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April 2024 by Kristle
Amazing customer service. Aram was very professional and very patient. I was looking for beds for my teens and he took his time telling them about each mattress they tried. We will definitely return for our future mattress needs.
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April 2024 by Maryann Gonzales
Aram is so accommodating and he knows his product
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March 2024 by Mariano Lopez
Great place to buy a mattress! Aram is a very nice man and very helpful. We enjoyed our sleep comfort search experience here.
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March 2024 by kayla walker
It was a very easy, 30 minute mattress shopping tip. Aram listened to all of our requests and requirements and did an amazing job of showing us exactly the bed we wanted and in turn got! 10/10 highly recommend!
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March 2024 by Michael Goldberg
Can’t really say much more that hasn’t already been said by other reviewers – this mattress store is located in some kind of bizarro world where salespeople are genuine and kind, and want to help you get the best deal on exactly what you need/want and nothing more. It’s a bit disarming actually, in a good way.I found myself in this store three times in two months due to a confluence of strange life circumstances which caused me to need to buy four mattresses during that short period. Each time I worked with Jess who is seemingly just a nice person who happens to know a great deal about mattresses. I’m pretty no-nonsense and so is she, which is an unusual quality for a mattress salesperson (usually a lot of nonsense to deal with).I felt like my needs and my time were respected and I’m pleased with my purchases. This is definitely the place to go if you need to buy a mattress in Germantown or nearby.
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February 2024 by Adam Boord
My wife and I went on President Day weekend. We were helped by Jess and Aram, the two most kind, helpful, and patient people. They asked us all the right questions (even the ones we didn't think of). It was a great experience and we'll go there again for our daughter's bed!
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February 2024 by Terrilyn Lahs
Excellent customer service. Staff (Jess) was friendly, knowledgeable and provided useful information in order to make an informed decision.
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January 2024 by Sabrina Schram
The salesperson (Jess) was very helpful as I tried to figure out what bed to buy. She was very low pressure and respected the fact that I had a general budget in mind. She was friendly and made the experience of buying a bed very easy. Based on the excellent customer service I received and my positive experience there, I would highly recommend this Mattress Firm location.
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January 2024 by Dina Larach
Jess assisted me and did a great Job explaining the differences between the mattresses plus was very kind . I recommend her highly .
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December 2023 by Jamie Tesfazion
Aram was incredibly helpful in helping us select our next mattress. He was super patient, answered all of our questions, and worked with us even as other customers came into the store. He gave us an incredible deal on a new mattress and base, and we couldn’t be more pleased with the selection! Would highly recommend the store and Aram to anyone looking!
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December 2023 by Nathalie Aquino
Amar and Jess were excellent. We were on a tight budget and needed to buy an additional bed for our condo and Amar and Jess answered all of our questions and were super helpful in making a selection. I would recommend coming here if you need to purchase a bed. Excellent customer service.
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December 2023 by Leslie Baetsen
Jess was absolutely wonderful. She provided selections that were right in alignment with what we needed. She was friendly and courteous and we couldn’t be happier with service and selections
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November 2023 by Andres Rubio
We had an amazing shopping experience with Jess, she gave us an incredibly good vibe and was extremely helpful. Definitely recommend going to this store
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October 2023 by james morton
Excellent customer service! Jess and Aram were no pressure and made buying very smooth and easy. Even managed 1 day delivery time! Worth the drive out to the Germantown mattress firm. Thanks guys!
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October 2023 by Niki Taylor
Ms. Jess was amazing in helping me buy 3, yes 3 mattresses. At first I felt a bit overwhelmed but she worked with me so I left feeling comfortable and excited about my new purchases!
