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December 2023 by Matthew U.
It took me a minute to remember this Target when I finally got to this review until I looked at the map, and it all came back to me. Since I first marked this one I have visited a few times out of sheer necessity and it was close by. Upon looking at the map, I remember the parking garage the most.What I remember about the parking garage is to not park on the second floor, it is the only floor that doesn't have a direct connection into the store. With it being a two-story Target you would think it would be nice in here, but what you find, at least to me, is confusing. I don't know how many times I had to go up or down before I just decided to aimlessly walk around the store. However, if you become smart to this, pull up the Target app and type in what you are looking for and it will guide you right to it.That happened to me here. I had aimlessly walked about the store looking for an item in departments I thought it should have been and could not find it, I was about to give up and pulled out the app. Interestingly enough the app took me to the shoe department for this item and it did not lie. Took me right to the item.The store has a cart escalator and elevator for your shopping needs. Trust me on this, use the escalators, they are much quicker to use. Selection appears to be good, the few times I have been here, I was able to find what I was looking for and more.However, what seems to be the major downfall here is the checkout area. No matter which floor you are on the lines are always backed up. And with the shortfall of registers being opened a majority of customers funnel into the self checkout line. Each time that I have been here, at least one of the self checkout lines is out of order, opened, with its guts pulled out. This always leads to a very slow exit of this place.
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August 2023 by Lauren F.
I've gone to this Target for years, but recently I've been disappointed with some things I believe are noteworthy. As I went to check out, I noticed there was only ONE open register (which is already an issue alone because rarely do I see most registers even open) and the line was extremely long at self-checkout. I went into this register line and the cashier became increasingly frustrated as more costumers entered his line. I understand that having this job isn't always easy...but as a cashier and staff member it is the bare minimum to treat your customers with kindness and put your personal issues aside until after you leave.
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May 2023 by Nikki Joy D.
As much as I love Target, this particular location struggles with their customer service, particularly at their customer service center. I have never had a positive experience with the retail sales associates at customer service. Most of them have terrible, negative attitudes and they project that onto their customers with their curt responses. Beyond the customer service center, other retail associates throughout the store have the same miserable attitude when asking a simple question or trying to ask for help. Also, a majority of the time this location goes months at time with many of their products being out of stock and sections of their stores will be bare. There are times the sales floor itself is incredibly messy and disorganized. I would skip this location and visit one of their other locations in the area.
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May 2022 by Tim M.
This store is in the Rio Lakefront shopping center. It is a short walk from the Barnes & Noble store that I like to go to when I am in area. In March 2022 this store was being remodeled. Masks were still required. The mask mandate has now been dropped. I stop here for grocery essentials from time to time. You would not believe how fast my 3 year old granddaughter & always hungry 5 year old grandson go through snacks and food at home! Pink lady apples & Good & Gather nut and date chocolate bars, apple sauce pouches, organic pasta sauce & tomato ketchup and Chick-fil-A sauce are just some of the stuff we buy at Target. I buy men's clothing and shoes here also. The store brand has a very high quality.The regular price of groceries is good but have risen recently. The sales are even better like 25 percent off two 10 packs of nut and date bars. With 5 percent off when using the target card and target circle deals you can get even better prices. When I did have trouble finding non food items during the remodel the employees were friendly & helpful. Whole sections of the store were moving around. Parking is free in the garage across from the store's front door. There's plenty of parking with 2 more free parking garages just down the street. All free! Until next time be kind to each other. #target #riolakefront #grocerystore #familyclothing #householdsupplies #beautysupplies @yelpdc
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April 2022 by Joe H.
I waited in the long line to buy my bag of potting soil. Drove home, opened the bag to find it filled with mold. Okay, not their fault I guess, drive back, wait in customer service line. Finally gets to my turn, and at this point it's been an hour of my time to buy a bag of soil. Can I do an even exchange? No. So I have to get back in the line again for my new soil? Yes. Can I check it first to make sure it isn't moldy? No. Can an employee check? No. So I have to get back in line, pay, then if it's moldy again you want me to get in this customer service line again and wait again to return it and repeat this process until I get a bag that isn't moldy? Yes that's our policy. If that's their policy, Target is garbage. If that's not their policy and they're just hiring lazy workers, Target is still trash. Turned out the price was wayyy cheaper at Home Depot anyway. I thought people came here for cheap prices but it's:A ripoff Poor customer serviceOld moldy productsWaste hour and a half of my timeTarget has become the new Walmart, AKA the place I'm embarrassed to be seen because it's for rednecks who don't know any better.
