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October 2023 by Amina Kamal
If there was zero, I would give them a big zero. Very poor customer service. I went to the branch to withdraw money. I asked to use the bathroom, the manager said it’s not for public use. I reminded him that I am a customer. Nevertheless, no change. No bathroom for me. They should go back to school and learn what customer service is all about. I am thinking about taking my money out and go bank somewhere else. Don’t bank here!
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February 2023 by M Osuji
Came in to deposit cash. The teller insisted I use the ATM machine to deposit the cash as if I was inconveniencing her. I did not want to do that because I had additional questions about my account and there was no other customers there. Nathalie and the other teller spoke in French the entire time giggling and laughing. Theses ladies were extremely unprofessional and unpleasant didn’t even bother to greet me as I walked in instead was looking me up and down. I will be reaching out to cooperate. I would have given this review zero stars if it allowed that option. Don’t go to this location.
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August 2022 by Tony Raj
Rude tellers.. there is no zero star which i would give
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April 2022 by that kid
Tried to withdraw some cash from tbe ATM and it literally just ate my card.
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January 2022 by Sheki
Terrible service no teller every time when get Vísít
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December 2021 by Ronald Díaz
Where to start? Called in wondering if there was a notary on staff .. call got answered as if the person was at her own home ... Asked about the notary and got "be here before 11 because we get busy and I don't know if we could help you" .. we were like OK ... Made it at 10ish ... Branch: empty one person on platform w/o customers and on her phone ... makes eye contact doesn't acknowledge .. places a call to the teller line started speaking french something about a label and who was going to assist us ... So after that rock paper scissors game .. the one that was outside on her phone "decides" to helps us. No hello, no welcome to M&T bank, just a smirk ... Finally, got our paperwork notarized and we are on our way .. coming to realized that she had miss one page where she had to notarized ... Got back to the branch and when I was finaly was able to speak with her .. mentioned that she had missed a page she caught an attitude stating that she had signed where she was supposed to .. well if she had i wouldn't have come back. Long story short not a pleasant experience .. nor would I recommend it. Deplorable customer service.!
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March 2021 by Mary H
Not a welcoming experience. Recommend SunTrust.
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March 2021 by Mary H.
Poor customer service. Not friendly. Far better service at SunTrust. Too bad I was going to open an account.
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February 2021 by RockCBW
My experience in this branch today is the worst. I went to the branch and requested a temporary check for my business checking account. I have offered to pay for the cost. Such simple request was rejected. Everyone, including the person who was in charge of the branch, I have talked to were with poker face. Fortunately, I have an account for the same business with NWFCU, and it took me less than 3 min in NWFCU Rockville Branch to get 2 temporary check!
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September 2020 by Ada N.
They have to be the worst bank there is especially this branch. I had supposedly owed them money I knew nothing about in 2016 no one told me anything and they closed my account less than 20 days before I was even told it'll be closed. When I went to open an account in 2020 (all this time I was a student so I was under my mom) I was told I couldn't because m&t had reported that I owed them to check systems. I went all the way to Maryland and then drove 1hr from Upper Marlboro to Germantown to get this resolved at the branch my account was opened. I got there one of the ladies attended to me and then told me she had rectified it and I could open an account. She went ahead and offered to open one with m&t again even though I didn't want it I reluctantly agreed. I asked several times if it was sorted out and she said yes. After 3 weeks of opening the account m&t sends me a letter saying they'll be closing my account and owed me no explanations. I reached out to check systems again and I was told that the $376 I owed was still showing. So now not only was my time wasted I was coerced into opening an account. I called the branch upset and wanting to get explanations and they said they'll call back. It has been 72 hrs and no call back or response. This is the most useless unreliable institution I've ever had to deal with. Once I'm done handling this situation I'll have something to say to them. DO NOT BANK HERE
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August 2020 by Natasha R.
I came to simply open a savings account and was technically the first in line to be helped. I was waiting patiently but a lady came out from the cubicles and helped two men who were after me in the line and didn't even acknowledge my presence before returning g back to her cubicle. The calendar hasn't been changed in days so lord only knows how many incorrect checks/paperwork they might have received. The worst part is one of the bank tellers (no name tag or card or anything) WASN'T WEARING A MASK! In the middle of a pandemic!! Unbelievable! I will NOT be going to this branch again.
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July 2020 by Aaron & Ana Marshall
I went to open an account with my husband and they were super friendly. They explain everything about the account and on top of that, they did not rush through the process. I was a banker for eight years and I know how a bank should be run. Thumbs up for me ?
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May 2020 by joyce potkay
Don’t bother to use their notary service. They don’t know what they are doing.
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January 2020 by Julio J
Went in for a simple wire transfer and I got every excuse as to why they wouldn't complete it for me. They even tried to pawn me off to another branch because they didn't know what they were doing. The "banker" was either incompetent or severely lacking in customer service. My trip to this branch was a complete waste of time.
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September 2019 by Christopher Buxton
Absolutely terrible customer service. They took $300 dollars from my savings account.
