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June 2023 by Maria Danz
I was at store on 6/9/23 to open a new metro account and get a new cell. I had same problem about a dishonest sale rep. I was charged for a walk charger, a protective glass phone and a cell phone cover plus went he said it was free for being a new customer. Plus he added insurance fee to my activation fee of $122.00 without asking me. I just finished a complaint with Metro headquarters and tomorrow I have to go back tk store to return the items I paid minus the glass protection cause that’s already on my phone and it cost me $36.00 again never asked me everything was free cause I’m a new customer.
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September 2022 by Sarah
Dishonest sales rep. He added $10 device protection and $2 google storage without asking me, when I specifically said I needed a bring ur own phone basic talk/text/data plan. He also charged me $34 for a screen protector which he said was “free” for new customers. There was no invoice and they only accept cash which is super sketchy. I logged into MyMetro app and removed all the add-ons.
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August 2021 by Ramona Aponte
Great customer service.
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May 2021 by Bonnie Gaither
I had the best customer service ever at this metro store. The young man Leandro Perez was excellent!!! What you are paying him, you need to triple it. He was very helpful, patient, understanding, kind, and professional. I have been to other metro stores and they were rude and rushing. This young man was very patient with me. I never give this long of a review but Leandro was Outstanding. This place I will be coming back instead of driving to Laurel! Excellent!!!!! Than you Leandro Perez ❤️
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May 2021 by Gee Gee
The worst customer service in the world ?!!! They're rude and refuse to speak in english in front of customers.
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April 2021 by Kevin
That Saturday evening staffer was great. May me feel like I was fortunate to get helped by the employee of the month!
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February 2021 by Rafael Josè Ordaz Espinoza
(Translated by Google) Extraordinary attention, very professional the young man who attended us and pleasant behavior.(Original)Extraordinaria atención , muy profesional el joven que nos atendió y agradable comportamiento..
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March 2020 by Andy V.
Best costumer service ever!
