manufacturer's original tire size. If you have any modifications or lifts to your vehicle, to include a Jeep, they will no service you.
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November 2023 by Ali Alikhani
Very professional, friendly, and punctual. They took care of me in a very well mannered and excellent way. I had to get four new tires, the tire process was smooth and stress-free. Starting from Craig who checked me in at the front desk all the way to the technicians who worked on my car, I have absolutely no complaints and will continue to come here.
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November 2023 by Rick R.
Great staff, always clean and loaded with things that my family and I love. Be weary of parking in the parking lot at nighttime as the staff will call the police on you.
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November 2023 by Colin Moon
Careless staff
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September 2023 by Lindsey Mccguire
Waited a while but good service overall
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August 2023 by M Kelly
The management needs to work on their customer service. Only one person in charge of the counter, entertaining customers one at a time. The phone is off the hook too, which means if you are lined up just to pick up your keys after 1-1.5 hours of waiting, you will need to stand and wait again for more than 20 minutes until he's done. Other employees seem not to care. They just passed by not asking whether their colleagues or other customer needed help. One employee even ignored our call. No teamwork at all. They do not pay equal attention to returning customers using the tire rotation. After these several poor experiences, I may not consider buying tires with Costco again. It is not worth your time.
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August 2023 by Magic Mike
Horrifically slow, even with appointments they have no sense of urgency
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August 2023 by Nate D.
Over all, I've had nothing but decent experiences at Costco. But recently I had underwhelming experience of dealing with Neomi/Noemi. I want to keep the incident to myself but I did tell a manager and I hope it's taking care of. Many thanks to the young lady I spoke to.
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June 2023 by Rita M.
Costco on Ordnance Road is due for an updated review. My visit to this store was on June 24th and sheesh. Talk about looooooooong lines. Ever since they canned the extra registers and put in self check out, the checkout process is so backed up. The line to check out was literally all the way to the fruit!!! No lie!!! After checking out, I wanted to pick up my parents some cinnamon twist churro things which was a big mistake. The cluster of shopping carts and people waiting for their food too was a hot mess. Instead of ordering your food with the cashier, you place the order at a kiosk. My honest opinion is that they continuously cook the food to make up for the influx of orders and add an additional 1-2 people working in the back. A good assembly line order to make them operate efficiently so people aren't clustering up the area where people are also trying to leave. They line to exit the store backed up to the bathrooms where one of the cashiers had to yell two lines to exit for only one person checking receipts. Again, hot mess.
