-
December 2023 by Mike B.
So after going to a local nursery and looking at Christmas trees, attempting to shop local for the holiday... I just could not stomach paying that much of a premium for a local vendor. I'm 100% willing to chip in a bit extra to buy local. But this nursery, about 8 minutes away from Home Depot, was almost twice the price for a tree that was 2 feet shorter. Some of the cheapest trees there were 80 dollars, and they were a bit rough off. Most of the trees we're 109 and up. So I made my way over to this Home Depot and found a tree that's about 6.5 feet for about 60 bucks. I'm sorry local nursery. Like, I said- I'd be fine with a bit of a mark up... but not a 100 percent markup for a shorter tree. I'm sorry, I just can't stomach that ;/ In any event, I ran into this place and the guy in the nursery was SO helpful. He asked me a bunch of questions about the tree I wanted. I'm always a little bit lost when shopping for trees. Do I feel confident that I know the difference between a fraser fir, balsam fir, noble fir - absolutely not. Do I know the difference between those and a white pine... yes. I know A LITTLE something lol. Just not a lot of something. So the super nice guy took down some trees for me, cut off the netting and shook them out just so I could see all the branches. He was as nice as could be. Then, the young gentleman who attached the tree to the top of my car was also as pleasant as pie. Is that even a saying? It should be if it isn't one. He was a super nice guy who I found out has worked at Home Depot for 5 years now, and he's planning on going into the Air Force soon enough. He did a solid job of attaching my tree to my car roof, and he was even hesitant to accept a tip when I offered it. I did insist that he took it. All in all, a solid wonderful experience at Home Depot in Germantown getting a tree. It was secure as could be on the way home and I love how it looks all trimmed up :)
-
November 2023 by Colin S.
The fact that nobody wanted to help my 70 year old father load bags of concrete in his truck is beyond wild. He asked people to help nobody said they could or just walked away. I called and told the lady who answered to help and you already know how that went. All you see is some lazy ass workers smoking cigs or chilling outside just watching him struggle. I had to drive myself to homedepot to help my father out in the long run. Good job homedepot you seem to hire worthless people but I'm sure everyone already knew that..... that's why they work at homedepot if you read this go to TW PERRY
-
September 2023 by Mae W.
I visited the Home Depot this past Saturday. There was a Caucasian male who appeared to be in his early to late 30s who was working in the appliance department. After circling the store a few times and looking up and down the aisle for an item but couldn't find it. While he was talking with an older Caucasian couple, I gently said "Excuse me sir and looked at the customers as well, can you tell me where the aluminum backsplashes are located? He barked at me, " I'm working with this customer right now. When I'm done, I can help you. He gave me this evil look, then looked back at the couple and said sorry about that as if I had committed a crime for asking a question. From the way he looked at me and his tone of voice, I knew what was at play. It's sad to say, but we're living in a backward time.
-
August 2023 by Cindy F.
I bought double sliding glass doors warranted for life, a few years ago. One has gotten a crack. Since April I have tried to have it replaced with several phone calls and 2-3 no shows. Today I called again: put on hold to escalate to Manager. 0 gotten back to. Next will be Consumer Affairs or Seven on your side.
-
May 2023 by M T.
Beware if you make an online order for delivery from this store. Your same day delivery or scheduled delivery will NEVER come to fruition if you order inventory from this store. An associate will call to inform you that the delivery will take place. The window of time 0600-2000 will come and go. At 2015 you will receive an email saying the item(s) will be delivered the next day. Same routine the next day, NO DELIVERY. Then you will call or text customer service and they will have no information. Good luck!INCOMPETENCE
-
March 2023 by Randy S.
Home Depot canceled a large delivery with no notice, citing "over capacity." They rescheduled for two days later, not the next day. Do they own a calculator? That was bad enough, but when I attempted to call customer service, I was forced to listen to some automated sales pitch about a medical alert device. There was no option to get around the pitch. Memo to Home Depot: When people have to call customer service, probably half of us are angry already, and it was the difficulty getting through that prompted this one-star review. I haven't gotten thru yet. Not good.
-
December 2022 by Timothy T.
