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December 2023 by Umair Ghauri
Nice place
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August 2023 by Dan Stein
These folks are always helpful and they always have the parts I need for my Pilot
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May 2023 by Jake Pannuty
Helped me find the parts I needed for my vehicle, amazing customer service.
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April 2023 by Omary B.
PLEASE READ This is my first time submitting a review for anything on yelp, but I have had enough of business getting by with mediocre performance when they make millions of dollars a year. I made an appointment first thing in the morning and five hours later my vehicle still hadn't been seen. Why have the option for appointments if your going to take walk in's first? The reviews told me to expect this but I wanted to try anyway. Be assured that I will listen to reviews from here on out.
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March 2023 by Alonzo B.
Only reason I am giving one star is because I could not give a zero. My son went in to get a key fob reprogrammed on a car that Browns sold him. They were unable to reprogram the fob so that it would work with the car, but still charged him $200. I called the manager and he told me that was their policy. Total rip-off. Apparently their policy is to steal from 19 year olds. Stay away from this place.
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February 2023 by MARCELLUS T. KENDELL III Realtor, MRP
Best Sales person in Town Mr. Clarence Bias
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October 2022 by Richard Queen
Brought my Honda CRV 2006 in for repair after estimate of about $3,000. They took the car apart and got rid of the parts before they quoted $5,000 in damage to the insurance company. The damage was th rear door and bumper. After they were done with it even the tail lights were damaged. They caused the car to be totalled. Never again.
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August 2022 by Jamal C.
Took my car in for a airbag recall, everything went fine with the repair they were able to still service my vehicle the same day after I missed my scheduled appointment. The next day I noticed my air conditioner was not blowing anymore so I immediately called back voicing my concern, the service manager Brandy then proceeded to explain how they service airbags and how the a/c doesn't have anything to do with the airbags. Before I bought the car in it was working fine she said I can schedule them to take a look at it but they will have to charge a diagnostics fee. I told her I will have to call her back. Luckily I know my way around a car a little bit so I opened up my glove box and voila the wire harness for the a/c was unplugged, I popped it back in a/c working fine again. Instead of faulting the customers and explaining how the airbags service has nothing to do with the a/c maybe offer to take a look at it first instead of threatening a diagnostics fee know they have lost a returning customer I won't go back there again even if the service was free
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August 2022 by Margie Wells
Always ask for Jennifer in service, she is a great lady! A+++
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June 2022 by Michael W.
I brought a used Chevy Impala don them a few years ago and in about a year both the transmission and motor went out they said they fixed it under the warranty. How ever Within a year I had to take the car back because transmission oil leaking, after taking it back about three to four times and them keeping my car for a week or more. The last time they made me pay them out of pocket 7,000.00 dollars and to this day the car is stilll leaking transmission oil. I am a senior citizen. I feel they new something was wrong with that car. Me or my family will never buy anything from browns Honda of Glen burnie ever again.
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December 2021 by Pissed off A.
Bunch of clowns at this dealership, tried to honestly negotiate with them and my final offer for a Civic was rudely refused. I later bought a Civic at a dealer with much better customer service. Four days later the disinterested salesman who I dealt with calls me up and asks me if I'm still interested. I just laughed and told him he lost out on a sale from me due to his rude unprofessionalism and lack of customer service.
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January 2021 by Lisa Herring
Recall on my car they get you in and out. Very polite.
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November 2020 by Salina
Very friendly and got my car fixed perfectly! Truly recommend coming here for the service and fast pace environment.
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November 2020 by Timothy Zuehlke
Very friendly and capable staff. Thank you.
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October 2020 by Roger Longenbach
Just went to pick up my son who had left his vehicle for service.
