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February 2024 by Pallavi Guha Biswas
Quick and excellent service
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February 2024 by Timothy Allen
After my wife insisted on getting her oil changed on her vehicle by "pRoFesSiOnALs" instead of a DIY job at home in the driveway for the low cost of free 99. She took it to this location for an oil change in November 2023. I kept noticing oil stains in the street around spots she'd normally park and today I decided to crawl underneath and found a loosely installed oil filter leaking oil. Her vehicle was barely above minimum oil levels from dipstick after driving around like this 4k miles later.
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February 2024 by Adel Nakhla
service was done and employees were nice. breaks and rooters replacement
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February 2024 by Harry Goldman
Friendly staff that got the job done!
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February 2024 by Scott Birken
Service was quick and no attempts to up sell.
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February 2024 by Brian Brazil
I bought tires for 2 vehicles. The desk representative/store manager was helpful and they got the cars turned around in a reasonable time.
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February 2024 by Nina Rasul
I hope my car does not breakdown anymore so I don't have to come back *crosses fingers*. They need to put a heater in the waiting area...its too cold in there after a while.
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February 2024 by Gerald McFadden
Quote from my email sent to their corportate entity. "Emailing in regards to my tire delivery and installation don't by your facility in Landover Hills, MD. My tires were purchased online and delivered to your location, I purchased two tired at two different times. The first pair were installed without issue, the 2nd pair was installed a week or two layer and I eventually felt vibration on my steering wheel. I took my car back to fix the issue and it appears that the vubration returned a few days after. I have an appointment today at 10am at your facility in Germantown, MD. I've arrived early to see if I could walk-in to be serviced earlier. Attendant here in Germantown was extremely rude and unhelpful upon my arrival. I'm disappointed with my prior service and time spent for installation of tires and the quality. I've never had to return for a now 2nd issue and continuously receive poor customer service. From my experience, the Pep Boys culture seems to be impacted with such poor customer service and quality. Taking the time to express my experience but I will not be returning anymore."
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February 2024 by Ratan Kumar
Well done job in timely manner.
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February 2024 by Roy J. Collins
I wish they had checked the time batteries when they were changing tires.
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February 2024 by Zach Boisi
Needed to get a new set of tires on my Tesla Model Y and the team at this location were fantastic, picking up tires from a different location and installing them an hour earlier than expected! Will definitely be a repeat customer.
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February 2024 by Annie L
Asked to change 1 tire and my oil. They changed all 4 and charged me for two oil filters. Don't go here.
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February 2024 by Ernesto Cuestas
The team was punctual and knowledgeable.I recommend them. Prices are reasonable.
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February 2024 by Robert Matthew Galbraith
Service was excellent. Dropped the car for the appointment requested and after a few questions on the service to do, they called me back couple of hours later, to update me on the work to be done. Once finished I received the notification to pick up the car.
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January 2024 by jay collins
So, never buy winter tires without mounting them on wheels for life. Brought my loose tires with 10/32nds of tread to mount so minor cracks on one tire make me eligible to be turned away or buy one new tire. Cracks are soooo minimal. Always keep my tires inside my home. One tire made them turn me away and if you look at all 4 of my tires on the vehicle, cracks everywhere and bald. Safer to turn me away??? Thanks Pep boys!!!!