A serious shoutout to an awesome dude in the tools department, who went way and beyond trying to help me find a particular tool. I was looking for a Milwaukee laser level, app showed in-stock, but wasn't on the shelf. He spent nearly half an hour looking thru stock up on high shelves..unfortunately didn't find it, but he certainly tried.Like people have "their" grocery store, this's my Home Depot; been going here for many years.. I know exactly where everything is. Always seems clean, bright, and organized (as much as a HD can be:)..unlike the cramped Shady Grove location with the nasty Costco-like parking lot.As far as customer service..all I ever need is occasional help finding something, doing a return, or picking up special orders..and their staff has always been super helpful. I'm a 57yr old pro (but don't have a HD Pro account..yet). I'm not DIY'er, and never need 'how-to' advice or info on products..any more than I'd expect people at a grocery store to teach me how to cook. I already know what I'm doing, just need a pleasant place to go buy my hardware, and this Home Depot has always come thru..!
-
December 2022 by Joseph T.
I went to this store in person and asked to speak to someone in Management, I'd lost my credit card the day before and this was the last store I shopped at. I wanted a name and face of someone in management to make sure to please double check, an associate said they did not have the card but I wanted management to be aware.No management would see or talk with me, the clerks all wanted to know wby I wanted management and I told them. So they told me management was on break and I should try waiting 10-15 minutes.... Terrible management when not a single one of them will take the time to speak to a regular customer with a serious concern. I never did get to speak to management, so I told the clerk to inform management they should check yelp for an honest review of their performance and customer service.
-
November 2022 by Ruth T.
I just called because I wanted to buy a Xmas tree online and it wouldn't allow me to use my gift cards. So I called to see if I could come to the store and use them and still have it sent as online. They said no and hung up on me......very rude!!!!! Might be Montgomery Co.;;;but this store needs some training in customer service!
-
October 2022 by Cliff P.
Worst customer service I've experienced in a long time. Put on hold for over 15 minutes twice. Both times they hung up. Won't connect you to the store manager when you ask. They put you on hold and leave you there. Save yourself a LOT of trouble and shop elsewhere.
-
August 2022 by Manuel T.
Germantown Home Depot is not well cared for and the employees do not seem happy or willing to assist or help any customers. I asked one of the sales staff and he almost got triggered with my request to get a toilet which he would have to climb the ladder to get. He said for me to find somebody els to help him because it was too much for him... yeah, i've been to many different Home Depot stores across the US and even overseas and never quite experience the negative attitude, poorly kept store and unwillingness to help. If you are able to, go somewhere else.1
-
July 2022 by Dee Black
As a woman coming in looking for options to fix an emergency plumbing problem I was “helped” by an older white man that treated me like a “stupid woman”. The young black gentleman ended up working with me was helpful, respectful and apologized for his coworkers behavior.
-
June 2022 by Lorena Nathan
Shout out to the amazing staff in Home Depot in store 2560 ? They are friendly, helpful and professional. They go the extra mile to help customers. I am extremely grateful that they made our shopping experience enjoyable. We forgot one of a driver’s license and they even mailed it back to us. Thank you, We are beyond grateful ♥️
-
May 2022 by Stephanie M.
I am currently in the market for an egress window in my basement. I go to the windows department only to see a small crowd with no one attending. Every time I ask somebody they tell me it's not their department so I decide to go to the pro desk at the front of the store. I am greeted there by a gentleman that was very friendly, and asked me what I need to which he replies "what is an egress window?" I guess it's not much of a "PRO DESK" after all.
-
December 2021 by Michael D.
I had a very horrible experience with Home Depot in Germantown. I was planning to install hardwood floors in my home. I paid everything upfront. It took a month to receive the wood and schedule an appointment. After the installers came, they noticed that the wood was damaged and they wouldn't be able to begin the project. We contacted Home Depot and they scheduled another appointment to ship the wood to our home. When they were supposed to deliver it, apparently they told us that they weren't able to as we had an outstanding balance - but we told them (with proof) that we already paid! They pushed the wood delivery again to the following week. However, the installers weren't able to come for another two weeks! When they finally came, they said that the wood is again damaged and they cannot install it. This was the last straw! We basically had to remove all the furniture in our home and it's caused a lot of stress and frustration on our part. We did not know installing our floors would take more than 4 months and a lot of headache. We will NEVER spend another penny at this Home Depot. BEWARE and do not shop here unless you want to be scammed and have your life upside down for doing any home improvement project.