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November 2023 by Eddie Lise
There is no way you can get in touch with anyone at that store unless you drive there or go through an endless automated phone menu. And god forbid you make the wrong choice and have to start over again. I’m staying with my previous company. This should be a sign I should not switch. Like the saying goes “you get what you pay for”.Reply to your reply:Instead of me dealing with customer service, maybe just post about how you plan to better this situation with employees and the company. I think people have been saying the same thing over and over and there has been little improvement. Be a leader. Not a manager.
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November 2023 by Brian Freeman
Don’t get internet with comcast, or mobile… worst customer service experience ever. They only give you a live agent when you threaten to cancel
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October 2023 by Nicole Truly Yours
Worst customer service. Only 3 people working in the store. Terrible lines, they don’t greet you or ask if you need help. When you finally ask what you should do the men working there are extremely rude and short temper. The customers are looking dazed and confused. Not knowing what to do. This is why i got rid of xfinity years ago. I was there to drop of equipment for my elderly mother.
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September 2023 by Corinne Kuypers-Denlinger
absolutely the worst customer service ever!! cannot reach a human being. robotic nasty voice response system that offers no actual help. Really comcast, how do you stay in business
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May 2023 by Erik Utter
Walk into the store and no one is managing the front. Two reps at the registers in the middle of store, no semblance of a line. Second rep walks away. When he comes back I ask him how I'm supposed to be helped, he tells me to ask the other rep. I walked out. Xfinity is hands down one the worst companies to deal with.
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April 2023 by Biruk Mikru
It took literally 1.5 minutes to get in, solve my problem, and get out. It was the most painless experience I've had at a retail store...ever. Now to preface, I went there to replace my xfinity flex box because it was not working. As I said, it took 1.5 minutes to get a new equipment. Not only that, the person behind the counter was direct and professional and made the transaction quick and most impressive. Totally recommend him. Now there are come caveat to this experience.Recommendation:1. Make a reservation using your xfinity account (must)2. Pick the earliest time slot3. Go on a weekday (preferably Mon-Thur)4. Be preparedI went on a Monday with an appointment for 10:30 am and I was ready to spend half of my day but that was opposite.If you're prepared, your experience will be positive.
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April 2023 by Samantha Hill
This store added an unwanted device to my mobile account and I have been overcharged for 10 months. Now I'm just trying to get my money back and they're making it impossible. But I see them running promotions for new customers to get a phone and a $500 gift card as a bonus..smfh this place is trash!
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April 2023 by Chase McNeely Jr
I was returning old equipment, they were friendly and fast. I was third in line and was in and out fast.
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March 2023 by Paddy W
Right after, I walked out of the store I was going to give them a 5 Star rating, thinking to myself why all the bad reviews. I was in and out with a new 'activated' cable box that they just replaced with an old one ...nice!But when I took it home and connected it, I kept getting the blue screen of “… Please wait… “Or something to that effect. After multiple reboots and rechecking all connections still no luck.Okay so that was the catch!The next day I spent almost the whole afternoon on chat support line (cause forget about finding someone to talk to) to troubleshoot and it turns out the guys at store had screwed up the account during activation.So, once again I realized why everyone complains about Xfinity service.
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February 2023 by Kailen HickmanT
Twice in a row I would call up a head of time (right before I go not a week in advance or some smiz) and they would say that they would have the phone there on location. But when you get there at the store they would have a display model but not the phone for grabs. It has always been “we don’t have it in stock but we can have it shipped out to you with in a week”As for prices they are fine if you are already with them examplePhone + pay by the gig planWith out getting internet with them 98$With their internet plan 39$The online apps and chat support are lack luster for the most part because of the fact that none of the branches have communication almost each other besides account information. Which mean that you are unable to confirm a stores inventory or pay bills simultaneously for mobile and internet you would have to go one after the other waiting for you to get a hold of both costumer support. Most of the “help” on the app wants you to go to there website and same for the phone calls. Which defeats the purpose if you don’t have access to set internet.So in all I am with Xfinity / comcast out of convenience
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February 2023 by Silvana Corrales
Do yourself a favor and ask for Jose! He’s super helpful and patient. He will try his very best to provide great customer service always. Five stars!!!!
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February 2023 by Mary Robinson
I made an appointment, arrived early and they helped me immediately. They helped me change my cable/internet services. Friendly and fast!
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January 2023 by Leif Davenport
We had a very positive experience with Chris to upgrade our mobile and home internet package. He was always available to answer our account questions. Thanks !
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November 2022 by Kaliyamoorthy Arunachalam
Worst customer service I've EVER dealt with! Completely incompetent people working the phones CLUELESS NEVER AGAIN!!!!!If you are okay to spend entire day theses people are super good, no one knows what is going on after keeping you 2 hrs, worst customer service
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November 2022 by Rolando B.
If I could give them a negative number I would, went to the store and 6 people were in line and not getting any help, I tapped on the wall to get someone to come out and help, they all ran out, but with attitude, saying that they were just about to come out to help, all 3 guys,I suggest better training,not all employees should be on break at the same time!
