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March 2024 by Natalia P
Horrible horrible bank. Every time I need to replace my card it seems they’re getting more and more thin. Honestly think my card will only last 6 months and feels like paper. Customer service is horrible too.
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December 2023 by Michael Webb
I have had nothing but extremely positive experiences at this branch. The staff are friendly, respectful, and quite competent and knowledgeable. I have always been able to conduct my transactions here successfully.
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October 2023 by Benjamin
I’ve been an NFCU member for about 30 years. Recently, my 20 yo daughter was scammed and the scammers gained unauthorized access to her account resulting in a theft of $2000. When my daughter called she was told there was nothing they could do and gave her 30 days to bring her account balance up. When this young person couldn’t put $2k in their account fast enough, NFCU drained my account and took the balance from my wife’s account. No call or anything. So much for that fraud guarantee.This company does not care about its impact to others. They are thieves. Don’t use their products and don’t risk your money.
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September 2023 by Devan Maneely
Been a navy fed customer for over 13 years and never had a problem till today when Jerrydean just could not believe that a woman could be named Devan. And asked me “are you man or woman?” And then made me go through all the verifications, ID, security questions, social just so I could deposit my check into my account.
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September 2023 by Aija Fashaw
I was greeted warmly and instantly when I walked in. I received help from Betty. She was very friendly, helpful, and knowledgeable!
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September 2023 by AFA Soccer
Horrible customer service and fees on top of fees. Completely dissatisfied with Navy Fed.
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July 2023 by Dana L
Quick and Easy, came in to get a new card and the staff were extremely nice and overall friendly while I was there
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May 2023 by mbah edwin
Terrible cashier service this morning there both two of them was rude !
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March 2023 by Paul Lucas
Terrible customer service. Lines are super long. I waited 30 plus minutes in the lobby for an appointment I set up a week prior. They took people that walked in ahead of me. They offer very little help and if one person can't help you they move you to another person
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December 2022 by Jean-luc Maury
Wrost bank everWent there today guess what computers not working!I was complaining that I do not get my estatement most of the times and get charged late feesShe said it is your responsibility not the bank to be sure you pay your balance on the 21th of each monthTold her isn’t why we pay the bank to provide services?Any ways she was rude and not concerned…
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July 2022 by Che N.
Always busy, always a wait. Most of the employees are friendly and knowledgeable. There is one lady who I think may be a branch manager who tends to be curt with customers. She wouldn't help me with a form saying she needed additional information without even reading what the form was asking for, but all the form was asking for was to verify my identity which I had supporting documents and id's. Took it to another bank and got it done easily.
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June 2022 by Duane Heaton
After having trouble with cashing a money order, Cory at the Germantown branch was able to help me complete safely depositing it into my checking account! His calm and smooth style helped me through this challenge! Outstanding customer service and care!
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June 2022 by Agbor Clementine
They are fast, welcoming, professional and very reliable.
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October 2021 by Shema Hitchens
BEWARE!!! An employee from this location is calling from the navy federal phone number will state some of your information to gain your trust then empty out your entire account. When you put in a fraud claim navy federal cant even give you reassurance that your claim is being processed everything is by word of mouth. Your accout was hacked and all you can receive is their word it's being taken care of. Nothing by email or e-message but they are quick to send you messages about other stuff. If 35,000 dollars was stolen from someone's account they need more than just your word!!!!!!!!!
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October 2021 by 劉銘仁牧師
Great Service every time. Always very professional and friendly, it's what banks use to be like 30 years ago.
