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November 2023 by Brittany Lavicka
Safford Brown's Toyota provided exceptional customer service while purchasing my 2023 4 Runner 3 months ago. Thus, I wanted to express my gratitude for the outstanding service I received throughout the entire process. Doug was friendly and knowledgeable, which made the process very smooth. The team at Safford Brown's checked in on me and my husband multiple times after our purchase to ensure we were satisfied and did not need any further assistance.Because of this great service, returning to this dealership for our next purchase was an obvious choice. Once again, the finance department took the time to address any questions we had, ensuring our confidence in the decision. Steve assisted my husband with this purchase of a 2023 Tacoma and was just as helpful and accommodating as the first time around. His knowledge of the available inventory and his ability to match our preferences with the perfect vehicle made the process perfect. The service team even stayed after hours to make sure we could take home our car that evening.The exceptional service and attention to detail shown by the entire team have solidified my loyalty as a customer. I wholeheartedly recommend Safford Browns Toyota to anyone looking for a new car.Thank you for TWO fantastic car-buying experiences!
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November 2023 by Amy Belchatovski
Big thanks to Bing Chen for helping us find our dream car! Love the fact we were able to get our Grand Highlander Hybrid Limited at MSRP with no hidden fees or add-ons. Bing was great to work with! Kept us in the loop in terms of when the vehicle was allocated and shipping/delivery timeline. Would definitely recommend working with Bing!
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November 2023 by Victor S.
This service department is terrible don't bring car here !!!!!! I tried to make an appointment to get my transmission serviced. No one would answer the phone in the service department when someone did answer the phone they had a complete attitude like I was inconveniencing them and they were very rude.
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November 2023 by C M.
WOW! Great car buying experience. Safford Brown, particularly Heath DeFranks, made my purchase of a Rav4 the best in my car buying years. Heath is patient, personable, and possess great product knowledge. The entire dealership offers outstanding service, setting the standard for legendary customer service. They delivered on promised product and kept us informed of any and all updates. Carolina Schulter was an amazingly patient and professional finance agent. No buyer's remorse here. We highly recommend you buy your next car with Safford Brown Toyota Glen Burnie. The dealership is both professional and personable. Low to no buyer's pressure. Made buying a car fun again. Thank you, team Safford Brown. Ask for Heath for a great rep.
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October 2023 by Ashish Pokharel
Mr. Steve Yang is a real professional and is a very honest individual. He was very upfront about the pricing and details of vehicle- there were no hidden costs and we skipped all the time consuming negotiations right up front. I would highly recommend this dealership and Mr. Yang for any individuals in car market right now.
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October 2023 by Md M.
This service center was a nightmare to me few times. Few months back I came here with my car for routine service and they recommended me to change brake lining and service my AC system as it crossed certain mileage. Instantly I agreed with them to install new brake but told them will do AC service during next routine service. Unfortunately, my car brake lining was not properly done and I had almost bad accident as one of the brake lining twisted due to not properly fitted. I took back the car and they fixed it. This time I took my car again for servicing and despite high quote, I told them to service the AC. They did the servicing, I paid in full and my nightmare started. My AC stopped working since servicing. If I switch of the AC and restart after 15 minutes, it run for 2/3 minutes and again stop. I took my car back to the them. They checked it and advised, they adjusted some pressure and it should be okay now. I came back but found same issue with AC. I called up them and they asked me to prove that my AC is not working. I proved them. This time they did a diagnosis and came to me with a recommendation to change AC compressor and quoted another $2K. I just paid $650 for AC service for perfectly functioning AC just to follow their recommendations. So, I told them it was their fault and they should repair it as my AC was perfectly okay before service. They denied and also, charged me $250 for checking up. I denied to pay. One of their staff pushed me out of service center and threatened me not to return my car without payment. I told them i will return with a lawyer to take my car. But 10 minutes later their manager called me and returned my car.I had also, previously one more incident, when car front wheel spring was broken and made constant noise. They insisted me to change the tires as a remedy. After renewal of tires when sound didn't disappear, i took the car to Sears service center and they found the broken spring which was actually covered by automaker Toyota warranty. But because of wrong remedy by their technicians, I ended up unnecessary tire renewal which cost me $850. It's the place very close to my house for which I was sticking with it but will drive extra 30 minutes to go other service centre but never again to them.