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December 2021 by Shelly J.
I thought I had reviewed this location, apparently no. However its long overdue. I had higher expectations at this location. They sure aint friendly or fully staff. I had a return and an employee stood at a cart scanning stuff, no hellos.. without looking up, said someone will be right out... well ok. Then some young guy comes out at was like Yeah?!! Im like what?? I was like I have a return... long story short, kindness goes a long way. The store is divided in 2 levels. Help is never around especially at night. Theres always price discrepancies. How you have full price Christmas deco and its 12/29? Parking sucks, lines are long, they expect you to use self check out and yall know how I feel about that. Target please #dobetter.
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December 2021 by Rai R.
Visited the outdoor shopping center at Rio in Maryland and visited Target which is always great when you are on need of supplies, OTC medicine or just to look around for ideas. Windy day so it was nice to find this location and spend some time.
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November 2021 by John F.
11/21/21 After the party and after Kohl's, It's off to Target for the underwear show. I did not find the u underwear size I need, but this Target had a lot more of the v shaped purple underwear by A Pair Of Thieves Once again I was looking for the Extended Breifs in XL, but the biggest they had were large. I am no longer a size 36 to 38. It would be nice, but my butt is a little bigger than it should be...no it not, it is my gut that is bigger. I don't have an a** like Olivia O' Lovely. If I did, my wife would have questions on her mind. Anyhow, I asked an associate for assistance, but this was her first day on the job and did not know how to look up things on her PDA. She got me someone who could help me and he look for it in the stock rooms. Unfortunately, this Target did not have it. I appreciate the effort he went through. At one point in time, I did not think Target have good clothing. This was because I replace my wardrobe with Kohl's Department Store Merchandise. I have since been replacing my Underwear with A Pair Of Thieves underwear, under shirts, tank tops and socks. Some other clothing like sweaters have been added too. I might end up finding something else this year for Winter. I am happy to say Target has some good s***** Oops, sorry for the cheap vulgarities, but the sentence completes the whole review on how I feel about Target.
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November 2021 by Kayla M.
best place ive been , great customer service , all the team members are very respectful & attentive, thank you target
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November 2021 by R K.
I would stay away from this store. I went in to do an exchange for an apple watch. They proceeded to open up the watch (still in its plastic) that I got from Target online. After opening and touching the watch they put it all back together and said they couldn't do the exchange. I asked to get another of the same product in its original packaging but they refused. They claim they couldn't order it. The manager then lied and told me I could exchange it at the Rockville store. I went there and found out they couldn't undo the gaithersburgs mistake. I went back and asked to speak with the store manager and again they refused and instead gave me the corporate number. So I filed a complaint with corporate. I am completely shocked they returned a brand new unopened item to a store opened and used item and thinks its the same. What a waste of time!
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September 2021 by Gi S.
Love being able to put together my grocery list at 1am and then having 3 days to pick up curbside . So convenient . So safe . Store employees are prompt and friendly.
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March 2021 by Jacqueline K.
This is one of my preferred Targets in the DMV area. It's two stories, almost always fully stocked and very clean. The employees are kind and respectful, especially during COVID times. I personally love their "dollar value" section. Everything is under $5 and above average quality.
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February 2021 by Vishal S.
This is a good location for Target - easy to get to in the Rio area. There is plenty of parking in the garage but finding is good spot can be a challenge. The staff is friendly and helpful. They do have all the stuff generally found in any Target. The store is well laid out and easy to navigate. They do have self checkout stations that makes quick shopping trips even better.
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February 2021 by Anthony O.
Came in to get a tv remote and security cam. Associates have no customer service skills. When I asked where is the remote associate just Pointed with her finger instead of escorting me to the location of it. When I asked for the security cam which states it's on sale for $60 it was inaccurate. What was on sale was in a different isle. Very misleading information. Associate acted as if I was going to steal the item. Bathroom also dirty. It gets 2 stars because I was in and out and was able to find help. Came back to return the Ring security cam because the bottom piece wouldn't click and asked for help. Associate in tech states he knows nothing about it. I really wanted the ring but no one knows anything smh
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January 2021 by Mariana C.
Five stars for super reliable and consistent curbside shopping. Multiple times, even during the holiday rush, I've placed an order in my app and its been ready in way less than 2 hours. You really can't ask for an easier shopping experience! Thank you Gaithersburg staff!