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September 2023 by Lost Knife
Never responds to my calls.
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April 2023 by Tosin Bamidele
Kwame Mukong,is very good at he does , he always treat you like a family , listen to you , he's very helpful anytime I call this office , I will recommend him to friends and family , that's why I have auto,home and life with all state
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March 2023 by Teresa Boone-Ofosu
Our experience with the Mukong Allstate Insurance Agency over the past 8 years has been a perpetual attempt to upsell us on various products and little, if any, attention to ensuring that our existing products are relevant to our current needs.
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February 2023 by Devin H
Would give 0 stars if I could. Don't waste your time -- save yourself the headache and seek another agent. Its impossible to reach anyone from this office. They don't answer the phone, return calls or respond to emails.
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December 2022 by nathaliahrose johnson
Very reliably efficient!!
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October 2022 by Soccer Mom
Kwame is very helpful. Knowledgeable and so very kind. Treated me like family. Will absolutely use again and recommend
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February 2022 by Mari Rivas-Ramirez
Do not go here ! Terrible experience and service from Ruth . I tried to cancel my policy and they gave me that rest time … I have never had such a hard time canceling a policy. Not that only that but she was rude about it .. would never ever use this agency again !
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February 2022 by Luvin Puza
0 STARS - WORSE CUSTOMER SERVICE EVER. THEY ARE SO RUDE AND UNPROFESSIONAL, SPECIALLY THE SPANISH SPEAKING PERSONAL, SO DISRESPECTFUL.
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February 2022 by Deysi Lazo
Terrible service! Do not go here! ?
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September 2021 by Marie-Pearl Opoku
Very helpful.
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August 2021 by Kim Frazier
Number 1, Kwame seems to have a problem making himself available to his customers, this is my 6th attempt in 2 days to reach him/you. I've been with Allstate for 30 years and you are the worse agent Ive ever had in terms of customer availability. We had this same problem months ago and I thought it was resolved but I see that it wasn't. BTW your mailbox is full and scheduling an appointment electronically doesn't seem to be working either.
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April 2021 by Lisa Sh
Good guy. Very helpful, very nice and understanding.
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January 2020 by Xavier Mendez
I got my insurance over the phone. The associate was helpful explaining each aspect of the policy as well as recommending values based on the age of my vehicle. I had a positive experience.I was also informed about Drivewise. Drivewise gives me access to safe driver discount. I set it up once in the app and each time I drive it starts up. It lets me know if I was speeding (going above 80, and when I hit my breaks too hard)I'm still on my first term with Allstate, so I don't know what kind of discount I'll have when I renew my policy later.At that time I'll see if it's worth the 5th star.
