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December 2023 by Lisa Weinberger
What a complete disaster. We signed up for accounts a month ago and for two weeks I have not been able to use the pay bill option and no one has gotten in touch with us that there was an issue. I found out after our bills weren't paid because they stopped all the payments. Now for two weeks I've tried to get an answer and get this resolved and the answer I am receiving is it's the vendor's fault. I don't care who's fault it is, I need access to pay our bills through this bank. We'll be changing banks shortly because the experience has not been a good one.
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October 2023 by Kitty Morgan
Friendly and knowledgeable personnel. Very helpful. I had car my financed through them. Sherry Sekyere helped me with all my paperwork. She answered all my questions and made sure I undersood. Told me about options.It was a pleasant experience.
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September 2023 by Ana Morris
The branch I favor is the Germantown branch, Lisa and team are always friendly, helpful and very efficient! Great consistent service ?? thank you
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June 2023 by vistaredgt
Amazing staff. I've always had a wonderful experience with this bank.
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March 2023 by John Garcia
I stopped by at the Germantown branch on 2-11-23 and was assisted by Nitaya. She’s always so cheerful and attentive and this time she caught a payment that hadn’t been made on a loan because it wasn’t set-up for auto pay when I signed up for it.I wasn’t there for that but I was so grateful that she would take the time to make sure my business with the bank was in good order.I like her and I hope her manager recognizes what a wonderful team member she is to ESFCU!Thanks Nitaya!
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March 2023 by Bernice Talley
Lisa have a wonderful person in helping me with everything. I get in and out fast with some small talk.
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November 2022 by Fastidious Lady
There were 5 employees in this branch about 10:00 am. I stood at the prescribed waiting area about 8 minutes. Not one employee acknowledged my entrance. They were solely focused on the screen in front of them. When one employee finally completed their screen time, they were efficient and polite. This has been my credit union for almost 40 years. When they had the normal bank style system, there was more privacy. Now, with this open concept, everyone can hear and see your transactions in plain view.
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September 2022 by Kevin King
The Germantown Branch made a difficult transaction period Easy. They took the time to explain things and ensure that I understood.
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July 2022 by Josephine Ofori-Atta
The Germantown Branch employees are knowledgeable , friendly and helpful. I would recommend this branch to family and friends.
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March 2022 by Brenda Pearson
Angel Darkah your act of kindness and service show how big of a heart you have for others. Thanks for being such an amazing person
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February 2022 by Sarah Noland
I had a wonderful experience at ESFCU Germantown. I came to Susan, Branch Manager, several times with questions regarding auto loans and purchasing a vehicle. She expressed immense patience, kind help, and encouraging words each time we sat down together. Even though this was not my regular Credit Union location, I look forward to coming back in the future because of the trusting relationship I built with Susan. Definitely recommend if you are looking for a bank that cares about its members!
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February 2022 by Wendy DeLeon
I can't say enough good things about the Germantown branch. Susan and the team are the best to work with. If it would not have been for Susan, I probably would have changed credit unions. Thank you, Susan and the Germantown branch!!!
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February 2022 by Amy L
Don't come here unless you're prepared to be mislead, and lied to by employees who apparently don't know what they're talking about. I came in to make a representative payee account, and was told they "don't do those anymore." Uhm...what? My family member currently holds the same type of account here, so they CAN make/support them, they just choose not to. They're just lazy, and clearly don't want to help anyone.
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February 2022 by K20UCHIHA
Nitaya made my day by making the whole process flawless and simple. I will definitely recommend ESFCU to friends and family.
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September 2021 by Nicalena Neary
Educational Systems Federal Credit Union is a full service facility. The staff is very knowledgeable and customer service is excellent. Lots of free parking. I highly recommend this business.
