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February 2024 by Cheryl E.
Need to put staff in check! I went early morning to attempt to get better service but the cashier found it was more important to continue talk and entertain with his coworker rather than to give me any attention or a greeting. I had a hard time trying to locate one of the main ingredients I went there for and two people told me it was not there department. Sadly, one could not speak any English. I will have to find somewhere else to trade my dimes.
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February 2024 by Tonya Nelson
Great food and wonderful environment.
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January 2024 by Matthew Mills
Melissa Niane the store manager is a disgusting, RACIST, lard of a human being. Have been shopping here for 20 years, never had any issue returning items or with any of the employees. Everybody is ALWAYS kind and accommodating. This behemoth of a person however, spoke with the upmost disrespect to my family AND the original employee helping as we attempted to return an item with no receipt, purchased here with a sticker that says Whole Foods market KENTLANDS with a DATE on it, purchased one day prior. The reason for the return is because they CONSTANTLY leave out old items on the shelves for sale, this product was packaged 3 days ago still being sold as “fresh”. There are absolutely no clear signs anywhere in the store emphasizing the fact that a receipt is required, and instead of nicely explaining this to a customer who spends 1,000+ a month here, she raised her voice with a NASTY tone. Not sure if she didn’t eat her 8th meal of the day yet but this UNACCEPTABLE behavior. This sad creature has no place working as a “manager” yet alone employed at a company like this. Corporate office and regional managers have been contacted as well. Much love Melissa Niane, we know all about you.
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January 2024 by Ian Kessler
Parking lot is crazy and produce area is a bit tight. This location seemingly is a hub for Amazon returns with a standalone return center at the front of the store. I've run into a fair amount of expired food recently and have found customer service to have declined. Used to feel special as a customer, but service has leveled to the nothing special level.
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January 2024 by kira Toms
Update: it is back to what it was, but selection has reduced since 2020.---Not what it used to be.
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January 2024 by JoAnn Manson
Shopped at deli for first time. Prices were very good for items I needed. I was especially impressed with the man working the counter. He was extremely polite, pleasant, efficient and his demeanor has made me want to return. I haven't been treated so well at a deli counter in Giant or Safeway in years.
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January 2024 by Lawrence Webb
Very nice and friendly staff, especially the cashier's, they make the difference vs other grocery markets. Thank you,Mr. Webster
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January 2024 by Moremi Aj
It appears like everyone loves this location...... It's really nice, so I see why. And the staff is really friendly and helpful. I was actually able to find many affordable options and I was able to find a lot of "hard to find elsewhere" things.... I have no complaints.
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January 2024 by Tom
I just wish they had organized shopping carts better. I hate to walk back and forth just to put away the cart from the parking lot. I was surprised I couldn’t find corn tortillas from what is supposed to be the best grocery giant.
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January 2024 by Chen Andy
Price is too high
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January 2024 by Shawn Smith
Usually we have a good experience with inventories and product selection, however we had a very rough experience tonight: We came in to do our regular grocery shopping. Prior to this visit we have had wonderful and helpful associates answer our questions or help us find a product. Today I simply wanted to ask if by chance the store had more of a particular oatmilk I like since the shelve was empty. I didn't find an associate so I simply walked back where the restrooms are located at this particular store, did not go to the employee only area and saw the store manager (Melissa Niane).I told her I had a question, she barked at me in a loud voice and said she was busy and was calling employees to come to work because they needed to prepare for the snow storm. I then politely asked I was wondering if they had more oatmilk, she then got louder and angrier, replied what is out is what we have in store. At this point I replied by saying there is no need to be rude. She then followed me and said I shouldn't have bothered her. My husband was shocked she was yelling at me from the restroom area. I couldn't believe how rude a store manager replied to a customer who approached her in a respectful manner.I don't understand this type of customer service from a grocery store like Whole Foods. I have never been treated in this manner. The store manager (Melissa Niane) is rude to customers.We found the milk by the way, it was moved from its normal location to a huge end cap in front of the registers, something that the store manager would know off the top of her head.
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January 2024 by Vineet Sharma
Its a good store to get all the grocery needs under one roof
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December 2023 by Ashok Ramakrishna
Too expensive to buy consumable daily groceries, similar food items can be found in other groceries shops with lesser cost. This shop is not good if people living on budget and I feel more research on the food items will save lot of money before buying from this shop
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December 2023 by Teh Gringo
2 times they forgot HALF my delivery. The delivery staff is a joke! This is the most poorly managed wholefoods I've ever seen. They have an issue on EVERY delivery order! They hire strange people who can't tell the difference between spoiled food! THAT IS DANGEROUS GIVING PEOPLE SPOILED FOOD!! We also recently had an incident where WE ALL GOT FOOD POISONING FROM THE SPOILED FOOD THAT WAS DELIVERED!!! EVERY delivery is ALWAYS WRONG. WHATS THE POINT OF PAYING FOR AMAZON PRIME IF YOU CANT GET A SIMPLE DELIVERY CORRECT ONE TIME!!! WHOS DOING THE HIRING HERE!!?? IF ANYONE ELSE IS HAVING ISSUES WITH GAITHERSBURG WHOLEFOODS MESSAGE ME PLEASE!!! CLASSACTION!!!
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November 2023 by Jeff Belmont
This reviews for takeout and catered food. We spent approximately $90 on side dishes for Thanksgiving after a 45 minute wait for the side dishes we realized that there was no instructions on how to heat these for dinner. We were able to look it up online, they were not a hit, and we’re almost inedible, I thought whole foods are supposed to be a little bit better than your other grocery store chains.. note, I do appreciate whole foods and their selection of fresh vegetables and produce.