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March 2024 by K Smith
Must wait till 10 am to open, hate coming to the financial centers. I owne a business so I like to get my day started early!
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December 2023 by mayara leite
Horrible customer service from the teller office. I came to close my account and the relationship banker was upset because I didn’t call and decided to wait She did not want to help but will still give one star to Salif the only person who is professional here.
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August 2023 by Adrienne Benedetto
You call to talk to someone and they never answer the phone
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December 2022 by Oscar Gutierrez
The worst bank I know in the United States is Bank of America... but today I am not going to rate the bank, but rather a person who works at that bank, Aygul Nurtdinova, who is definitely an excellent employee, educated , kind, cooperative, the times I had to go to this bank, she makes the difference. I have been a customer for 15 years, and I am bored with the lousy treatment that the bank has given me, but today I must say thank you, Aygul, the 5 stars are for you.
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September 2022 by Derek DePaolis
Horrible. The tellers are super nice but there is not enough of them. There are two personal bankers standing around and 10 customers waiting in line. That’s just bad customer service.
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August 2022 by Michael D.
Christopher Phillips,the manager in charge of small businesses deserves recognition.I walked in the bank on for an online appointment I booked.He was right at the door to welcome me. He ushered me into his office and asked if I needed water or anything.We went straight to business and he was superbly friendly,helpful and very professional.I highly recommend him.Thanks again Mr.Christopher A Phillips,you made my day.Michael DaCostaCEO/Founder DaCostas Consulting LlcDCL Washington DC,Greater Baltimore Region
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January 2022 by Carolyn K Davis
Easy to enter and leave. Only had one ATM at the drive thru.
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September 2021 by kyle gage
Patronizing and rude staff, least helpful branch I've had the misfortune of doing business with.
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April 2021 by Carolyn Davis
Easy to enter and leave. Only had one ATM at the drive thru.
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February 2020 by michele scates
I came in to get a cashiers check walked in the building at 1015 and seven minutes later the customer in front of me final got a teller to help him .so for seven minutes we waited. So teller service was extremely slow. The teller was rude.
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February 2020 by Debbie T.
Very unprofessional. Concerned about how they handled my account. Didn't introduce themselves, even the manager. The employees didn't seem to want to work on my paperwork. Very bad experience.
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December 2019 by Outland Improvement LLC
Very slow took over 1 hour to receive a temporary card
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December 2019 by Dan Hercher
Terrible customer service at the teller window. I only go to this branch a few times a year due to my job, and the tellers are simply nasty. Heaven forbid you are burdened with actually doing your job. I’ll never let BoA handle my personal finances.
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December 2019 by Brian S.
Worst Service. Four employees working - but only one can help with transactions. Surely don't care about customer service.
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August 2019 by Diesel Ripley
Always an issue at this particular branch. Staff is rude, I actually think they are the rudest people I have ever met. I avoid going INTO this location because it has always been just a disaster and I always walk feeling like how the heck do these people still have a job. The hours stink at this branch and thank God they finally upgraded the drive thru ATM. This place is almost useless cause of the staff
