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“The customer service I received was really wonderful. Titi was so friendly, I was shipping a gift and she easily selected the correct size box and patiently helped with a complicated address. I truly will return back to the this particular UPS even though it’s not my local one because of how helpful and cheery Titi and her coworkers were.”
“The employee who helped me inside the UPS Edgewater, MD location did a great job in assisting me with sending a package when I was lost in the process. My thanks to the cashier!”
“Walked in was greeted with a smile and friendly welcome. Shipping process was explained to my understanding. I was able to do everything needed one trip with no complaints”
“The staff at this store ROCK! They answered their phone (a real person!!), answered my questions, and assured me they could do my rush job. They completed that rush job in under 2 hrs - printed and spiral-bound docs looked great. Well done, team! keep up the good work.”
“I went to UPS for fingerprinting. The store was very busy and Pierre took care of me with professionalism and kindness. He made my experience a wonderful one! I’ll come back to this UPS store for all my fingerprinting and shipping needs!”
“My husband ordered a pair of swimming trunks off Amazon and they didn’t fit correctly. I set up a return with Amazon and went to UPS to drop it off. I didn’t realize that Amazon had changed their rules and I now needed a bag or box to put it in. It was definitely my fault for not paying attention, but the UPS store was kind enough to offer a bag for me to us. I know that they didn’t have to do that. They have signs up everywhere, but I really appreciate the guy helping me out. I’ll definitely use this store again because I received excellent customer service.”
“Wonderful experience here! We shipped three large pieces of artwork from MD to California, and Ryan helped us from start to finish, including helping pack the pieces super securely. They arrived in perfect shape, and the cost was very reasonable.”
“I brought in a large poorly wrapped package to mail. Mr. Singh of the Forest Dr., Annapolis store's assistance and advice was kind, efficient and professional. He cut away cleanly extra pieces of my box so that it would now fit into one of UPS's standard boxes. He added bubbles for security and I was so pleased with the result. Thank you to Mr. Singh and the store manager for always kindly providing the services I require.”
“I love this place. Been a personal customer for several years. They are very great at what all they do. They offer many services. And Matt I swear could own the place. Trust Matt with my life. And the actual owner Eric has also been exceptionally great. Could never say enough great things about this place and all the wonderful employees. Highly recommend”
“The store is clean and tidy, but Erica the representative on duty was above and beyond, she helped walk me through a couple returns and her customer service was top notch.”
“Lately, the customer service has been excellent. I believe the store is now under new management, mostly comprised of young, efficient individuals who know what they're doing. Previously, there were different, older staff members who were slow, resulting in long lines of waiting customers. Despite this location being convenient for me on my way home, I often had to drop off packages without receiving a receipt due to the long lines. However, recently, upon entering the store, I am greeted by one of the staff, and despite there being customers, the lines move very quickly. This allows me to always get my drop-off receipt now. Shiv and Preet are two employees who usually assist me when I'm there, but in general, all the employees are very helpful. They promptly attend to customers and are both friendly and professional at the same time.”
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“GREAT customer service, the two young women (Alicia and Alana I think we're their names) there were very courteous and ensure my package found its way the fastest way possible. They had a long line when I walked in and cleared it out very quickly.”