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January 2022 by Sam C.
I won't mention names, I don't think it's worth it to get anyone fired. So my GF was vacationing in Tulum, MX with her friends and needed some more money. So I went over to this Harris Teeter location to use their Western Union. First of all, when I arrive three of their employees are standing around laughing and talking about some TV show ( I don't remember which) behind the Customer Service kiosk. I later learn it was one Assistant Manager, one Manager, and I am not sure if the other guy was also a manager or a vendor or someone higher up. So I am standing there trying to be patient and catch their attention. 5-minutes go by and they are just "hanging out". Finally I say "excuse me" with a smile and the Assistant Manager, a short white-man (race is unimportant, but just painting a picture) holds out a finger and says"one moment sir" and their conversation continues for another 30-45 seconds about what occurred in the latest episode. Finally he approaches me, and is visibly upset that I interrupted his water cooler jokes. I tell him my story, place a per-written note with the address of the receiver (my GF) so every thing would be clear and $1,000 in cash at the kiosk. He turns around to the terminal and begins punching in numbers and letters. At first calmly, but as time goes by more and more furiously. He then starts asking me where to enter what information in the WU app. I said "I don't know" but what I was really thinking in my head was, "How the heck should I know how to use apps on the Harris Teeter system!? What a silly question!" This just lead onto more and more rudeness from this Assistant Manager. There were 3-things he did not understand: 1. Mexico has multiple states; 32-states. So Tulum for example is in the state of Quintana Roo. So the address was written as "Tulum, Quintana Roo, Mexico". And he didn't understand; "Why are there 2-cities here?" There aren't? 2. Mexico's country code is +91. Similarly the US has a country code of +1. If someone from outside of the US calls us here, you first dial the country code +1, then the area code ###, and then the number ### ####. He kept telling me there were too many numbers and the "area code" was only two-digits. 91 is a country code, not an area code? 3. He just didn't know how to use a Harris Teeter terminal or the software. Finally I had enough of his rude behavior, and said "I am done. I would like to speak to your manager." At which point he got a worried look on his face. I told the manager what was going on. The manager then came on to the terminal, and after 10-minutes of her fiddling around, I could tell if I stayed there any longer, it would just be more time wasted. In my honest opinion, and let me say I am not a physician, this assistant manager had a Napoleon Complex. He was approximately 5'4 with 2-inch boots, balding and just an angry human being. I recorded the incident on mt iphone, and I did think about sending it accompanied with a complaint to Harris Teeter Corporate in North Carolina, but later in the day I just felt sorry for him. He has to be that person, day in day out. That has to be tough holding on to that much anger inside of you. I hope he finds some help. P.S. And to Harris Teeter: it's 2022, your employees need to be more educated about the world around us, and if not, they should at least be open to learning new things; with respect.
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September 2021 by Jill C.
Walk in at the same time as some maskless a-hole. See an employee and let him know. Oh, we won't enforce it, because the mandate is only for Montgomery county. I reminded him we are in Montgomery county where masks are required. He informed me it's not worth it. If you're wondering why we won't get out of this, here's why.
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September 2020 by A K.
Overall good options. 4 stars off for manager wearing a vented mask and coming up to my face to ask me a question. That vent doesn't protect anyone else. It's month 6 of covid...should know by now that's a selfish mask to use
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September 2019 by Gen Z.
Ordered the delivery service because there was no time to get to the store, get the kids, get everything done (you know the drill). Scheduled to have the groceries delivered between 4:00 and 6:00 pm. Was home when the driver claimed to show up to drop off my groceries. This is my 10th or so delivery and no one ever said the groceries must be dropped off with a person. Long story short, I never received my groceries. When I called this store, the Customer Service rep was VERY confused and argued with me - to the point that it seemed like she had to be messing with me. I repeated information MULTIPLE times, like my phone number. I said 703, she repeated back 301. When i demanded to speak to her manager instead, in the end she offered more empathy to the situation, but really, no one ever cared that I didn't receive my groceries and I was really put out. I don't they would have given a refund if I hadn't insisted. Come to find out, the driver kept the groceries in his car and drove around making other deliveries for 3 hours before going back to the store.
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June 2019 by Robert K.
U scans are rarely open until mid day, lines galore. Fix the machines. Nobody wants to wait in a 15 minute line to buy a candy bar. Y'all stink
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January 2019 by Sean H.
This is another location I like. It has a good bakery section and customer service desk . Plus it has on the upper levels like a lounge areas with good seatings and not much for views from the outside for pizza makings and sushi and other foods that are cooked and prepared . It has good grocery sections filled with organic and non organic foods of your choosing and sodas and other drinks . It has a good frozen sections for TV dinners pizzas and more and stationary sections and hallmark sections and much more . It has updated bathrooms with all the latest in emmanities . It has good cashier lines with the best cashier teams around . They are very attentive to your needs and wants without question . Yes their bakery section does deliver and cater . They accept credit cards , Debit Cards and Cash for payments , Plus they also accept payments through paypal on your cell phone apps . So come on down to Harris Teeter and get an experience I hope you all will not soon forget . They look forward to seeing all of you very soon on your next adventure visit there .
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October 2018 by Bob R.
Harris Teeter in Darnestown used to be great when it opened, but over the years it continues to go down hill. Honestly I am surprised all the time when I find new things that are just terrible. Produce is up and down all the time, but mostly down ... Selection if items was swayed so far that they primarily only sell Harris Teeter branded stuff which sends us to Amazon to get the oatmeal and other items they used to sell ... I went today (Sunday morning) to get bagels and a few doughnuts and they had NOTHING on the bakery shelf or in the bins. Seriously! It's so disappointing every time I pass it to go to Giant in the Kentlands or Whole Foods. Pay attention and fix it Harris Teeter!
