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March 2024 by Jesus R.
Excellent service at this location in Gaithersburg! Dealt mainly with Santiago and Fernando, excellent reps of this establishment. I utilized TW Perry for a deck project, using them for roughly 90% of my materials and they were extremely professional. There were a few snags during the process, but both Santiago and Fernando made them right! It was a lot of materials that were ordered so small hiccups like missing parts (very small ones) and damaged items (most likely in transit) are to be expected. They credited me for the damages and even gave me the missing pieces, without giving me any grief. A++ I highly recommend this location, looking forward to my next project using them and will absolutely be referring people word of mouth style. Thank you Santiago and Fernando, you guys are awesome!
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February 2024 by Kitty R.
Avoid at all costs! Over a year into a simple job botched. Multiple errors, poor craftsmanship, indifferent customer service, ridiculously overpriced. In short, TW Perry does not deliver. We now understand -- it's a shop for fools.
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August 2023 by Robert Z.
I called and left a message about ordering some Simpson Strongtie hurricane ties and never got a call back, voicemail every time. Today I called and the voicemail was full, so I tried text. That was an utter disaster. first they wanted to verify that I meant special order 8/4 instead of the 6/4 I specified. I stated the manufacturer's location and was told TW did not have a location where the manufacturer was and if I needed the product there to call the parent company, who will not sell retail. What wasted hours to get no where would have taken 5 minutes on the phone. If I did not have my own job I could drive to them and discuss in person, but most civilized cultures are capable of using phones. Not TW. I thought Home Depot special orders were a trip, but you can at least call their supply chain headquarters in Atlanta and they can take care of most items for any brand they sell in about 10 minutes, this was way worse. To the point I would not hire a contractor that uses this company, because doubtful they could finish a job on time or to spec if they had these issues.
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May 2023 by Papa Charlie
They are horrible. If zero stars were possible, they have earn it. Customer service is nonexistent. No one ever answers the phone, ever. When they do, staff is uneducated.
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March 2023 by Kyle T.
Quality products. Great service. If your building your house, or just remodeling, I highly recommend the Gaithersburg location
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February 2023 by mahesh nelakudity
Hi TwPerry Management,My name is siva and i ordered couple of time decking, framing and drywall material. Today on Feb 1st 2023, i have ordered drywall material , some lumber material for which i have paid $2,450. The drywall material cost per sheet at your store is $18.65 (after 20% contractor discount) where as the same material with exact sizes and same company made at home depot and lowes is $12.35. Over all i would have saved $475 if i would have went through Home Depot or Lowes versus Tw Perry. I was blindly ordering the material through your warehouse and the sales rep is Kevin. I dont recommend you guys to any one as this is way higher prices than regular stores. I called Kevin and the answer i got back is "Home Depot buy in large quantities and you guys dont do any price match". I spent 24K with you guys in last 4 months.
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January 2023 by wang shao
A bad place for delivery. Forklift driver are very unwelcoming;they act as though they don't like what they're doing. No respect for truck driver.
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September 2022 by Faisal Dasti
I am very pleased with their service and really appreciate the excellent service they provide.
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April 2022 by Romanus Ubamadu
A construction worker's dream. Totally impressed with this store. Has literally everything you need for just about any project. The inventory is quite extensive.
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February 2022 by Montgomery Decks
Working with this company makes our lives so much easier, Greg Shutty will go above and beyond to find all materials that we need, highly recommend it!
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November 2021 by Deck Solid Support
As a Deck Builder I purchase a lot of lumber and decking materials from basically every supplier around the Montgomery County area. Every supplier have their own challenges, but overall TW Perry is always one step ahead. They are not perfect, but certainly the most reliable you can get.
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November 2021 by Fred Donham
There customer service is horrible. If you order from them for a delivery, and the branch that is closest to you job does not have the item, they can't help you. They will NOT deliver it from another branch. Avoid them at all costs.
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October 2021 by Jeff Danna
Hard to find someone to help you especially if picking up lumber. Prices are in the high side but it’s convenient.
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October 2021 by Pasquale FALVO
Great place for building material
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September 2021 by Jaime Aznak
It is near impossible to reach anyone at TW Perry. After days of trying to make an appointment, I was finally able to meet with a representative and make an order for thousands of dollars. Then they sent the wrong order plus damaged goods, refused to deliver to my front porch in the middle of a week of thunderstorms, then the replacements were also wrong. And no one has even tried to correct these problems. One of the worst companies in the area.
