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November 2023 by luis pedron
Over the years Germantown Tire and Auto has provided me with great tire service. Over the last year they fix problems that the car dealer chargred me $1700 and never fix the problem. I brought it to Germantown Tire and Auto and they fixed it for very reasonable price and right the first time. Need any kind of service give Germantown Tire and Auto a try .
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October 2023 by Susanne S.
My husband is in the Service and was deployed when our car stopped running. I had to get it towed to Germantown Tire & Automotive since it was the closest repair shop to us. I received a call the next day from Gemantown Tire & Automotive to inform me that they did a review of the issue and it would cost me $4200 at the absolute most to get it fixed. But most likely it won't be that much he just wanted to give me the worst case scenario. He told me the parts he needed to order and the labor time which is how he came up with the amount. I agreed and asked him to please call me if anything changes since that is a lot of money. He agreed to do so.He called me the next day that the parts arrived and his mechanic is working on it. I thanked him and appreciated the update. The next day he called me to tell me he has good news and bad news. I asked for the bad first and he said the cost came up to $5,700 and before I could respond he said but the good news is your car is ready and you can come to pick it up. I was stunned and mad at the same time! I told him we had an agreement and he said Sorry but at least we got it running again. I could not believe my ears. I went there and told him again that this is not what we agreed on and they basically stood there and looked at me like I had 3 heads. My husband recently returned from his deployment and the car we had spent close to $6000 on being repaired stopped running again and we had to purchase a new vehicle. Needless to say we are beyond disappointed and would NEVER recommend this place to anyone. This is NOT HOW YOU TREAT PEOPLE!! I had to give 1 star in order to write this review. I am attaching the pictures of the invoice for the parts and the labor. Mind you; the parts took 1 day to arrive and they called me the next day around 1pm that the car was fixed. Just the labor cost for could not have been more than 4 hours and is outrageous.
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August 2023 by Fernando Anaya
I have gotten my wheel bearings changed, new tires installed, flat tire patched , catalytic converter changed. This place has been great I love the warranty and fast service they deliver. Reasonable prices too .
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June 2023 by Caitlin Snyder
Called for an emergency tire replacement - after calling nearly 8 other shops for help (Friday afternoon), and then I called Germantown Tire & Auto, and they couldn’t have been nicer! Eddie said he would get me in first thing (Sat) in the morning! I showed up and they got it done for me in no time! Cost half of what I’ve been charged to replace a tire in the past. This is definitely going to be my go-to for all my car needs from here on out :)Thanks a million!!
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June 2023 by Ying Z.
They repaired my tire in 30 minutes after I dropped the car in the morning without an appointment. The price was fair.
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April 2023 by Andre Robinson
They have cut keys for my Japanese economy car and transferred the internal electronics to a new fob for my European sports car (that is notoriously difficult to work on). They did both jobs perfectly! Friendly, fast, professional, very reasonably priced
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February 2023 by Lori Douglas
Eddie and his team are awesome. We have moved our whole company fleet to them and our personal vehicles. Affordable, fast and accommodating! Mechanics you can trust!
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January 2023 by Essi Doumassi
If I could give 0 stars I would. I took my car here instead of my regular mechanic because I needed my car fix asap and they were close to my residence. I brought my car in for overheating and service stabilitrak issue. Not only was I over charged but they didn't do the work they claimed they did after charging me over $1000. I picked the car up after they worked on it the first time and the next day the car died on me in the middle of the road. Had the car towed back to the shop. Again they said the car was good to go. I picked up the car and after a few days not even a week the car started overheating again. I checked the car and there was no coolant; how can this be possible after they claimed they worked on the car. The same issues why I brought the car in are still there. I don't usually leave reviews if I have nothing positive to say but this whole experience is so upset especially after the amount of money I was charged; I feel scammed. I should have taken the car to my regular mechanic instead of looking for a quick fix. I would not recommend this place to anyone.
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January 2023 by Han Li
Had the runflat tires replaced here. Quick service and reasonable price. Love the detail on the perfectly matching tire pressure!?
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January 2023 by Philip Cohen
I’m not in the habit of posting reviews but my experience today has broken that rule. I just moved to the area and needed a marker bulb replaced (I tried to do it myself but it was out of my reach). My wife said “…go to Germantown Tire and Auto. They have really good reviews.” So I stop by late in the day on Friday thinking I’ll scope the place out and find out how long it would take to get an appointment. I describe the issue and before I can ask when I might be able to bring it in, the guy behind the counter says “…let me take a look.” I didn’t even get the chance to ask how much it might cost. Several minutes later he hands me my keys and says “…have a nice day.” I’m still trying to get my jaw up off the ground. Please don’t interpret this as an invitation to ask for free work. But I am astounded that these guys remind me of the kind of people who take pride in their work and are not just looking for ways to relieve their customers of their hard earned money. I just had to post this. Thank you and you will always be my mechanic!!!
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January 2023 by Jazzmin Floyd-Stitt
Going to a mechanic is stressful. But the gentleman here are awesome. Friendly. NO BS! Don’t try to break your pockets. They are Funny too ! Have been a happy customer for years
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January 2023 by Brooke C.
I'm not in the habit of posting reviews but my experience today has broken that rule. I just moved to the area and needed a marker bulb replaced (I tried to do it myself but it was out of my reach). My wife said "...go to Germantown Tire and Auto. They have really good reviews." So I stop by late in the day on Friday thinking I'll scope the place out and find out how long it would take to get an appointment. I describe the issue and before I can ask when I might be able to bring it in, the guy behind the counter says "...let me take a look." I didn't even get the chance to ask how much it might cost. Several minutes later he hands me my keys and says "...have a nice day." I'm still trying to get my jaw up off the ground. Please don't interpret this as an invitation to ask for free work. But I am astounded that these guys remind me of the kind of people who take pride in their work and are not just looking for ways to relieve their customers of their hard earned money. I just had to post this. Thank you and you will always be my mechanic!!!
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November 2022 by P.T. N.
Had a screw in my tire and they had it fixed and was back on the road in twenty minutes! Great bunch of people!!!!
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August 2022 by Tajeram Deodat
Not a great experience. Horrible customer service. Not willing to help my emergency. Just felt that I wasn’t wanted there.After reading all the good reviews makes me feel like I was discriminated on .
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March 2022 by Angie B-bout-it
Super fast service, Great customer service and very warm and friendly. I was very satisfied with the work that I had done on my car (New tires alignment and balance ). I would highly recommend this shop. Convenient location . I now have a new local mechanic shop. Thank you!!!!
