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March 2023 by Christie S.
This place has seriously declined. It is so sad. This was my most favorite shop - I lived the clothes, the staff - everything. I guess I should thank them because they are now saving me a lot of money. Marisol was the best manager and now.... Yikes! So I bought some items on line because I've learned this store doesn't seem to stock the best - I had to return some items - equipped with item with tags, receipt and mailing slip along with order number, style number etc - well what do you know, the system wasn't working, couldn't locate the item, remember I physically had the item with the tags with the receipt with the mailing insert and access to my account with electronic record of the purchase - 40 minutes later, store staff on phone with customer service - I was told oh there's a glitch, leave the item with us and customer service will email you a receipt. Guess what - they didn't, no refund, no email receipts. I called store, talked to Stacy - she said sorry can't help you. Call customer service - but she couldn't give me a number to customer service - honest to God! Wow! Can you imagine - I was a platinum member - many times over each year. And I loved that staff but they abandoned the place as I now am. I can only guess that the staff are former Verizon customer service reps - that's the attitude they have
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July 2022 by Rosie Johnson
I love this place, but this time they only Haslett clothes for the young people. Nit people my age over 50.
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July 2022 by sharon andru
Service is below . too busy. To assist
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January 2022 by Pooja K.
Marisol is amazing! Very helpful in locating my order in other store! Bridgette is always smiling and helpful as well. Thank you ladies a lot!
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December 2020 by Ibis Potter
Every one so nice, love the clothe.
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June 2020 by Jay T.
As other customers voiced, customer service at the Gaithersburg location is very very bad. I used to shop at WHBM a lot (had Platinum status) but stopped because 1) fashion / quality and 2) rewards system changed since new CEO takeover last year. If you shop at this store as much as I did, then you really rely on good rewards especially since their prices are not low. Whenever I asked what rewards I had available, I was given a bad attitude. I was not greeted when I walked in most of the times, and especially not when I walked out without purchase made. I ended up buying online and made returns at the Gaithersburg location since it’s the closest, and by doing so, I had to tolerate even more negative attitude as it appears the return got applied against their store revenue. Long story short, not a welcoming environment and customers don’t get the respect they deserve. Wouldn’t recommend the Gaithersburg store.
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September 2019 by Zipporah Miller
Love this Gaithersburg location.
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July 2019 by Virginie Tankeu
Never ever will recommend this place I went there and I got charge twice and then they were rude acting like I never got charge twice I show them the stamens and until then they believed the costumer it is very rude costumer service abuse when I called they and start explained to them the situation they keep saying they didn’t do anything and they hand out the phone on and even insulting me I CAN’T believed this place has employees insulting costumers. I do not recommend this place at all
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July 2019 by Procedure 7
Really bad costumer service at this Location I will not recommend to shop here I was trying to return the merchandise next business day especially Bridgette as a Store associate said not. it was a gift to a friend and nobody use it and she persist it was use when the tags were on the cloths.
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July 2019 by Pablo Medina
Worst costumer service specially to Brigitte She is rude and impolite I was shopping there for a gift for my girlfriend and I was ready to pay and she left the register without saying anything and but the time she came back I was already frustrated and desperate to pay she didn’t care and she just said can you pay Please I was like are you serious very frustrated experience with this lady she shouldn’t be working there.
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July 2019 by Naïde Obiang
Great clothing store
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July 2019 by Virginie T.
Never ever will recommend this place I went there and I got charge twice and then they were rude acting like I never got charge twice I show them the stamens and until then they believed the costumer it is very rude costumer service abuse when I called they and start explained to them the situation they keep saying they didn't do anything and they hand out the phone on and even insulting me I CAN'T believed this place has employees insulting costumers. I do not recommend this place at all
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June 2019 by Dr. Lutheria Peters
The two white women tried not to give the discount that is advertised as 40% off my items. Be careful and watch out if you are a person of color. Indian woman was kind and not what these reviews suggest. Only reason I’m giving three stars is because of the deceit of the women who tried to overcharge me.
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March 2019 by Yingwen X.
Bridgette, who claimed to be the store manager at this whbm location in Gaithersburg, is very rude, and terribly unreasonable. I have been shopping here for years as this location is close to my home, and the store staff who I met during my previous visits were good. But because of Bridgette's terrible behavior today I will never shop with them again! I need to return a pair of pants I bought from this store two weeks ago. Back then the store associate brought it to my fitting room when I was trying other tops. After I got home I tried the pants again and it doesn't look as good as in the store's mirror. Today when I return, an associate who worked at the counter accepted it first, but Bridgette came and took over, then she refused to take my return by saying the pants has been worn and the extra stitches that close the front pocket originally were off. I don't know what other customers had tried the pants previously might have tried to put hand in the front pocket and opened those extra stitches. I never notice them when I purchase. I only tried it on once in store and once at home. Now she rejected the return because the pants had been tried on! Isn't it ridiculous? I told her she was not making any sense. But she has been rude and unreasonable the whole time. Such bad experience I had never had in any other store across the country! Definitely I will never shop here again!
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March 2019 by Lutheria Peters
The two white women tried not to give the discount that is advertised as 40% off my items. Be careful and watch out if you are a person of color. Indian woman was kind and not what these reviews suggest. Only reason I'm giving three stars is because of the deceit of the women who tried to overcharge me.
