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January 2024 by Christian Leanos
Best dealer ever! Super knowledgeable/efficient and kind. Danny was amazing. Looking forward to getting a second suv there :)
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January 2024 by Alexander Jantsch
Excellent buying experience. Karen was honest, easy to work with, and made us very comfortable getting through the details of the deal
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January 2024 by Carl Ryan Tucker
The fastest and easiest car lease we have ever been through. The staff were thoughtful and cared about our experience. Their service department is friendly and helpful.
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January 2024 by Andrea Wright
Great overall customer service. The service associates did an awesome job on my complementary car wash. I would recommend to friends and family.Ms. Wright
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January 2024 by Jennifer Whipp
What an amazing experience at Criswell. The entire team was helpful and efficient. They helped to select the perfect car for me with a spreadsheet of options based on my personal preferences. Between Danny and Harry and Kristie, the buying experience was flawless. I was appreciative of the dedicated time to ensure that I am aware of all capabilities of the car. And…it is So fun to drive!!!
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January 2024 by T V
I came in for regular maintenance ( oil change and multiple point inspection) and I’m glad I did! They found a nail in one of my tires, which explains why I had to keep adding air into one, but couldn’t patch it due to location of nail. Good thing the tire was covered under the tire manufacture warranty Road hazard. After the work was done, my car was returned clean inside and out! Super thankful for the guys at Criswell Alfa Romeo!
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December 2023 by Jill Kushner
I recently had my car serviced at this dealership, and I was blown away by the level of customer service I received by Harry at Criswell Maserati. He was friendly, knowledgeable, and kept me informed every step of the way. I will definitely be coming back for all of my future car service needs and would recommend this dealership to anyone in the market for a new car
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October 2023 by David Entin
Criswell has consistently done an excellent job servicing my 2019 Alpha Romeo Giulia. I bought the car at this dealership.
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September 2023 by Anthony Brown
For the Maserati brand to be World Class the Service Department at Maserati of Germantown is lacking. No Courtesy Cars. I booked more than 12 days in advance for a courtesy car which they require. I had to wait five hours for my car with no refreshments or even bottled water. They sent me home with a screw in my tire which costed me more money to fix. I think I’ll go back to a Mercedes Benz. There service is First Class
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September 2023 by Danny Iriarte
Thanks to the Erick and the entire team for taking care of my service needs. He was super attentive and responsive when I contacted him. Everything that I needed to have checked was done and completed on time without any issues. Will definitely return for future services. Thanks again Eric.
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August 2023 by Sandra Cole
I appreciate the speedy a reliable service I received from Criswell Maserati. I recently had and issue with my tire pressure only to find out I had a nail in my tire. The service department expeditiously took care of the problem. Once again, I am a happy customer.
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August 2023 by Bobby M
Harry Criswell is the man! Extremely accommodating and really has a true passion for his job and taking care of his customers. Highly recommend servicing your car here. Thank you Harry ill be back for service with you.
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July 2023 by chris montilla
Let me first start of with Mr.Criswell and his team are the most amazing people you can find. I feel bad at points just showing up because I’m having or thinking I’m having problems with my Alfa Romeo. They are the best in Communicating, following up and telling you step by step what’s happening. If you’re like me, that’s eager to know what’s going on with your vehicle. Don’t worry about it they have more than 1 million things going on, but they will be in touch with you as soon as possible. They detailed my vehicle. After going in for service I couldn’t ask for any better service team Anybody who has a Maserati or Alfa Romero should come here. Mr.Criswell gave me brand new 2023 Maserati SUV and I tell you what that was one of the best damn rides I had Take care of them they take care of you. Thank you so much for everything you guys have done.
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July 2023 by JAMES REEVES
Dear Criswell Maserati Management,I am reaching out to provide Criswell Maserati information on Mr. Pai Sripattra and Krystie Zhang's outstanding customer service. I felt it was imperative in sending you the information personally.I wish to acknowledge the professional service provided by Pai, as one excellent employee as a service advisor, he provided the assistance I needed. No one worked as diligently to assure that the service received was done correctly as he did.His professionalism and demeanor were caring, impressive and he did everything to make sure all my questions were addressed. This personal experience of this ONE employee out weighted any customer service I have ever received. This was based on his broad knowledge and so much more. I will rate him over an excellent 10 plus on any survey personally.Krystie made me feel as a customer appreciated and advised me what I can expect from Criswell Maserati with any future transactions. It is impelling to share this experience with you based this outstanding customer service.It's incredibly important to listen to what an individual is saying to you. Listen objectively and ask questions to get to the core of the customer's concerns, so that they can be helped quickly and efficiently. They did their job with the utmost professionalism and customer service. I had to share this with you and please make sure corporate is made aware of my appreciation and my desire to request Pai personally, for future services.The result of Pai's and Krystie work ethic has prompted me to continue to express this to my friends and million of federal employees about your company.Again, thanks, for you put customers FIRST.Respectfully and best regards,James Alton Reeves
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July 2023 by Cheryl Carey
Great experience. Erick explained everything to me that was being done to my vehicle and what still needed to be done. Shuttle service was good because I did some shopping and went to eat lunch while I waited. I received text up dates while I was gone. I have already recommended Criswell and will be returning.
