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October 2023 by Jeff L
Took my daughter's car in for service. After the repairs were completed they called and I asked how much the repairs would be. He told me they replaced all four brakes and rotors, and repaired a leak in a tire that I asked them to check. He gave me the total price. He then said the car needed an oil change. They called later and said the car was ready. I asked how much the total was with the oil change. She gave me a price that was $130 over what I had been told earlier. She gave the phone to Ara and when I questioned the substantial difference, he said that he forgot to tell me about the charge for the tire repair and the additional taxes and labor. He said he was busy and just forgot. I told him I didn't think that was a good business practice to quote one price and then just say that he forgot. Needless to say, they cannot be trusted. So go somewhere else, or get everything in writing.
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October 2023 by Jeff L.
Took my daughter's car in for service. After the repairs were completed they called and I asked how much the repairs would be. He told me they replaced all four brakes and rotors, and repaired a leak in a tire that I asked them to check. He gave me the total price. He then said the car needed an oil change. They called later and said the car was ready. I asked how much the total was with the oil change. She gave me a price that was $130 over what I had been told earlier. She gave the phone to Ara and when I questioned the substantial difference, he said that he forgot to tell me about the charge for the tire repair and the additional taxes and labor. He said he was busy and just forgot. I told him I didn't think that was a good business practice to quote one price and then just say that he forgot. Needless to say, they cannot be trusted. So go somewhere else, or get everything in writing.
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August 2023 by Greg K.
Sill going here after 25 years! Very happy! Tom, the owner, is great!
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May 2023 by John Balser
I've used Germantown Service Center several times. Tom is an honest mechanic that doesn't try to rip you off. I've had brake service, new wheel hub, car battery and belts. Great customer service each time
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January 2023 by Pradeep A.
Five years ago, a friend who has been going there for 20+ years recommended Tom for my car. I have been going there ever since. He is honest, his prices are lower than others. First I took my car for routine work (oil change), then I slowly added other things such as transmission service. And now I take all my 3 cars there for pretty much everything.
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December 2022 by C.E. Myers
Excellent service by a highly skilled professional. This automotive service center has been a longstanding presence in this area because Mr Tom, not only has gifted hands (my opinion), with an astute mind, but more importantly, he is a man of good integrity - **I say this without question, hesitation nor doubt; and from a place of knowing. The Svc Center specializes is both domestic and foreign vehicles. I encourage ALL whom are not already familiar with this entity, to give them try - you won't be disappointed. Be well & enjoy!
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December 2022 by G Kemp
Been going there for 20+ years. Tom, the owner and primary mechanic, is great.Services: Brakes
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November 2022 by Jerry S.
Did a great job diagnosing and repairing my car. Thought the car had died and he found the problem and fixed it.
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October 2022 by Dan S.
They give us very good service and we don't have any complaints. They bent over backwards to take care of my needs on a collision case
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July 2022 by Ali Fares
Tom will service your car quickly and effectively at reasonable prices.
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May 2022 by Jerry Schmidt
I’ve been taking cars and trucks to Tom for 30 years and have sent neighbors to him as well. He does nice work and charges a fair price.Services: Oil change
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March 2022 by Tonesa Snowden
I was in and out in less than a hour. Nice and honest will definitely go there again if in need.Service: Auto engine diagnostic
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March 2022 by David S.
Had work done here,everything seemed so shady. For instance he charged me $14 for one spark plug times 8 just for the part. Asked him to install OE spark plugs he didnt.. He installed after market plugs. While he was installing the spark plugs he must have been rushing. I think he may have used an air ratchet to install plugs. When he installed plugs the engine light came on and would not go out. He (Tom told me it may be the ecu (computer) . So I finally gave up on Germantown Service Center and then took my truck to Criswell Chevrolet where I found out (Tom) had stripped the threads on my spark plug hole and it had to be rethreaded. Needless to say it was a little expensive.
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November 2021 by Shavie J.
Tom is amazing!! He's a great business person with wonderful customer service skills! He's also very kind and caring because he tells you exactly what you need and makes sure you understand what needs to be done and how long it will take to complete the job. I paid less than half of what the dealership wanted to charge. Highly recommended!!
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September 2021 by Heather Astwood
Oh my gosh...you have to take your car here. The owner is the most honest nice guy ever!! He will fix the problem and never over charges and never takes advantage.
