-
September 2024 by AV “Minibunns” Minibunns
MUST READ:
First I'd like to say that this pawn shop has NO MORALS at all! I went to them a few days ago under severe circumstances...I was pawning/selling a watch to assist paying for funeral expenses for a very dear relative. I explained this in detail to the worker when asked how much I was looking to get. I said as much as possible and to please, PLEASE give me a fair offer considering my situation. I will admit that I did not research the value of the watch prior to (HUGE mistake)! In any event, I felt they'd do their best to assist as I wasn't there to get $ for drugs or pay a utility bill. This was a tragic situation. Needless to say they offered me $500, IF I sold it instead of pawning it bc you get more if you sell. So that's what I did. After the fact, something in me just didn't feel right. So a few days later, I did some research and needless to say, the watch is worth $4,000+...yes that's right, $4,000+! So I contacted them to explain my concern and the injustice. Again, I know they're in business to make money, but you'd think on a case by case basis they'd use their better judgement and use morals to assist in a situation as mine. Well, their response was that I signed the paperwork so it's a done deal! I wasn't even asking for more $, but I wanted to express to them the imorality of what they'd done and that in the future they should be a little more considerate and have some compassion for an individual in a situation such as mine. Bottom line, their response on other words was too bad! ÙNBELIEVABLE, JUST UNBELIEVABLE! I was in tears during our conversation and they couldn't have cared less. For them, it's just about the money they want to steal from people.
I WOULD NEVER EVER USE THEM IN THE FUTURE NOR WOULD I REFER THEM TO ANYONE!
PLEASE, if you read this, be sure to do your homework prior to ever using this pawnshop or any pawnshop. I'd hate to see someone get ripped off as I did.
All the worker cares about is their commission and the owner only cares about his profit minus the commission paid to the worker.
Truly truly unreal and very sad to say the least!
-
February 2024 by carol ferguson
This pawn shop will low ball you. The staff is fake, not honest or friendly. They are cheating customers.
-
January 2024 by Nicole Maldonado
Staff was so friendly and helpful! The store was very clean and organized. They have good quality things and offer great deals! Felt very comfortable shopping:)
-
December 2023 by Kenyah Dixon
Worse place I have ever been too !!!! So I called recently about my I pad keyboard and I needed the money because I have a family so the lady told me that they accept it and bring it in so when I bought it in they all stopped and stared at me !!! And they were all rude !!!!! I wouldn’t go there if I was y’all !!!! They don’t understand what honesty is & being professional!!!!! They all make me freakin sick !!!!!!!
-
November 2023 by Daniel 2 Shoes Shoemaker.
I grew up in Fox Chapel which is the closest neighborhood to them and started dealing with them at the age of 18 and now I'm 50 and have only dealt with them let's say 5 two 6 times throughout that. But I can say that the couple things that I have purchased from them have been absolutely incredible and extremely well priced recently two and a half weeks ago got a extremely good guitar from them that I absolutely love was in perfect condition and let's just say I got it for an unbelievable price. And have a amp that I put on layaway that I'm picking up tomorrow that was $75 and they gave to me for $45. So they had no problem working with me on price. Love it there! I guess if I had to pick out one thing that I didn't like too much about it is they no longer have the inventory that they used to have and that's kind of disappointing. But other than that I'll go there first every time
-
June 2023 by Nonny J.
Went it to sell an item and they offer you little to nothing for your products. I wouldn't recommend this place at all.
-
June 2023 by kelcee lari
Extremely rude front desk staff. Just find another shop close by. You’re more likely to find what you need and less likely to be treated like dirt.
-
February 2023 by David Dolan
I would leave negative stars if I could. Staff has no knowledge at all. They will ask for a receipt if you try to pawn something which doesn't make any sense at all
-
February 2023 by Constantine H
Why 1* ? I've been going to this pawn shop for decades off & on. And I have to say the staff they have now are the worst & most crooked ever. Racist also. Well the most of the Spanish employees anyway. They give their own the best possible deals & the most money possible for the items they bring in. I've seen them let Spanish guys bring in brand new tools without a receipt & accept them & give them EXACTLY what they're asking for. The day I bring mine in, used but basically new, just had a DeWalt Drill set w/ oscillating tool still in the box, a 3 piece set but since I kept one in the box because I hadn't used it yet & kept all of my manuals in the tool set bag, they basically accused me of stealing them. The other tools had marks from use clearly visible but the set was clean because I'm OCD & clean my tools. Obviously, a Black Man can't have these tools & would apparently be stupid enough to ask for a loan for stolen items, instead of getting more money for selling them outright. It's a shame the owner doesn't see how bad these employees are hurting his business. The worst part is I have other items already there that I've received a loan for, so I'm obviously a frequent customer for a long time ever since Bulma used to run the place. But now I'll be getting my items back & taking my business elsewhere & will refer everyone else to as well. It's always the same 2 problem employees & sadly I think the Spanish guy with glasses is a manager & is the worst one there. Him & the Spanish girls, all except for 1 Spanish lady who's a little older & the white girl who works there. The rest need to be fired. ? ? ?
-
February 2023 by Consuella Wiggins
0 stars if I could , and I am trying to pawn I just called for inquiries I didn’t even get to come in, I asked about on what they accepted and the guy was so rude for absolutely no reason , idk if there is a communication barrier issue but he’s mean . My friend warned me not to go with the same complaint and she was a purchaser and they sold her broken items ! Next time I will definitely listen to her
-
December 2022 by Eric Shires
Going with 1 star, because 0 isnt an option. First time ever visiting the store today, and definitely would never go back. While the young lady tried to help, the older gentlemen was horrible. I found a tool I was interested in. On the sticker, it said cordBut they could not tell me if it even work. All theys and charger included, thiBut they could not tell me if it even work. Alls is important as it's a rechargeable tool and the charger is $70 online. He told me, sometimes we dont keep the wires. Really??? On a rechargeable tool, that someone hand wrote that they're included and you didnt keep it?? But at least they also do not test anything when they buy it. I was also interested inA audio receiver,
-
October 2022 by Edgard BM (zel*13)
Terrible customer service,If you want to experience the worst customer service ever, please visit to this pawn shop - not even main office cares about your experience and if you’re lucky they will call you as$h… yup just like that, never pawned anything but you can get some good stuff from places like this so I only get here to buy, but is clear that the quality of their recruitment process is 0 probably -10 in a scale of 1-10Make sure you pay for extra warranty if unsure of what you’re buying, seller did not offer me that never expecting to make a final sale (I assumed because he is more interested in his commission than customers satisfaction)In the end this is my experience and the lesson I learned is “stay away from pawn shops”
-
October 2022 by Jonathan Neighbors
Bought a pressure washer Saturday and was assured it worked. Went to use it the next day and it didn’t. Because of my schedule I didn’t make it back to the store until Wednesday and told we can give you half of it back.
-
September 2022 by Mazin Abdelmoniem
They don’t answer the phone
-
September 2022 by Jorge Li
Lo major
