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November 2023 by S G
I ordered a battery and went to this Germantown, MD Walmart to have it installed. To my surprise, the mechanics at this location have a lack of skills in changing batteries. I had to take my Chevrolet Malibu 2019 all the way to the Walmart in Landover, MD. A mechanic named Albert at the Landover location got the job done immediately.
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August 2023 by Bluegrass Bill
Mechanic told me the battery he had just sold me didn't fit, when in fact all he had to do was snap the adaptor off the top and snap it on to the bottom. Awful waste of time. Combined with long waits and staff that don't know how to do a battery installation or a return, I will never go to a Walmart Auto center ever again and would never recommend them to anyone.
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June 2023 by Electra Ragan
This Auto Care Center is notorious for not taking on tire jobs, and not even genuinely checking to see if tires are in stock. They don’t want a longer line of jobs. Even other Walmarts attest to this.Two stars for the purpose of grabbing your attention to read this review.
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May 2023 by SR
Rip-off alert! I haven't had an oil change nor tire service at Walmart in a few years, and after today I won't be back. Please read your receipt when you leave this place. Mine said I declined all sorts of services, which I didn't. Despite the website saying standard fluid checks and air filter change are part of the package, the shop manager Mr. Ali said they no longer offer it. Very strange.He said the standard oil change service was not available so I had to pay for a higher level one. Even at the higher price point, his claim is that it did not come with standard fluid and other functional checks that I could get for the same price at my neighborhood auto shop (White Flint Auto). Second, I only needed two tires replaced. When I look at the quality for what I paid, my other two tires purchased from a different shop of the same price were MUCH better quality. In addition, Walmart charges a standard lifetime rotation and balance fee per tire that ends up making the tires more expensive. Basically you pay more for less quality tires. For example, my tire cost $65 for one and there was an automatic charge of $14 per tire for lifetime balance and rotation, bringing the total cost to $79. Meanwhile, my other two tires cost $75 each and were much better quality than what I got today. Also, the other tire shop balanced and rotated my tire and no extra. Walmart didn't even rotate and balance my tires today because they said I only bought two tires - yet, they still charged me the lifetime rotation and balance fee. The value of using the oil change and tire service is no longer there. I'll stick with my neighborhood tire service company and mechanic to get better service, value for money and better quality parts.Services: Tires
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May 2023 by Kurtis Monson
The short Hispanic lady, the heavy set dark-haired lady and Andre are all amazing and it was so nice working with them! They continue to impress me and I will be coming back for life for my tire rotations and for new tires.You guys so much for being awesome! ??
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April 2023 by Jon L.
I asked for the odometer reading when they changed the tires, and they gave me a report making it look like the tires travelled for 20000 miles. This 2015 car has 64000 miles on it, and they are saying that it travelled 20000 moles in 4 months! The report that they gave was from 2021 for the rear tires that was replaced at a different walmart. The crookedness is just staggering, what abunch of LIARS!. The tires only cost $162 dollars, i dont understand why they would go to this level of evilness.
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April 2023 by Sameer Padha
I have always had a very pleasant experience with these guys - Mr Ali who manages the customers and schedules services is great. He will inspect the vehicle before accepting it for service and will alert you in case he sees any issues which cannot be handled by the shop thereby setting the right expectations. Honest and a respectful individual.Their team is also quite fast and the text alerts kept me informed on the progress. Will surely be using them for all my oil changes.Services: Oil change
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April 2023 by Christine Shuster
It took a week to order my tires. You cannot pay cash at the walmart tire center because they will not order the tires for you. I attempted to call them numerous times to inquire about specific tires and there was either no answer or they told me to look online. If I knew what I wanted I wouldn't be trying to call for recommendations. I ended up calling friends for their opinion so customer service is subpar. Then it was my responsibility to call and make sure my tires were in which was also a pain to do. A simple phone call from customer service would have been nice. I also had to make my own appointment online. They wont do that for you either. All in all I spent about 650.00 for 4 tires including putting them on my vehicle. Not the best price but average for my area. Installation was fast (about an hour). Bottom line is you need a credit card/debit card and a whole lot of guesswork and patience if you've never bought tires before.
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March 2023 by david wu
My appointment was on 2/14/2023 at 11:00am to replace 4 tires. At 7:26am the same day, I received an email telling me that my ordered wasn't picked up and appointment had been canceled. I took the whole day off just for this appointment. Waste of my time. Terrible service of Walmart. Don't trust them.Service: Tires
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February 2023 by Nicole N
Always so helpful and always willing to check and fill your tires for free.
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January 2023 by Jin Doe
What a nightmare. I ordered online . I received email stating ready for pick up and installation .. I had to reschedule and website wouldn’t work . I called customer service and they said was never shipped to store . After 20 of telling them I have an email confirmation they finally agreed was at store than try to transfer call to store and disconnected . I gave up and canceled online !!!Walmart is horrible
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December 2022 by ABEBAW ZERIHUN
I was disappointed by the person who I approached him for help about oil change (old german town area walmart store). The way he treat me was bad!
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November 2022 by Andrewx8
These guys work fast, definitely recommend coming here as early as you can to avoid dealing with scheduling and such. First come first serve at 7am. Tire balance and rotation done in under an hour with a team of 4 people. Good pricing too, $56.Service: Auto tire replacement
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November 2022 by Andrewx8 88
These guys work fast, definitely recommend coming here as early as you can to avoid dealing with scheduling and such. First come first serve at 7am. Tire balance and rotation done in under an hour with a team of 4 people. Good pricing too, $56.Service: Auto tire replacement
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October 2022 by Nasir Gilani
Worst service if it comes to go to a store for the return of a productWhich you purchase online from them. When you go there for return most of the time their system I found was not working because of that I had to go to the store again with 4 tires of my van and worst part is this nobody is willing to help you with this kind of oversized and heavy product to load or unload and then to bring inside the store for return.
