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December 2023 by Kim Himmelmann
We bought an item that was 30% off on the web and the clerk did a price match. We had to return it for a different size and they made us look up the item online a second time to get the same discount. I guess that means we shouldn't bother shopping at your physical store. It was rude and uncalled for.
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September 2023 by Pavel B
Ok store; just wish they had a better fish selection and took better care of them. And maybe provided good pricing without making people sign up for their spam list. Other than that, they have everything I can think of and the staff is mostly helpful.
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September 2023 by Helen C
Closest pet store to my house, I come here because it’s convenient for me. Unfortunately this entrance is always dirty. Seems like it never gets vacuumed. Too many pallets of food in the aisles. I couldn’t even get my cart through. This store could be better organized, how long does it take to get those pallets out the way??
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September 2023 by Edward Stelmack
We do our dog's grooming here. OLIVIA AND THE TEAM ARE AWESOME!
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September 2023 by William Moore
Everyone is very helpful and knowledgeable about fish and reptiles that's what I have.
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September 2023 by Sofia Tamayo
Not to sound like that person but for starters I’m a veterinary technician so I can recognize when an animal is in respiratory distress. I came across this poor rat that clearly was suffering. I go to check out, explain what I saw and the response was “oh..you said it was a rat.. ok I’ll have someone check” didn’t even ask me to show him which animal it was, no emotion, no empathy. I constantly see pets that come from petco or petsmart that are on death doorstep because of how poorly they’re treated. Just shameful.
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July 2023 by Charles L Lawhorne
The Fancy Goldfish that I purchased appeared emaciated and sluggish, I hope to see changes in this matter provided that they can survive... $6.99 for fish less than a year old seems a little steep, but as an aquarist for over 50 years I've seen a lot and benefitted from the experiences ... Thank You Everyone for the courteous customer service throughout the store! My experience with the employees in aquarium fish department was enlightened and service oriented; knowledgeable hobbyists are sometimes a rarity but this store gets the highest possible kudos! Youthful exuberance, pleasant attitude, and courtesy reign at this location... Charles Lawhorne
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July 2023 by Chris Nguyen
Big selection. Surprising they had a good reef aquarium selection. Including anemones.Reptiles for sale were cool.Prices for aomethings were a little high.
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July 2023 by Merci
So it was a lot of things misplac3d. They didbt greet me nor my dog.. Customer Service is everything to ME! Also, i bought a dog bowl for my dog because we just left park and i totally forgot. But anyways was suppose to be 5.99 but guesd in wrong spot, also they GOT ME.. Suppose to be a 2 ct. Yes i read my reciept the next day because it was 4 of july. Also, the spray i got my dog said it was suppose to be 21$ but that wasnt the case either.. Ill just stick to the Petcos i lik3!! But other than wasting money, heres some cute pics of my big gorgeous baby!
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July 2023 by Victoria Zavadskaya
One of the very few places that consistently carry flightless fruit flies. Staff are great every time I call or come by. Enjoy shopping here.
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May 2023 by Claudia E.R.
Good people who love our pets. They are always nice for grooming and vetco awesome and less pricey than reg. Vet. I have been going there for my dog's needs for 5 yrs. Since they were puppies.
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April 2023 by Julianne Sherman
I went to Petco on Middlebrook Rd., in Germantown, MD on Tuesday night of this week. I was surprised that it was open, because Google had it closing at 6 P.M. and it was 7+P.M. So glad that it was still open, I ran right in and shopped for my cat's food. A very nice woman helped me find what I was looking for. Exactly what I was looking for.Happy to find it, I got as much as I could! Believe it or not, I, as a 70 yr. old qualified for a discount, so I was able to afford it! I was very surprised and happy that the cashier was so helpful!Thank you for making my Petco experience such a good one!
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April 2023 by isela martinez
I mean I understand that grooming department is busy and that’s why they don’t answer the phones but they should at least check their voicemails before the end of the night or in the morning. I’ve been calling for days and no one picks up and left voicemails and no one ever call back. But the groomers are awesome.
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March 2023 by Lamar E
Amy Regional manager of Petco in Germantown is very rude and unprofessional. I was there with my friend and she was short and sarcastic and very rude. Clean the store and stop treating customers so rude, not like you treat the animals. Where Petco finds these people? Her title should keep her professional not rude towards others. I am going to higher authorities about how they treat animals.
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March 2023 by Sierra Harvey
terrible customer service. they expected me to know that my item was out of stock without any email. I ordered items for pick up in the morning. I called mid/late afternoon to get the status of my order since no email update or phone call was given; I was met with a customer service worker at petco who felt bothered to help me making this situation even more difficult. First, she claimed my name and my order was not in the system when I already paid for it. Then went to ask someone who knew how to use the system, just to say “it’s out of stock can’t you see that”. If it was out of stock why would i have placed the order in the first place. Never was I given an email about the items both being out of stock, or about a refund for my order not being fulfilled. I do not appreciate being talked to in a condescending manner. Purpose of same day pick up is to have it the same day. If items are not in stock it should not have allowed me to place it for pick up same day.I would’ve have driven much further knowing this is how petco runs. Don’t have people in customer service who don’t like to help customers.