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December 2023 by Asia
I bought a phone on 10/11 I was contacted by the store manager stating that I needed to return it for a new one due to IMEI number once returned on 10/18 they gave me a new phone; however i was not happy with this purchase so I returned the phone. On my next bill I saw I was being billed for the phone even though I already returned it and my phone was paid off. For weeks I attempted to contact the store manager but of course he was never available after that. When I finally got through on 12/04 I was told that the store manager no longer works there. The new manger Zach informed me on 12/20 that there is no record that the phone was returned and that he does not know what to do. He stated that he requested back camera footage to prove that I returned the device but he is not sure if they will get back to him or what will be done to remedy the situation. Leaving me with no answers and an outstanding bill with ATT.
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September 2023 by Roger Lloyd
Love this place and the people working there. Very helpful and really explained everything each time I go there.
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July 2023 by Tia Monae
Love this location, i switched over from Verizon and the young lady named Talia who helped me get into my new iphone 14 pro was so helpful. I definitely recommend this location. And thanks for the wonderful Bars of 5G service.
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July 2023 by Chantel Wiggins
Tevin is a great employee he really took his time and got me approved for 2 14pro maxes I was afraid of not getting approved but guess what I walked out there with a big smile on my face!!! I appreciate him and his services????
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July 2023 by Latoya Sampson
The experience with this young lady in your AT&T store was awesome. She resolved my issue and made sure that I had service before I left. I was happy I made a good choice to switch over to AT&T when I met her. Would definitely recommend this employee to others.
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June 2023 by Robin Snyder
I was in desperate need of a replacement phone for my husband and it was getting close to closing time. Sharyta G at the glen burnie store got me in and out with exactly what I needed. She was multi-tasking with me and another customer as she was the only employee. I very much appreciated her knowledge and professionalism!
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May 2023 by Eric Button
Upgraded my IPhone 8 to an 14 Pro. Talia was exceptional! She was the only person working at the time of the upgrade and was extremely accommodating. She answered all of our questions, was knowledgable of all details of the upgrading process while managing other clients under pressure. Will return to this location for future upgrades!
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May 2023 by Malcolm Bostic
Great service yesterday. They were busy and Sharyta, the employee that assisted me was scheduled to leave at 6pm. She stayed late and made sure my new iPhone was up and running before she left. She was even multitasking helping others while my phone updated. Her patience was why I purchased my otterbox phone case instead of going to Amazon.
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May 2023 by Celestine Green
My sales person was Tyrone Blackwell and he was absolutely amazing. He made sure that he explained everything and that I fully understood everything about my phone and my bill. When I left the store I had everything that I needed and I appreciate him for taking so much time out to make sure that I was good with everything, because of Tyrone Blackwell I will be going back to the Glen Burnie store and I will be telling friends about him.
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May 2023 by Roger Chapman
Working with Tyrone was great. He didn't try to talk me into getting a phone that I didn't want or couldn't afford. The process was easy.
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April 2023 by John R. Davenport TH.D.
The store was nice and clean. The service was great. All of the employees were very knowledgeable which can make all the difference in the world. Thank you and keep up the good work. Much love.❤️
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April 2023 by Elgin Wheeler
My overall experience was great! Ms Sharyta was more than patient with me since my visit was on a whim, and as a result, I was quite unsure what I wanted and my options.Ms. Sharyta was knowledgeable and confident which is was crucial in my decision making. After having a long day myself-suffering from decision fatigue it was refreshing to have someone like Ms. Sharyta coach me through.
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March 2023 by Tara Dukes
I visited the Glen Burnie location only 1 staff member in the store he managed to maintain the needs of the customers that came in was very professional and courtesy
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March 2023 by Lynnette Haynes
Divine was the epitome of professionalism! He didn’t let me leave the store without being 100% satisfied. Divine was patient, very knowledgeable, and accommodating. He deserves a bonus and then some! Thanks so much, Divine!
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January 2023 by Kurt Stolzenbach
Had a great experience working with Adam in replacing old phone. He was very knowledgeable and patient. He looked at our existing service and was able to provide the best option for a new phone and Direct TV service. We are recommending him to friends and family.
