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December 2023 by Michael McKenzie
Great service. We had a GoPro that isn’t on their fix list, but they were still able to help us out. Got it done quickly as well.
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December 2023 by Dave Cook
They did an absolutely fantastic job fixing my phone, and went above and beyond to take care of me. Would highly recommend.
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December 2023 by Jeff Lebowitz
Jarod was terrific tech. Courteous. Accurate. Fixed phone on time, at stated price. Would return as long as Jarod is there.Why not five stars? Tiny store front was crowded (4 customers) and gave no room to discuss transaction with tech.
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November 2023 by Tapan Joshi
I went to the store without expecting MFR warranty would cover the screen damage. Chris told me about it and fixed the phone at no cost to me and returned it in 15 minutes when I was expecting at least 24 hour turnaround time. After Covid pandemic, customer service has become as unrealistic as unicorn until you come across individuals like Chris that shows it takes no effort to provide quality service. Thank you.
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November 2023 by Kathleen Lantry
I brought in my device for a screen repair. The parts department sent the ordered part to the wrong store. Took a month to complete the repair. Was supposed to be no more than 15 days. That said, the repair seems to be well done.
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November 2023 by Ricardo Argueta
Hello, I recently had my phone fixed here. I've used the Ubreakifix store at other locations. To be clear, the one in Springfield when I used to live in VA. Unfortunately, I will look for another store and not come back. The staff was really unpleasant. If they looked like they didn't want to be there then why did l? I'm not asking for much but a simple acknowledgement would've been nice. I Hope this store speaks with their team about customer service as they fail short.
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November 2023 by Amanda Levin
Marquee and the team at U Break It on Quince Orchard were wonderful to work with. My computer broke and needed a new screen. Despite telling me the diagnostic testing and then parts shipment would take up to a week, one day after air dropped it off, I was notified it was ready to be picked up. Stellar service!
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October 2023 by d Robe
I have had an issue with my phone charging port for approximately six months went to T-Mobile and they couldn’t figure it out. Today at T-Mobile again I went to see if my issue could be resolved, and an associate told me to try uBreakiFix. So I did. The agent looked at my phone and was able to rectify the issue in under 30 seconds. This showed me that It’s knowing what to do that makes a person an expert. if you ever have an issue with your phones take your devices do UBreakiFix they know what they doing.D Robe.
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October 2023 by Rebecca Smith
I accidentally deleted files from my phone and needed to have them restored. I walked in the store 10 mins before closing and a gentleman named Jarod assisted me with recovering these items. He was professional and very helpful. Thank you !!! Will recommend!! 5/5 stars ⭐⭐⭐⭐⭐
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September 2023 by Peggy Trudeau
Excellent customer service. This is the second time I have needed your service. Very pleasant/polite gentleman. I would definitely recommend your company……. I already have ?
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September 2023 by Zach W
Brought my iPhone 13 mini in for a simple battery repair. The screen was seriously damaged rendering the phone practically unusable by the time they got done with it. They replaced the phone but it will not come for another day or two. Fortunately, I can live without my phone for a day, but many people cannot. When he told me about the damage they had done, the technician let slip he thought he was working on a 12 mini, which speaks volumes about these peoples' attention to detail.I get it, these are hard devices to repair, but the inability to provide an immediate replacement or even a loner is truly unacceptable. If the car dealership damages your car in repair and needs a week to fix it, they give you a loner for that week. A phone is as important to most people's lives as their car. Don't waste your time with these idiots, go directly to Apple, who will if nothing else, immediately replace the device.
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September 2023 by Fiddly Dee
I brought a pair of Sony headphones in for repair, even though they don't do those types of repairs. But Jared generously took the project on. Voila! 30 minutes later I get a call from Jared to tell me that the repair was done! No other place was willing to try to fix the headphones. 5 stars! Bravo Jared!!
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September 2023 by Briana Iaconetti
The staff was super knowledgeable and friendly. They worked very diligently to restore my daughters broken iPhone. Would definitely use them again and recommend!
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September 2023 by Kevin Mcilvaine
I had multiple issues with my phone , the associate took his time and gave me accurate solution for my phone issues. He was professional and knowledgeable, I strongly suggest this business for phone needs and repairs. I walked out of there with a functioning phone and with future suggestions!!
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August 2023 by Carmen A.
I had a great experience a few minutes ago. In a matter of 4 minutes they fixed my iPhone charging port that was just dirty and the Iphone company said couldn't be fixable. Well problem solved by you guys, thank you so much.