-
January 2024 by AXIS Cleaning Services
Jason and the staff were extremely helpful in getting the job that I need. The bumper had gotten lose and they fixed it like it’s new. couldn’t been more happier. Highly recommend this auto body shop. There we’re recommend by Geico and I am glad they recommend me to them.
-
January 2024 by Camille Balderson
2nd time customer and won't go anywhere else now. Highly recommend them to anyone! We've had a miserable experience being sent to another collision place by our insurance company. Jon, Jason and ICC are in another league. Great customer service, super responsive, stayed in communication about the progress, completely fair price, honest, turn around time was way less than expected, and quality of work was top notch. Last drop off we did was after business hours, I expected to just use the key drop. A few guys were still around and immediately jumped in to show me where to park and get all my info, so helpful. Don't even bother looking for another shop!
-
January 2024 by Steve Barone - NOAA Affiliate
I thought they did great. Looks fine, customer service lady was super helpful. It's guaranteed for life, what's not to like?
-
November 2023 by Wesley Marshall
Recently had three seperate repairs at ICC Germantown. Two self pay, smaller jobs and a larger insurance job (Nationwide). All three visits were 5 star. I dealt with Jason in the office, as well as Jon (supervisor). Both were professional and easy to get a hold of at all times. I got constant updates during the repair process and they made sure that the repairs were done not only well, but in excellent condition. The truck was clean and out front when it was time to pick up, they also handled all the rental call communications. I was picked up and dropped off by Enterprise. I have used multiple shops in Montgomery County over the last 10 years, this is now the only place I will use. Top of the line service and repairs.
-
October 2023 by Steve Grimes
Received quote for dent on front right front quarter and was told- it would take four days- there would be 9 - 11 mils of paint and clear coat- they would remove the PPF on the hood to color matchNone of those assertions were true. It took them 10 days, nobody had any information when I called for status. There was 5 mils of paint and clear coat on vertical surfaces and they did not color match the hood. Next time I'm going to the Tesla-certified provider in Annapolis
-
September 2023 by Taylor Grantham
They were straightforward to work with. They just had me sign in and drop off my car and had it done within the week.
-
August 2023 by Sharitta Glover
I was recently involved in a hit and run in my new Acura MDX and Geico recommend International Collision Center. The service I received was nothing short of Amazing! The work was completed in the time frame they provided and my car was restored to its original state! I am also pleased with the customer service I receive from Jason! He was very pleasant and made the process very seamless! I really appreciate the great customer experience and I will definitely be recommending this business to my friends and family! I hope to use this company for other services( non-collision services lol) like customizations in the future! Thank you!Services: Painting
-
August 2023 by Cheryl E.
My review is for International Collision Auto Body Repair on Wisteria Dr.in Germantown, Md, This is the best body shop in Montgomery County. We meet with Jon and it took him 5 minutes to identify what was needed to fix our son's car. He was very professional as well as all the staff. The price he quoted was fair and honest for the amount of work that needed to be done. He was precise in regard to the completion time and was able to deliver. I highly recommend this place to anyone looking in the surrounding area. Don't waste your time with any of the others with ICC you will not be disappointed.
-
February 2023 by Jody Brookover
Legitimately excellent service. Frequent updates via text. Finished exactly when they said they would. Washed the car afterwards. Exchange for rental car was entirely seamless. Oh and the repairs are perfect. (Tailgate and bumper replacement).
-
February 2023 by Harris H.
This place is amazing!!! Neighbor hit my car so I took it here. We were very concerned as the paint is a beautiful red and we wanted to make sure it matched. The car is only 2 years old but when a tree landed on a rear panel another body shop didn't do well. When I got the car, it was detailed and it looked brand new. I couldn't get over how good it looked. I have shown some friends, one who used to paint, and they all were amazed how great it looked. Very solid job and no cutting corners. Hopefully we don't need a body shop moving forward, but if we do we will take it here. Car was done in the time frame they told me and everyone is very friendly.
-
February 2023 by Judy F.
This is what I wrote to ICC In January (except left rear, not right rear):I'll begin by listing my recent business transactions: 1/23/20 $1490.20 1/27/21 1024.76 5/4/22 654.11 11/3/22 1957.00 12/23/22 1979.90 Total 7105.00I hope this verifies my customer loyalty.Now for my reason for writing. I was dismayed by the sight of my left rear corner. ( attached photo.) It looks like it was just hit with multiple scratches. There was some discussion of letting something go but I returned to emphasize what I wanted. I certainly did not pay $1979.90 to have three good-looking corners and one messed up one.Can some repair be done at no cost to me?I am disappointed that there has been no response in 3 weeks.
-
January 2023 by Lindsey Vernon
This was my first ever experience with a collision and Jason and his team made it super easy. They provided updates throughout the process and answered any questions I had. Literally pain-free! I would definitely recommend them!Services: Painting
-
December 2022 by Lindsey Parra
This was my first ever experience with a collision and Jason and his team made it super easy. They provided updates throughout the process and answered any questions I had. Literally pain-free! I would definitely recommend them!Services: General repairs & maintenance
-
November 2022 by X_Saleen- S351R_X
[Worse paint repair work] Don't be fooled by the customer reviews with service. While that may exist to an extent it does not justify what you are actually there to do business for. I brought my car in for a scratch repair on my hood for a black Audi. I got the car back in far worse condition from the paint repair due to the bad skill level paint job. The hood had grainy orange peel spotty all over the hood of the car and in the sunlight there were paint pits throughout the hood. They tried to cover it up by buffing the paint with some type of wax or sealant but not only did the buffing make the paint pits stand out more their buffer was kept in certain spots too long which created deep blemishes and swirl marks which were embedded due to the high heat of the buffer pads. A regular inexperienced person may not notice these simple things but if you own a luxury vehicle this is not the place to go for paint work. It's meant to be a quick service to get your car in and out without the attention to detail required to do a satisfactory job. It's all business and no quality of work should be expected. The owner did come back to apologize and admitted they had not done the work properly and did not explain their paint options but even though they did admit fault they didn't want to repair the mistakes they admitted to and said i would have to pay an additional amount to repair the work? That in itself says and supports their level of service and work and that they do not care as long as they get their money your experience does not matter nor does the quality of work being delivered. Coincidentally, Audi of Rockville is stepping in to correct this significant issue with their own body shop for free and it wasn't their problem. They just felt it was unjustified to make me pay for additional work when this shop admitted fault. I strongly recommend taking your body work or at least paint work to another shop that has experience in meeting factory level quality work that is a clear mirror like finish because this body shop does not know how to layer paint properly causing the issues I mentioned above. Not only did they know they did a horrible job they tried to cover it up with buffing and waxing and admitted it was their fault and still want me to pay? Not a good business practice to exemplify or create for a customer because it demonstrates the actual perception of reality of how business is conducted here. The people were nice, Jason was amicable, friendly and a good person to speak with on the issue but the customer service is what is keeping me away.Service: Painting
-
November 2022 by Kevin M
Great experience with International Collision. Took my mirror off my new car while backing out of a tight space. Convenient, fair price, great communication, excellent work. Loved the fact that they cleaned the car inside and out when they were done for that extra touch. I will definitely use them again but I am hoping it is not for a while ;-)
