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December 2023 by Joe H.
Went Christmas shopping here today. Bought three large boxes and carried them to my car. The one on top was a mushroom growing kit. I started to smell dead fish and then my arm started getting wet. Through my jacket! The mushroom kit had been filled with water and rotted to hell and I was completely covered. I stink worse than a sewer. I tried just removing my jacket but my white shirt underneath is completely ruined as well. I asked customer service for a new shirt and they looked at me with a blank stare and said nothing. They did say I could rinse my shirt in the bathroom, but it's a white shirt with spf built in and cannot be treated with stain remover. I have a full day ahead of me and now I'll have to go to Nordstrom rack and spend more $$$ because of Home Depot.The icing on the cake was that the customer service guy couldn't figure out how to return it so I got sick of standing there about to throw up from the rotten fish stench so I agreed to take a different one just so I could get out of that hell hole.I feel like they had multiple opportunities to make this right and failed miserably.
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November 2023 by Josephine P.
Don't buy any major appliances from here. Better off paying more and going to Best Buy. They don't allow you to return unless damaged within 48 hours. Even when you call they say they need to schedule an appointment 5 days later to assess the damage then add another pickup appointment another day and can't schedule that until the damage appointment is complete. Offered to send video or anything to help expedite. The people on the phone talk over you. Don't want to help. Sounds like a scam more than a proper business. Btw this is not the store's issue, it's Home Depot service directly.
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November 2023 by Francoa D.
I'd like to provide this feedback for the customer service of Home Depot in Gaithersburg, specifically to Ana who was professionally amazing to help me with tue issue I had. Although I had a temper because of technical issues with my payment, she was patient and trying her best to help me out for over an hour, calling to tech support and main customer service line. One comment for management thou, please consider having online price match in store, I picked up my items in shopping cart in store, went to cashier, and since they don't do price match, I was asked to but it online, and wait for the confirmation and then take out the items that are already in my shopping cart. Just waste of time on customer side.
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March 2023 by L K.
Cashiers at the contractor end==AWESOME. Guy who cut the wood for me==AMAZING. Jackie, the return cashier...she's been a feature here in other complaints. Unbelievably rude and the only thing remarkable about her is that she's still employed by Home Depot.If you enjoy being treated like an idiot, ask for her specifically and I'm sure she'll accommodate.As for me, I'm headed to anywhere but.
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December 2022 by John C.
While visiting my daughter and son-in-laws new home nearby I had some chores to help with. I have been to Lowes and Home Depot all over. I know they are all payed out different so you typically have to ask staff where something is. The employees at the register turned out to be the best to ask. The ones walking around wishing you Happy Holliday do not have a clue where items are. I asked one where a Dawn to dusk light would be. He stoped another who took out his phone and looked up on the app and still could jot find it. I found it myself as I did with the other items on my list. 5 items we could jot find so will buy at another store or Amazon.
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October 2022 by Martir Ramon
They have abrí thing I need to get my project done
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September 2022 by John F.
10/1/22 After The Monument Medical Clinic, I needed to pay a bill. Since I am in Maryland and there is a HomeDepot close by, I decided to check out my stomping ground. This Homedepot is where I worked for a while when vendors were a thing at Homedepot. I thought I saw a familiar face, but the woman isn't Katia...not sure if I spelled her name right. Harry Potter, Snoopy, Rudolph the Red-Nosed Reindeer and The Grinch are all set up for Christmas in October. Most of the Halloween stuff seems to be taken down except for Great Punkin. Seems Halliween at this store was a Summer time thing. The bathrooms look to be updated with new equipment and toiletries as well. The bathrooms...well, men's bathroom doesn't smell like WTF either. The store's employees have asked again and again if I need assistance at various times. A good way to keep people from shoplifting. I needed to pay a bill here and it was a quick and easy process. This Homedepot has an upper level should you need to park your car. From what I saw, the elevators to the upper floor appear to be working unlike The Falls Church Merrifield Store. Things look good here.
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September 2022 by BM29 H.
