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November 2023 by milton montoya
good friendly and professional staff I liked that they checked all my lights and fluid levelsServices: Transmission
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October 2023 by Su R
This place is worth coming again. I have been using Lube for oil change service several years. The staff are always helpful. Fee drinks and snacks are attractive. Fee coupons for car washing is useful. You can stop by for free addition of engine oil any time. Highly recommend.Services: Air & cabin filter replacement
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October 2023 by Douglas Eichhorn
The guys at The Lube Center went above and beyond to fix what the Toyota dealership messed up. The dealership cracked the oil filter cap by over tightening it, Lube Center replaced the cap and cleaned the mess on the undercarriage for just the price of the cap. For transparency, I’m a regular at the Lube Center, and because I was having other work done at the dealership, I just had them do the oil change. I knew I was going to regret it, and I did.
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September 2023 by Giselle
These guys are AMAZING. I can’t say enough good things. Everyone here is literally the nicest person in the world, so pleasant to work with.I have a 2014 Nissan Sentra and I’ve had my oil changed twice here, great job each time.I was having issues with my battery one day, and I came here to buy a new one.Was ready to buy, the manager was so open and HONEST with me and persuaded me to contact Auto Zone instead because he told me my battery was still covered under warranty! He was right it was!!Just the fact that he convinced me to call them to get it replaced for free should tell you great these guys are!Instead of taking my money and replacing the battery, they looked out for me and I got my battery fixed free of charge.Just came by today because my tire light was on and they filled up the tires free of charge and I was on my way!SO impressed with the customer service and quality of work they do here..definitely go to this one.Will be a returning customer for as long as I live in this area. Thank you so much for everything!Services: Tires
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September 2023 by Gabriela Chavez-Quiroga
German and Mike were super professional and helpful. Great customer service! My favorite place to get my oil change! Recommended 100%
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September 2023 by Brian Rudolph
I always have the best experience at this particular center! The crew are competent and very polite! Their assistant manager, GERMAN ARTIGA CAMPOS, is the most fantastic individual I have ever met in the auto business! This gentleman provided me with the best customer service one could ever receive. He is organized and very supportive of documentation when his crew finds pre-existing issues that need to be addressed. I always feel that Mr. Campos has my back! Unlike many other auto service centers! His staff found a leak and with the proper documentation I was able to submit the report to my local dealership to cover the expense and warranty issues are being handled all because of the organization and work completeness that Mr. Campos and his staff provides to their customers!!! I am forever grateful for such a staff!!! Nowhere else can you get this kind of attention and customer service!
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August 2023 by Krissy Davis
This will be my forever oil change spot. Not only do they do a wonderful job, everyone is SUPER nice and professional. I normally don't do reviews but people should know just how great these employees are! I always have a wonderful experience.Service: Oil change
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August 2023 by Andrea Dailey
I come to this location all the time and every trip is always have an amazing experience. They create a space that is inviting and comfortable. I’ve asked them about service we outside of my oil changes and they have always been offered reliable and reputable resources. Today I went German, Mike and Jerry were very attentive with assisting me. German helped me out with letting me know what discounts were accessible to me through their website! 10/10 love it here !!!Services: Battery
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August 2023 by David Wiley
Very nice oil changing shop. Came in just before closing on Friday night. Told them I had an issue with a clogged AC pipe. They checked it out and fixed it with oil change. Also had superior customer service! Will definitely be back and let everyone know of this great place!
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August 2023 by Emere NA
I stopped at Lube Center in Germantown, because for oil change for my car. I am so happy with the crew. German, Assistant Manager was on the floor, always very attentive and open for share his knowledge with us. His crew the 3 of them 5 stars+ . Young men (I am sorry, I forgot his name), he offer to us something for drink as water, hot tea or coffee and give us welcome to the store, next Mike, and Daente working on my car, so professional. New things , and it is awesome, they have @ 9 hanging plants, beautiful!!! .Save time ! Thank you so much guys, you are unbeatable.
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August 2023 by D Rojas
I frequent this station because of its top-notch customer service. Everything regarding your vehicle is explained. Every person I interact with is friendly and respectful. I had two choices of where to go in Germantown and chose this location.Service: Oil change
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August 2023 by Lexy Crocker
Yeah!!!! Whenever I come to the spot in Germantown, I get stellar service. Everyone is engaging and present. They all do a wonderful job! Continue to stay blessed fellas!Service: Oil change
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August 2023 by Greg K.
I've been going here for years but I'm questioning them now. As these places often do, the upsells are annoying...my filter is always needing replacement, even if I replaced it within the last month. In this most recent case, they lied to me twice...first they wanted a ton of personal information from me, which I declined, and the attendant said, "We have to have it for liability." This is BS. You don't need my email, phone, and home address for "liability". Then, after leaving my oil change I realized I didn't get a proper receipt, only a credit card print out. I went back to get a receipt and they told me: "We are fully paperless." Well, they aren't fully paperless since they gave me a printed credit receipt, and they had given me that "checklist paper" of all they inspected. The real deal is they are trying to trap you to give them your email, address etc. so they can market to you. After some pushback they printed me a receipt. In summary, the upsells are aggravating and not in good faith, and they are now making it difficult just to get an oil change. I am considering going elsewhere unless they reply here and give a good explanation. I give them 3 stars (instead of lower) since for years they have been decent, but between the inaccurate recommendations, and some dubious changes, they are trending down.
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July 2023 by Jeannette B.
German, Jerry, Deante, Michael were wonderful! My SUV needed several services and they were all quick, efficient and polite! These gentleman worked well as a team and their communication and customer service were both awesome! Jeannette
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July 2023 by Rafelin Valdez
The crew are quick and friendly, dont hesitate to stop by for an oil change or any update on your car.