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October 2023 by Elaine C.
Went there to purchase a Toyota RAV4 Hybrid, after being on the waitlist for a couple months.We had Trent as our agent. He is very professional during the entire purchasing process. He was friendly, patient, and efficient when we were at the dealership. He definitely has made our experience with Safford Brown Toyota a very positive one. I look forward to working with this dealership for the maintenance (and hopefully not repair) services of my RAV4 Hybrid.
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September 2023 by Michael Gregoire
Spoke with 15 area Toyota dealers today after we found out our car was totaled. Bing Chen made us feel at ease on the first call. After explaining they did not have the Camry we were looking for Bing recommended we consider the Crown. Before he did we didn’t know anything about it but ended up getting it! They also have no crazy markups over MSRP like the other 14 dealers did! Highly recommend!
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September 2023 by Daniel Young
Last week we bought a 2023 Camry Hybrid XLE from Safford Brown, our rep was Bing Chen. Having bought many vehicles at dealerships, I have to say this was probably the best experience to date. Bing was awesome to work with, kept us well updated on the process, and is a great professional. So much so that we are in the process of replacing our other vehicle with him as well. I highly recommend Safford Brown- very straightforward, open and honest with no hidden markups, fees or high pressure sales tactics. If you want the best service call and ask for Bing! You will not be disappointed, and the wait (supply chains suck!) is well worth it.9/9/2023 UPDATE: we still love our Camry, and just picked up a 2024 Grand Highlander Hybrid Max - absolutely love this car as well. Went through Bing again, process was really smooth and we really appreciated the great communication from Bing and Hans throughout the entire process. Thank you guys for getting us the vehicle we wanted - we look forward to being lifelong Safford Brown clients!
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September 2023 by j p.
This dealership is horribly managed. We wasted 6 months waiting for a car. They do not honor the customer with their sales process.
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September 2023 by Mike Gomes
Steve and the staff at Safford Brown Toyota in Glen Burnie are true professionals that care about their customers. Steve was great in keeping me in the loop throughout the ordering and delivery process. After multiple conversations over the phone and meeting him in person it was like we been friends for years. The transparent pricing and not trying to up sell you on every little thing was refreshing. If you are looking for a new Toyota definitely visit the Glen Burnie location and ask for Steve.
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September 2023 by Jon
Excellent customer service! Steve Yang is very helpful and accommodating, he have shown a real meaning of customer service which other dealer doesn’t have. Me and my wife went to a different dealer first that day before Safford, we only stayed for few minutes then we walked out. Their customer service is horrible. Agent didn’t even offered us to sit down, water or coffee, when we walked to his desk, and he looked us up from head to toe, and the first question he asked is “are you worry about your payment”? Horrible!! With Steve at Safford Toyota is completely opposite! He is a customer service oriented employee! And that’s why we ended up buying this nice car!???
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August 2023 by Mary Love
We just bought our new car from here today and we couldn’t be happier! Jonathan Rosas was the representative who helped us and he was awesome! This was our first time buying a new car and he made the process so easy for us. He told us everything we needed to do and explained everything to us. He even explained some of the features of our car that we were unsure of. We would recommend him to anyone looking to buy a car new or used! We will definitely be returning for any of our future car needs.
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August 2023 by Trang De Guzman
I had a very good experience of buying car at this dealer. Steve Yang is the representative who is very friendly, helpful and communicative. He tried to make a process as easy as possible for me. He showed and explained everything that I need to know about the car. The pricing is very straightforward, sale at MSRP price. It was a very pleasant experience to buy a car here. Highly highly recommend Steve Yang to anyone who is looking for buying a car.
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July 2023 by Mulong Li
Great experience with Steve! We had multiple poor experiences with dealerships that flat out lie to you about their prices to get you in. Steve was straightforward and honest, very compassionate, and also very meticulous. He and the rest of the team made sure the process was as smooth as possible! Especially as first time car owners.
