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August 2024 by F Z
Good customer service and knowledgeable employees. Hope to see better offers for home wifi plans.
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July 2024 by Erdal Sarp
I been with verizon maybe 15 years,put someone inside the store they can give better service,06/14/2024 1:40pm I went to 21030D germantown location I feel not welcome
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June 2024 by Richard Zdanis
Just picked up my upgraded iphone. The customer service associates at the store were very helpful and remembered me from when I was in there previously for another iphone. The service was fast and friendly. I wouldn't go anywhere else! Great store!
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May 2024 by Wen Jiang
I got a new phone and tried to switch it to my wife and I would get her phone. Walked in the store with my 11am appointment. The manager said I need to pay $50 for multiple phones set up. I was not notified or consent for the charge before i made the decision of the switching at store level. He shown me $29.99 per device but did not show $50.00 per multiple devices. He rather said he would charge me for $60.00. The manager was very rude and he tried to push me out when I tried to argue with about this. I am a royal customer, then he said others as well. I have 5 lines with Verizon and they over charged anyway. So I finally decided to move another carrier. Costco also kicked them out too.
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April 2024 by Amanda Hines
Terrible customer service. Carlos lied about multiple things dealing with promotions, said to text him to remove the deals after 60 days. Spoke to 800 number for Verizon because something seemed off with bill being extremely high compared to what we saw online. Turns out none of the promos were real deals.
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April 2024 by Tom M
Long wait time and rude customer service. Checking in does not work there. You have to stand in line like a cow…
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February 2024 by Grail Mine
Representative looked like he had pink eye, and he was he coughing, looked very sick. Customer Service was the worst I’ve ever experienced. Manager was very confrontational. worst experience I’ve ever witnessed.
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February 2024 by Susan Baldridge (SuzyB0901)
I went to the Verizon store on a Saturday morning, right when they opened. If you are going on a Saturday I suggest you get there when they open because they progressively get busier. Ken, the manager greeted us immediately and helped us with a billing problem that speaking to Verizon over the phone could not solve. When the associate, Gabby, came in for her shift she finished helping us. We switched from another major company to Verizon for all of our service (cell phones, iPads, and 5G Home). The process was easy and I was prepared for it to be a lengthy process. However, the outstanding customer service by both Gabby and Ken made it much less waiting time that I had planned. For the past several years I have used the Germantown store because I like the fact that the manager has been working there for 19 years. His staff is highly trained and professional. I appreciate the good customer service, the efficiency of the staff, and the friendliness of the entire sales team. They all seem to enjoy working there and that says a lot to me as a customer. Keep up the good work!
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February 2024 by David Lee
It doesn't take long as soon as you walk into the door do you scan the scan bar and then someone comes and help you I like to take my time I'm in no hurry when I come into the store 30 minutes is good for me
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December 2023 by Weizhen Ye
help a lot!!
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December 2023 by Nick Spithas
Went in for something simple (obviously it never is) but was greeted, and helped by Carlos. He was very professional and took the time to help solve the problem even when it took longer than we both expected. Thanks again!
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December 2023 by 최효진
I had to wait for an hour and they skipped me in the queue even though I checked in. And they didn’t have what I wanted in the end either. I get that it’s the holidays but still an hour is ridiculous.
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December 2023 by Hyojin C.
Waited for nearly an hour and the workers helped people who got here before me. Awful experience. They didn't even have what I wanted in stock.
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November 2023 by Gonzalo Quevedo
PLEASE NOTE: my 5 stars are NOT for the store in general. I’ve had bad all bad experiences here over the years until I met Ken (Manager). Won’t get into details but he made it worth reviewing the store. So, if you want a 5 star experience, he’s your best shot. Thank you, Ken!
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October 2023 by Lisa G.
How does this place stay in business. Was "checked in@ literally watched a guy stand around holding a device for 25 minutes until they finally called me up. Never again.
