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July 2024 by Jeannie Keras
Amazing service...amazing techs. Josh Buckland always gives me the best advice and guidance. The team works together and truly cares about every client.
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July 2024 by Maggie Lu
Every bad review that you see about this place has to be true.I had a awful experience there today.And I would not recommend anyone to take their car there.For this to be aaa facility its A joke. VERY UNPROFESSIONAL ppl who work here. No communication! I had a bad feeling when i dropped off my car this morning that it wasnt gonna go well & i was RIGHT. WHY EVEN HAVE PPL SCHEDULE A APPOINTMENT IF 3 HOURS LATER YOU STILL HAVEN'T DO N O T H I N G! & Sarah is a hot LYING MESS. I need to report this place to corporate if my car did need fixing i refuse to have it done here! Such a shame & in crofton to?! Nah these workers & raggedy & ghetto! ZERO STARS HEY SARAH YOU RUINED MY DAY! ~ MRS.BURLEY!
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July 2024 by Survive & Thrive
Had a flat tire on my Chevy Silverado. Sarah was so helpful and nice and told me bring the wheel and tire down to have a technician take alook. Turned out it was a bad valve stem leaking air. It was replaced in less than 30 minutes. Big time help! Such a convenience this place is located close to my house. I will be going back to get the other valve stems replaced and for other vehicle needs. Thanks again SARAH.
Izzy from gambrills
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June 2024 by Jj
I just moved here from cali
came to this office to get my vehicle licensed and tagged.
They said “might as well transfer your membership too!”
But instead they made me a new membership and now I’m being charged from cali and Maryland.
On the phone with customer support trying to get it fixed.
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June 2024 by Sarah Anderson
Incredible service, fantastic people!
I came in for an oil change and the person behind the counter (also Sarah) was so friendly and helpful, I instantly knew I was in good hands.
The facility is wheelchair accessible (including the bathroom) and easy to navigate around. There is a little wait room with a keurig.
I was so impressed that I’m planning to go back to get my tag and title transferred.
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June 2024 by Jonathan Porter
Poor costumer service. Poor support.
Vehicle failed inspection due to tire tread being 2/32". MD permits 2/32 as minimum. They wanted to sell tires $1,400 for a set of 4. No thanks. They would not make appointment for re-inspection. They told us to, "just drop by". Got tires elsewhere and dropped by, but they could not see us. Returned a few days later. 2.5 hours for re-inspection (checking tread depth on brand new tires). Charged 1/2 price of inspection for re-inspection. $270 for vehicle inspection. Plus we had to buy a set of tires 6 months sooner then we wanted/needed. I will never go back. Feels like a racket.
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May 2024 by Sasha B.
There's a white lady with glasses that sits on the right I can't remember her name but every time I've come in for car work I notice how she eyes and mean mugs her co workers of color but than when she talks to her co workers of her color or to other white co workers she's very nice and studious. I can't come for services at a place that doesn't hail people of all nationalities
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April 2024 by LaVerne K.
I had a great experience this week at this location. Tony, Andrew, and Sarah provide top-notch, professional service.
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April 2024 by Valeria Williams
DO NO let this shop repair your vehicle. They can't even keep managers much less fix anything. I've spent more than 4K from 22-23 and most of the time and money went into fixing the same thing without my knowledge. In fact, they claimed to repair something twice that was never repaired and told me the part I had previously paid for had been sitting in their shop for months. The third time, they claimed it was something else. I'm still having the same issues and don't have the money for someone else to fix at this time.
I've contacted customer service and I'm awaiting a call back. I've also emailed the same place the manager has told everyone else with a 1 star rating to email. We need to band together and contact MD state officials or our state representative. This location should be shut down.
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February 2024 by Devyn Wilkins
The manager at this location went above and beyond to help me figure out a solution for my car. I have been a member for years and have been to different locations but this was by far the best experience I have had with AAA. The manager Danielle definitely is an expertise in her field and provided phenomenal customer service. The environment is very calm and everyone is friendly.
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December 2023 by Chantel Johnson
First of all let me say that both Andrew and Marley by far are the best!!! I received amazing service when I called last minute for an issue with my car. As opposed to turning me away with the holiday hustle and bustle they were both very accommodating and were able to squeeze me in. Thank goodness they did because they helped prevent a potential accident due to the issue with my car. I highly recommend this location and I will be a returning customer.
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December 2023 by LaToya S.
Alas NEW MANAGEMENT!! Listen, I swore OFF this location earlier this year due to horrendous service. I'll spare the details because the story now has changed! ANDREW!! ANDREW!!! He is heaven sent! He literally is doing the Lord's work in the way he treats "your car, as my car" as he says! Trust you are now in good hands at this location. Thank you Andrew and the AAA Crofton/Gambrills crew.
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December 2023 by Jordan Camacho
Absolutely amazing service. The Retail Office Manager was extremely kind and helpful when I was running late to obtain a International Driver’s Permit. She helped me through the whole process and was knowledgeable about all details. Would recommend this location for a great AAA experience!
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November 2023 by Samantha Strader
This place shouldn’t even get 1 star. My boyfriend dropped his truck off this morning at 10 am and returned from work at 4 pm for a simple inspection and his car wasn’t touched or moved. After waiting on hold via phone for 20 minutes to walking in and seeing 4 dudes straight chilling doing nothing to being told his car would be ready at 4 pm. He walks in and is told “sorry your car slipped through the cracks we can get it done in the next 10-15 minutes” AFTER IT BEING THERE ALL DAY?! My bf began to wait the additional 10-15 minutes until he noticed that NONE of the guys took initiative to grab his keys and get started on his vehicle. He proceeded to ask for his keys back and left. Is this gan actual joke? Who is the manager here?
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November 2023 by murungakkai
Warning! Do not get your car serviced here. This place is a complete mess, total disorganization, no customer service, jacked up prices with sketchy auto-mechanics. I ended up spending almost 5k on service here. They kept my car for 2 months, every week I would call (they would never call me for updates) and they would lie to me, telling me my car would be ready in a few days. This went on for over 60 days until I complained to the regional manager. Soon after my car was "repaired" it started leaking oil. I took my car to a different mechanic to get looked at and it turns out many of the installations were faulty or they had used old broken parts to make the repairs. This was after I paid almost 5 thousand dollars for repairs! Honestly this is criminal and this place needs to be investigated. Also they led me on the entire time initially telling me I would only need 1000 dollars worth of repairs, then each time I would call they would say they found some other issue and add on another thousand. If I had known the final price would be 5k initially I would have either sold the car or gotten a second opinion. I feel that I was taken advantage of by this kind of predatory business practice. Also I had another experience here where I took my car in after someone had tried to steal it and they quoted me 4k worth of repairs. I got a second opinion and ended up only paying 1k and not having to replace the expensive part that they had suggested I do. Honestly this place is a total scam and I will never bring my car here ever again. This experience has also deflated my trust in AAA as a whole and I will be canceling my membership with them at the end of this year.
