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December 2023 by Sheneah A.M.
For starters, the mileage that they put on the paperwork was incorrect. They claimed I traveled 48 miles, in addition to the 20 miles I already paid for, when I literally went less than 5 miles away. They also lied and said that I returned their truck with an empty tank, when I stopped at a gas station right before I returned their vehicle. Thankfully, I had pictures to prove that they lied and tried to steal from me. If I hadn't had evidence, I would've had to pay over 120 dollars for a three hour rental.
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November 2023 by Miriam Dixon
The quickest pickup ever in my history of using U-haul trucks. Splendid service.
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October 2023 by FNU BALQEES
The front right mirror of U-HAUL was not working causing significant safety issue. The front desk was informed. Hopefully they will take care of it.
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October 2023 by Life Simple
The front right mirror of U-HAUL was not working causing significant safety issue. The front desk was informed. Hopefully they will take care of it.
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May 2023 by Carlos Portillo
I had a reservation for 10 A.M. and waited until 11 A.M. and store was closed. Keep calling their phone number and they never answer. Stay away from this place.
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January 2022 by Amy L
Went through the whole process of online check in/pick up to find that these idiots never left our truck key in the lockbox. Every single one was unlocked, open and empty.Never using this location again, because this is absolutely ridiculous and unacceptable. They made us 30 minutes late on our reservation.
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October 2021 by Carlos De La Torre
Worst customer service ever experienced.
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August 2020 by Lizabeth C.
If you're checking out the reviews before you get your UHAUL, do yourself a favor and go elsewhere. If you are close enough to this location, you will do yourself a HUGE favor by just going to the UHAUL less than a nuke away on Water Street (NO stress, YES to professionalism!). And, you're welcome! I have been to this place for a uhaul several times and it's never smooth.... This last time on 7/27/18 was especially miserable and I wouldn't have bothered submitting a review for it until I had such a PERFECT experience at the Water Street location today. On 7/27, it started with no greeting. They are usually rude and there is usually a long line. This time there wasn't a line, just a look like I was interfering with the flow of their day. I arrived 5 minutes before my reservation and the truck was not ready. I was not able to get a truck until 30 minutes past the reservation. Despite them being a Uhaul "operator" and the Uhaul guarantee, they acted like they didn't know anything about it. Instead they blamed Uhaul corporate and the driver before me. Mind you, there were at least 4 other trucks they could have given me and there was no line.... Horriblw service, as to be expected at this location! Eventually they got me a truck and I was on my way. I never called in to Uhaul like they suggested because I didn't appreciate their runaround. I was charged despite their failure to provide my truck on time. (Uhaul Corp, if you want to make it right, my order id was: 91527568. If you want to go the extra mile, stop letting subpar operators use your brand and run it through the mud!). I will never be back there again. I almost didn't rent a truck at all today because of that last experience. But I'm so glad I did and I will be back, but at the WATER STREET GERMANTOWN MD LOCATION!
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July 2020 by Willy Wonka
Do not use this uhaul company. Absolutely horrible, made a reservation pulled up to use the online checkin... Then the problems started, needed to verify me, this took almost an hour... then they gave me a code to a lock box, there's no key in the lock box. Then they made me drive to a different location for my reservation.... horrible, just horrible wasted my timeAnd my clients time.
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May 2020 by D E Augustin Sr
Poor customer services. They are acting like you are doing them a disfavor. Will never give them my money again. Waters rd Uhaul have much better service.
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July 2019 by Jonathan Denson
Very rude & short with answers. Don't go.
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July 2019 by Jeremy S.
I picked up a truck at this location using the online self-pickup system. The truck had not been cleaned so the bed was full of dirt and debris, including nails and screws. The truck was old, with over 150,000 miles on the odometer, and had some minor exterior damage not already marked by the managers that we had to document. The online self-pickup (and self-return) process is slow and cumbersome. There are too few parking spaces for trucks at this location, and the spaces are sized for regular cars, so we had to park in a spot with only inches between cars on the left and right of the truck.
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May 2019 by Felix Winyam Ayande
Friendly
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October 2018 by Tomy John
Good service
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May 2017 by Zach Wilson
There's no sign on the actual door, and it's just a kiosk and a person. There's a full uhaul just up the street on waters rd
