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July 2023 by Frey Sure
First time here. It’s a small, clean and cozy bank branch where we would like to open a CD account as there’s a good CD rate recently offered by this bank. It’s open Saturday, too, so it’s quite convenient for us. We will see if it offers more good financial options to come again soon.
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March 2023 by D A
Very bad customer service, the manager was rude and unfriendly, the cashier a complete waist of time. This bank are a disaster. Always is a problem with them.Do not use this bank at all.
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October 2022 by Joel Trak
So helpful, they resolved all my banking problems. Joseph Hartlove is top notch, he went out of his way to help me. I would recommend this branch. My experience with other branches of this bank have been subpar. This branch is professional and courteous!
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October 2022 by Talk Truth
BE CAREFUL I noticed my REAL REVIEW about this branch and the other REVIEWS that were writing about this AWFUL branch has been taken out!! The male and female tellers that look ASIAN are DISRESPECTFUL and BAD CUSTOMER SERVICE with NO SKILLS. I will NEVER go there AGAIN!!! Better branches elsewhere and BETTER banks.
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April 2022 by Woodrow Corley
Customer service is terrible. Even worse than when it was SunTrust. When they blocked access to my funds, including a direct deposit of my Social Security, which they accepted after they told me the account was frozen, the branch manager refused to provide any assistance. He just gave me a non-working number for a customer advocate. Their telephone service was no help either, just kept reading from a script why there was nothing the operator could do and refused to patch me through to somebody who could.
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January 2022 by Speak For
BE CAREFUL I noticed my REAL REVIEW about this branch and the other REVIEWS that were writing about this AWFUL branch has been taken out!! The male and female tellers that look ASIAN are DISRESPECTFUL and BAD CUSTOMER SERVICE with NO SKILLS. I will NEVER go there AGAIN!!! Better branches elsewhere and BETTER banks.
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October 2021 by Joel Trakimowicz
So helpful, they resolved all my banking problems. Joseph Hartlove is top notch, he went out of his way to help me. I would recommend this branch. My experience with other branches of this bank have been subpar. This branch is professional and courteous!
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April 2021 by Cameron H.
Super rude service. The indian girl behind the drive thru was extremely rude and would not let me deposit a business check into the account. I drove to another suntrust which did it in 5 seconds.
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October 2020 by Josie V.
I have been a suntrust client for over 3 yrs now and this is one of the best drive-thru's I have ever encountered in the DMV. The bank tellers a super friendly and professional, and most importantly fast. I recommend this branch to all suntrust clients and if you plan on looking for a new bank, this location would be the best to come to.
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January 2020 by Srinivas Shandilya
An excellent bank with very good service from the teller staff to the front desk. Mr. Luis Martinez is an excellent professional and is one of the reasons I moved my accounts from another bank.
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November 2019 by fito guillen
Great service they're very friendly
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October 2019 by Nicole Kyser
The people there are the best, so friendly, no waiting time, even know your name, I feel like family,
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July 2019 by Jeni S.
Not at all accessible. Inconvenient. Not user friendly. Been with suntrust for a long time. Think it is time to switch banks though.
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June 2019 by Amani Al-Dajane
BEST customer service you will ever receive! There is no wait and very dedicated staff members! The Director, Joseph is awesome and always provide you with options and solutions!
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January 2019 by Roger B.
Opened up an account at this bank just to go home and download the mobile app to find out it is complete junk. It's much easier signing in on my laptop. The mobile app makes me verify my sign in through a passcode they send through email. Doesn't matter if you are using a password or fingerprint, it still says it needs to email you a passcode. I guess Suntrust doesn't care that when using a mobile app, you are usually out and about and don't have time to wait on an email that takes way too long to show up.
