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August 2024 by Zoiria Khan
It's the worst of any verizon store we've been to. It should be shut down or all staffs changed. No wonder there were just 3 customers where as other places are qued
No one to attend all in the ba k room for ever. There was Mr Ajay was there but most unprofessional person who seemed least interested for any business and just wanted to get rid of people by hardly answering.
People just don't go !!! No wonder it's filled with such negative reviews
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July 2024 by LB LB
I have been a Verizon customer since the beginning of Verizon’s existence. I went there for an upgrade and was harassed and threaded by a young African man and his drunk manager. I have used that store for over 20 some years but these two employees have no place to work or even permitted to be in contact with public! They are dangerous and must go under therapy for behavior modification. Don’t step in that store you won’t be safe
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April 2024 by Irvin Kollie
I really don't know yet cuz I'm still trying to get help with my phone
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February 2024 by Diane L.
I would give this no star if I could. The staff there was rush and I felt like I was being rush. The sales person was like telling that I was taking an awfully long Time to make a decision. No patience at all. VERy RUDE.
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January 2024 by Metaire Jagha
If I could leave 0stars I would, I call asking for help in regards to asking for helping redeeming an Amazon giftcard from acquiring their internet service. Person who answers the phone proceeds to be condescending telling to call customer service, like I am somehow supposed to know that straight away. I’m calling the store because that’s where I acquired the service, so I assume they would be helpful enough to help out. Train your employees on how to talk to people.
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December 2023 by Jose Andara
I went to the Verizon store in Gaithersburg MD today,when I came in the store I could see that all of your sales associates were busy working with other customers so I waited and waited, and I sawed Robert the Manager go to the back office with another sales associate and start arguing , so I went to knock on the door because I had to go back to work,then he came out very upset and told to never again knock on the door in front of other customers, I never go back to that store, again, this Manager should control his temper, and I’m thinking of changing Companies, because terrible service .
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October 2023 by Brian D.
Went in to replace a damaged phone and was given a run around as the contact in store said my son was not an account manager. Checked with my wife who is the account owner and "surprise surpise" he was in fact listed as one of 3 account managers on the account. Now we have been sitting 30 mins for someone to sell my son a new phone...and still waiting. Not impressed.
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August 2023 by Allison K.
Sales rep Kevin is amazing!!! He was kind and patient while we worked through my business account. I've been trying to work through my issues for months and Kevin was able to complete them in 45minutes! Thanks for your help
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July 2023 by Beej S.
After calling Verizon to cancel my fios service they confirmed any location can take the router back. I arrived at this location and they refused to take it back. I called Verizon and they stated they should take it. After having the verizon employee on the phone tell the store employee that they still refused to take the router. Do not come here.
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November 2022 by Christine G.
TOTAL FAIL. Placed order for delivery of router and TV boxes. Made appointment for in-home tech support. 1. Technician failed to show for appointment today. 2. Customer service found no appointment when I called, although I made the appointment with a live tech support person. 3. After multiple calls,spoke with Tyesha. All talk, and no real action. Did not help with today's appointment. Failed to call back at time she said she would call back to see if issue was resolved. Offered a small discount on a $99 tech support appointment. Original appointment made was free of charge. Wasted my time mouthing platitudes. Sent me back to tech support, which did nothing. 4. Called customer support back. Lisa also could not help with appointment, and was unable to provide me with the location of a UPS store for the return of the new equipment after telling me that not all locations will take Verizon equipment boxes. Huh? 5. Received random texts from Verizon all day referencing an upcoming Monday appointment that did not exist, although I repeatedly kept replying that I had not made this appointment. 6. Re-packaged equipment and sent back via nearby UPS, which gladly accepted the package. Yay, UPS! Sent Verizon picture of UPS label to make random texts about non-existent appointment stop. 7. Complete WASTE OF EIGHT HOURS dealing with this. Reallly no point in contacting Verizon, waiting half an hour or making any appointments. 8. BASICALLY--MY TAKE AWAY IS USE ANY OTHER COMPANY EXCEPT VERIZON!!! There is no real way to reach them on the phone. They will not help. They only want your money, and the service is truly inferior.
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October 2022 by Steve D.
40 minutes after opening time and they were still not open. Someone was in the back of the store. They did not respond to a knock on the door. Many people came and left. I went to the Germantown store, where at least one of the other people who is trying to get into the Gaithersburg store, also showed up. How rude can you possibly be?
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April 2022 by Eric B.
Ready process to order 3 new cable boxes online for the theater. Difficulty was finding the store to pick them up. The Gaithersburg store moved and is being remodeled.
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November 2021 by Robert B.
I recently had to buy a new phone, as my existing phone no longer supported my hearing aids. I explained all this to the salesperson. She insisted that a motorola phone was what I needed. Also, that once I opened the box for the phone, there was a $50 dollar charge to re stock. I did open the box, I made it clear, I wasn't leaving until all the info etc from my old ph had been installed on my new phone- and that I was headed out of town for business the next day. Also, I tried to pair my hearing aids to the new phone, in the presence of the salesperson, and they would not work, The salesperson knew that the new phone was not compatible , before I left the store . The store manager made an issue out of my wanting to buy a less expensive case from ( best buy etc..) this after I told him of my specific needs, he never asked if I was getting the phone I needed, just kept on about my wanting to save money. That eve, I confirmed that my new ph. would not work with my hearing aids, and tried to call the store( during normal hours) and there was no answer- just a voice menu that kept connecting me to the store, but no one answered. The following week, was able get assistance from the Verizon Corp office, over the phone, the agent told me that the salesperson, should not have let me leave the store, knowing that the ph did not work with my hearing aids, also they waived the $50 return fee, send me a shipping label to return the new phone and expedited a new samsung phone which does work with my hearing aids, I will never shop at this Verizon store again, if you go there- make sure you get what you need,
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August 2021 by Asha S.
Visited this Store today and was extremely happy with their service. James helped me setup my mom's phone so quickly. Thank you James!
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July 2021 by Kathi K.
Ruben helped me with a new phone and switching my old phone to my husband's number. Very helpful and informative and showed me how to save money by combining services and paying on line. This was during COVID and all precautions were taken. Just went back to get a new line and phone and was helped by another helpful gentleman - so sorry, i forgot you name....