I thought it was a good store but unfortunately more of the same. Corrupt company,corrupt individuals. Had a weird associate try and come on to me before I let him know I wasn't interested. I expected more from the store manager and he was a big disappointment. I hope Home Depot as a whole improves. Because it's impossible for anyone to last with these many corrupt individuals. Freedom of speech will always be part of the constitution in a democratic country. Anything else is just cowardly tyranny. And I've never been afraid of cowards.
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August 2022 by Denise K.
What the heck ... you can't answer your phone . It's been ringing endlessly for over an hour ... and seriously I can't can't get your sight online to stop charging me $99 for delivering a 30 ln bag of stones even though it says I can pick up curbside .... I give up !!!!!!!!!!! ANSWER YOUR PHONE !!!!!!!
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July 2022 by Olivia O.
I have had the WORST experience purchasing a washer/dryer from this location. They make you keep your entire day 9-5 open for the delivery and only give you the window the day prior. This makes finding a delivery day difficult for anyone who does not work from home. The first time they came to deliver my appliance the team told me I had ordered the "wrong hoses". I needed 8ft instead of 4ft. I have no idea why this wouldn't have been told to me at the time of purchase. Instead of having any extras on hand, they insisted I must find the hoses myself and reschedule the delivery. I did that. The 2nd time they showed up the employee told me my cold water valve was broken and he could not switch it off. Once again, they would not install my appliance. I hired a plumber and spent $200 for them to tell me my valves were just fine. The valve just needed some WD40. At this point I tried to schedule another delivery. I waited all day and nothing showed up. After speaking to someone at the warehouse, I was told that my appliance had to be returned to the manufacturer since it had been at the warehouse for over 30 days. LOL. Absolute ridiculousness. There was zero communication from Home Depot about this. They let me schedule the delivery for an appliance that had already been returned to the manufacturer. I proceeded to go through the process of returning and repurchasing the appliance. Today, I was supposed to get it installed for the 4th time. The team examined my valves and once again is telling me there is an issue with them even though the plumber just checked everything. They refuse to let me turn off the main water line and continue the install even though that would have been a perfectly reasonable solution. I am EXTREMELY disappointed in this company and their lack of communication, poor expertise, and inefficiency. NEVER use Home Depot
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June 2022 by Yong W.
today I have a freezer delivery. The driver called dropped a note to the door saying he arrived at 10:30 am and departures at 10:45 am I found the note at 10:38 am. Essentially he has just called me at 10:30 am and left immediately before I can find him. disappointed!!
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June 2022 by Stephen S.
I needed a standard threaded rod for assembly and the employee said that Home Depot didn't carry the part. It took the well trained and helpful employee at Strosnider's 30 sec to locate the part. It would be nice if Home Depot actually trained their employees properly.
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April 2022 by Amy E.
The employees here are very nice and helpful--but the parking lot is crazy land--due to a limited amount of parking. (There is a parking structure where you can park on the lower level or the upper level.) The store is well-stocked, and it is conveniently located on Shady Grove Road right off of 270. My husband went in search of specific drill bits, cleaning supplies and toilet parts--and he found all of those right away!! He was literally in the store about 10 minutes on a busy Saturday and found all of those items. It's just the parking that is an issue.
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April 2022 by Shelly J.
This Home Depot has the most inconvenient parking lot and some customers who are contractors like to make their own parking rules. Double parking , blocking the entrances and nothing is enforced. However this HD has the coolest employees Very friendly, especially in the paint and garden centers. Whatever your home project invision is, they will help make it happen. I'm no Picasso but in the paint department, they helped me in the right direction. Although they don't that many cashiers they encourage self check outs. I'm not a fan of them because you have to wait on a sales rep if you have problems. Garden center is blah. I don't recommend, go to a real garden center.
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January 2022 by John H.
I was in the hardware aisle trying to find a particular size wood screw,when I was approached by a staffer.she said I had to leave the aisle because they were using a forklift to move things the next aisle over. She said I could wait 10 minutes to half an hour.She saw I was using a cane to walk with and said she would get the hardware dept person to help me. A male staffer came and said I had to leave that aisle immediately in a gruff tone of voice. I said if you don't want me here I'll go to your competition and I left. They should do their housekeeping before or after the store opens.
