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December 2023 by Bhavna Naik
We were helped by Juan Carlos very polite and helpful salesman. We were very happy with our experience and wish for corporate to realize what a gem of a person they have.Also on a humanitarian level please provide chairs or stools for staff and clients.
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December 2023 by Rhonda Bland
Christian and Mohamed are very helpful.Answered all my questions about the phones I was looking at. They informed me on items I will need to possibly downloadThe store is pleasant and clean.They provide me a good deal.The other staff members are friendly as well
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October 2023 by Olubunmi R. Ajagbe
Great customer service overall delivered by individuals at this T-Mobile location. Juan Carlos delivered fun, fair, genuine, attentive, helpful, and caring customer service. Stephanie delivered phenomenal customer service that was attentive, knowledgeable, considerate, down to earth, caring, relatable, genuine, fair, fun, authentic, and provided a positively memorable purchase experience.
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October 2023 by Kaitlyn Taylor
My sales associate, Stephanie, was great! She was quick to help me with such an amazing attitude. Stephanie made my upgrade easy and gave me all the additional information I needed. After my poor experience at another location, this was a nice interaction. Stephanie, Thank you so much for your help!
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October 2023 by Dani Guardado
I recently switched to T-Mobile and I must say, it has been an outstanding experience from the get-go because of this location. I am thrilled to leave this 5-star review for their impeccable service and exceptional connectivity. Right from the beginning this T-Mobile impressed me with its responsive and knowledgeable customer service team. They were incredibly patient and guided me through the entire process of getting started with my new plan, ensuring that all my questions were answered. Their professionalism and dedication to customer satisfaction truly set them apart.
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October 2023 by Keiry Mendez
I had a wonderful experience at this store! I walked in with my parents to buy a phone and the young lady Karen was really kind and explained every important detail! When she saw I was translating to my non-English speaking parents, she immediately stepped in to translate to them as well so no information would get confused! She was patient and gave us many options so that we can decide what fits best for us. Thanks Karen!!
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October 2023 by sholaaa xo
Recently purchased a new iPhone from the charming salesman Gilbert. He was very supportive and helpful in picking the correct plan for me. I noticed He takes customers service seriously, on the clock and off the clock. He worked hard to get me the best deal possible, he was very caring & nice. I had a great experience and will be returning!
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October 2023 by dxnx.g
Amazing team! One gentlemen began to help me and it got to a point where he didn’t know the answer to my question, another co-worker immediately stepped in to help out. They were both very very kind and patient! The store was very clean and organized and the team members were very welcoming.
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October 2023 by Melissa Dent
Seriously, I have to give a shoutout to TOMMY! I came in to get a new phone. There were several issues w/dealing with customer service on my own but Tommy took his time & got to the root of the problems. Although it took several hours, Tommy made it an enjoyable experience. He’s very proficient, polite & his customer service is A+++. I thought… he was the manager! Give this guy a raise, he deserves it!!
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October 2023 by Ivan Salas
I can't say anything bad about this place. I switched over from Verizon and Karen along with Ingrid made it so easy to do so. Their customer service skills were amazing. They showed that they really cared about their customers.
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September 2023 by Charles Stukes
This review is from me I went to this T-Mobile location and the staff was excellent in helping me with my upgrade. The store manager went above and beyond as well as other associates when it came to if I needed other assistance. Great location and customer friendly and extremely knowledgeable of T-Mobile products.
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August 2023 by J. C.
Waited a half hour to ask a question. Watched all three workers surround one customer the whole time. They didn’t seem to care that they took so long. I told the person after me how long I was there and they walked out. I’d highly suggest calling and making an appointment. Or I guess I’ve learned to call and ask. I was hoping to upgrade my five phones. I’m going to buy them from apple instead.
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August 2023 by Mian Junaid
Karen, Ingres, Carlos and Virginia helped me with an upgrade. They were very professional and made the whole process amazing for me. Keep up the good works guys
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August 2023 by Chathura Karunapala
I recently visited T-Mobile stores in Germantown and Quince Orchard while looking for a phone for my son. The difference in customer service between these two locations left a significant impact on my experience.At the Germantown location, I faced some challenges during the invoicing process. The associate added additional items like a phone case and screen protector, which I clearly stated I didn’t want. I had encountered a similar situation at another Germantown branch (which is located in Mateny road.) before, where I was charged $60 for a phone case without my consent. This time, they also tried to add $20 wall adapter to my bill, despite my insistence that I had enough at home. It was frustrating to deal with this, as the phone and wall adapter were from different brands.On the other hand, the Quince Orchard branch in Gaithersburg provided exceptional service. The staff assisted me in selecting the right phone for my son and recommended additional items without any pressure. Their genuine willingness to help and respect for my preferences made the experience enjoyable.Overall, I would highly recommend the Quince Orchard branch to anyone in need of assistance with their mobile needs. However, I suggest being cautious when visiting the Germantown locations, as the customer service experience may not be consistent
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July 2023 by Patricia Castillo
Tommy and Ingres helped me move my family plan to T Mobile coming from AT&T. Not only did they hook me up with saving money I’m even getting back money! They knew exactly what promotions suited me more even helped me choose which phones suited our lifestyle. Walked out knowing I no longer have to stress about the over charges on my phone bill and bad services
