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November 2024 by pradeep raj thapaliya
Bad customer service. Worst place!
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November 2024 by speedd13
They didn't apply the promotions that we agreed on and a phone got lost for over a month in the trade in process.
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November 2024 by vivian woods
I went in today for a remote replacement and was given a remote that not only doesn’t pair with my tv but didn’t even light up, my account was pulled up so I assumed the man helping me would’ve given me the correct remote, this is the second location that pissed me off… I’ve already cancelled my secretive
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October 2024 by N T
I would have given zero star, if I was given the option. The agents at this branch do not have the basic understanding and/or training about customer care or Xfinity products. Lately, I went to pick up a router and I was given one with only BNC cable, while this type of connecting cable is outdated and the shop assistant arbitrarily did not include the essential RJ45 connecting cable in the package. So the modem can't be connected and doesn't work!
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October 2024 by Patricia ch
Jose very professional attention
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October 2024 by N• 17
Five stars only for one of the employees. Only one person doing most of the stuff the rest will spend two hours on one customer
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October 2024 by qi xi
Why is there no 0 points for such a garbage place? After waiting for more than two hours, the clerk wandered around playing and making phone calls, and a bunch of people were waiting here. ….
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October 2024 by Mary
I was there too days ago to pick up an order and a gentleman name Prince that works there. He acted just like a prince. Very professional and good mannered. He With thanked me for being with the company for five years and explained about the rewards I had a really good experience. Store looks top-notch colorful and clean. I really enjoyed my visit. Thank you Xfinity Comcast for your services.
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October 2024 by thomas loor
I paid the phone insurance for 2 and a half years when I wanted to use it because a camera lens was damaged, I tried to go to Apple and they told me that it didn't work with them, I contacted the insurance number which is a scam, no. They give you a new cell phone, the insurance is useless, really don't be fooled, I feel scammed, I will definitely look for another company.
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July 2024 by Alix Tiako
Eugene was very helpful and informative. The staff around the store were also very friendly and efficient.
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July 2024 by Leonel Antonio Suriano Giron
They don't have much attention in Spanish, they should have more staff who speak Spanish because there are more of us Hispanic and Latin clients.
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July 2024 by Gary C
Totally misled me and screwed me over. I went into the store to get a basic mobile phone for my 97 1/2 yr old Grandmother. I had purchased a new phone on line to try to save a few bucks and went in to have it activated. I told the sales tech that I wanted a no contract, basic plan lowest gig package as the phone is just for her safety. Well SIR, send your phone back and save the money. I have a free promotional phone for just 29 bucks a month, no extras no contract. Well they don't give you any paperwork anymore, they just swipe their tablets, give you the talk,and it's over. You'll get all the paperwork in an email. Well it took a few hours but I got the pdf. It was a financed contract for two years, an upgraded phone not the promotional "free" phone,and the maximum unlimited everything plan.
Thanks Xfinity, my mobile experience was just as poor as my home equipment experiences. I sent my pre-ordered phone back when I left yesterday, so today I went in, paid off the phone, downgraded to what I asked for in the first place and will take the phone to my mobile carrier, who happens to be out of State, as I'm only staying here for work and make sure I stop giving Xfinity anymore money. Thankfully my work assignment will be over this year and I can get rid of all my stuff that costs almost double of my home state account. Beware!
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July 2024 by Макс Бакс
Great service!
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June 2024 by cynthia
I almost died today from one of their truck the guys was trying to cause an accident speeding going like 80 miles in a 40 miles.
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May 2024 by Tonya Jarman
Worst customer service ever! A lot of customers waiting and 3 people working. Well 4 but one guy just stands and signs you in. We've been here for 40 min so far and still haven't been called for to address what we came here for. I brought my mother in for some assistance with her Xfinity Mobile account.I told her she needs to go with Verizon. Customer service is A LOT better. I would never have Xfinity for cell service. Do better Xfinity!!Decided to edit this post... We walked in the store at 5:25 pm and we finally left the store at 7:56. They lied and said they go by first come first serve when you get there and give them your name. Total lie! A large amount of customers came in after us and they would help them. They used excuses that what we needed done takes longer. What the other customers needed was easier. Does that mean I want to sit there for almost 3 hrs!? It was a complete nightmare and I truly feel it was done on purpose because we were returning a phone 9 days after purchase. Which is before the 14 days you have. Another customer that came in and sat down ended up just as irritated as we were. She said they always cut her service off when she did in fact pay her bill. All I can say is look at the rating of this company.. it's currently a 2.8 stars out of 5 and I know exactly why. My advice stay away from dealing with this company.
