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August 2024 by Yolanda Rious
Very well organized and prepared for pet vaccinations.
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August 2024 by Max Bernard
HORRIBLE customer service. Was told to wait an hour for an order that I placed online (to take advantage of an online only coupon) and was told it was in stock. I even called the store on the phone to make sure they would have it in stock before I arrived.
The employee on the phone asked me for the SKU number and confirmed YES we have it in stock. Asked the employee, how long til it will be ready? An hour. I waited in there for 40 minutes before being told they couldn’t give it to me because it’s reserved for someone else who placed an order online at the same time as me—yet who was not even in the store, despite my waiting 40 minutes in the store for that exact item.
The manager, Amy, completely indifferent to the fact they told me they had it in stock and had me wait 40 minutes for it, declined to give me the one right in front of me and said they were holding it for the other person. I CALLED ON THE PHONE TO MAKE SURE THIS SITUATION WOULD NOT HAPPEN!
I asked for a full refund and some kind of reimbursement for having me wait in the store from 2:00 until 2:40, and the manager Any nonchalantly says “the best I can do is a 4$ coupon”, then without letting me know if I was refunded or not, walks away. So there I am waiting another 5 minutes, to the point I have to ask an employee for my refund receipt. They radio Amy who tells me I have to check online in 24 hours, and then lies and says she told me I was refunded. No, you told me you WOULD refund me and walked away. With managers like these it is no surprise this store has a 50% off clearance sale going on. Completely unprofessional, I will never spend another dollar on a petco product.
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July 2024 by Matthew Dowling
Purchased 20 goldfish all different sizes. All 20 charged as large fish. Had to ask why and get staff to correct discrepancy.
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July 2024 by Maria Elena Paz Gutzalenko
Amazing customer service!
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July 2024 by Simon Bautista
Great customer service
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July 2024 by Carlos Morales
Bad place
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July 2024 by Abisac sunamita Lopez rodriguez
I need to make an appointment and I can't find where
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July 2024 by Allison Lea
So dirty and understaffed. I'm surprised it's still open
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July 2024 by Brenda S
Friendly, helpful staff.
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June 2024 by Glendon Flowers
I went there looking for kittens to adopt. They didn't have any. Show me a poster with a phone number and email address and said to contact those people and said they had lots of kittens up for adoption. My call my emails we're totally ignored. I don't think those people even exist...
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June 2024 by Monica P. Stevenson_Castro
Very nice people, excelente service , i find everything I need . But never , never take your dog to training there . Thanks
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May 2024 by Jen Abulencia
It was decently clean and well stocked with what I was looking for. Great selection of dog toys
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April 2024 by louise pereira
Good incentives offered for cat food
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April 2024 by Robert Kiger
Everything we needed, no lines for checkout, very friendly staff.
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April 2024 by Jessie Sandoval
Everyone is so helpful and loving! Very grateful for the petco vitalcare rewards! I recommend all pet parents have this
