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March 2024 by Rachel Hill
All staff members were so friendly and helpful. Our repair was done earlier than anticipated. Communication was clear and prompt — they sent routine updates via text and called to keep us apprised of the timeline for repairs. Truly, everyone was so kind. It is rare to have such a positive customer service experience as this one. Will definitely return with any future repair needs.
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March 2024 by Brian Murphy
Great service from Christian and Tony. They were very helpful with the entire process. Great communication and went over and above to make sure everything was perfect. Thank you guys!
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March 2024 by Delaney Collins
This location was my saving grace. My car was a part of an insurance nightmare and Gerber Collision Germantown helped keep everything manageable. Their communication is what sets them aside from other places. Their GM Chris goes out of his way to make you feel special and he will make sure that you are in the best of hands. Their front desk has some wonderful people well. I had the pleasure of working with Megan who was always patient and kind. Joel was my MVP. He dealt with all things insurance for me. He went out of his way for over a week to call me with updates and advocate for me whenever needed. He prioritized communication and customer service. This business cares about their customers and goes out of their way to advocate for their needs. I would recommend this business to anyone and everyone!!!!
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February 2024 by mckinley moseley
They had my vehicle fixed and back to me 4 days earlier than planned and it’s good as new! Highly recommend
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December 2023 by Daniel McGlasson
Great experience on getting an estimate to have my car repaired.
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November 2023 by Garrett Lester
This establishment was recommended by my insurance. I had front end damage. The customer service was not up to par and there is still notice of the repair my front end is not flush with the rest of the car. Which is noticeable if you you look directly at it from the from the front. They had the vehicle for over a month and I am not too happy with the results. I only chose the because of the insurance but I don't think this would be my first recommendation.Services: Painting
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October 2023 by James Gallagher
Great job with the paint match on a black vehicle. I had to bring it back for a few minor corrections, which is not uncommon. The shop was very accommodating and has my vehicle back to OEM spec.
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October 2023 by F. C.
I had a great first experience at the Germantown location. The team was super friendly and helpful. I was helped by Richard and he reached out to me with updates just as he said he would. Greatly appreciated.
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October 2023 by DAJ P
A great service is provided at this place. They were very thorough about explaining to me about the entire process and returned my vehicle as promised on the date and time.A great experience overall.
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August 2023 by Rosa Majano
Joel and Cristina were very helpful throughout the entire process of the repair of my car. My experience was just excellent, excellent service. They were so kind and accommodating. I will definitely return to this shop for any future repairs. I highly recommend this shop! During the process i was consistently updated on my car by Joel! My car was ready 10 days before the promised date!!! Thank you for all your hard work and thank you Joel and Cristina!
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August 2023 by KD Asher
They are very unprofessional…still have my daughter’s car over two months and insurance isn’t covering anymore. Didn’t give curtesy call to say Asher two weeks they hadn’t even touched the vehicle for an estimate for the insurance. So when she said they were rude, I called. Between dealing with this collision center, Allstate and Enterprise…would not recommend. You pay and pay for coverage and when you need the assistance to fix the damage you didn’t even cause you can’t get what you need in a respectable and timely manner.
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June 2023 by Julie Matthews
Gerber Glass did a terrific job repairing the damage from a small accident. The customer service rep, Monica, is a great asset to this business. She kept me informed at every step. Gerber got the car back to me three days early, too. Great work!Services: Painting
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May 2023 by David S.
My car was hit from behind and causing small dents and scratches on the rear bumper. Gave my car to this amazing Estimator, Monica Martinez who exceeded my expectations: 1) finished the job one week earlier as it took only four working days to get new bumper and fix the dents plus courtesy painting of tiny spots of the four doors' edges (caused by hitting the walls when parked). 2) the cost is less than 3 competitors that I shopped around near my home 3) Ms Martinez is very friendly and professional. She even texted me to let me know the progress and the completion and sending me pictures of the job being done. I never met such quick, friendly and professional person like her. She is a keeper at Gerber Collision & Glass company.
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February 2023 by Abimbola Oshodi
No complaints here!My car was returned to me within 4 days. They fixed the bumper, redid the paint job and blended it so perfectly.
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December 2022 by Chris Basile
My Toyota Prius was the victim of a deer hitting it in late November, damage was bad, needed a new hood, headlights, cosmetics, a lot of components underneath needed to be replaced. I came to Gerber because it is an approved bodyshop through my insurance. The people who run Gerber are very professional, gave me regular updates through email, and voicemails, it was at least every couple days that I received a notification from them with an update. I was able to pick up my car earlier than expected, and the car looked almost nearly identical as to when I picked up from the Toyota dealer when I originally bought it. I would recommend Gerber Collision to anyone, they do amazing work. To the team at Gerber Collision, thank you for fixing my car and doing an excellent job!!!!!
