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April 2024 by R Sutton
I took my car in for its scheduled oil change and tire rotation. After receiving my car back, I noticed, on my way back to DC that it was not running properly. Later in the week, I then noticed several puddles under my car. I reached down and touched one puddle to find out that it was oil. The next day, which was a weekend, I returned to Sheehy to let them know of the issue. Tanner was/is very professional and customer friendly. He made sure that my issue was taken care of promptly. Even though they had a lot of customers in the waiting area.
Working with Tanner was great! I look forward to my next visit.
Thank you again!
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December 2023 by Brett D.
We called in the morning about the availability of a used vehicle. The salesperson said to call him when we were on the way and he would have it brought up. I called the salesperson to let him know we left for our 45-minute drive. We received a call while driving that another party was there looking at the car. I asked if they were already doing paper work to which the answer was yes. I just called stating we were on the way and within a few minutes paperwork was being completed? Typical car dealer nonsense, bait us to the dealership to make a sale knowing the car we inquired about was not available.
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December 2023 by Melvin Thompson
Great service from Alessandra. She has OUTSTANDING knowledge of technical issues and has a great heart to help. She is THE BEST salesperson I have ever seen. I am 76 years old and have seen many.
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November 2023 by Garry N.
I traded in my truck for one on their vehicles. It was agreed they'd remove and return the $3k in aftermarket parts (I provided all stock parts). They sold my truck almost immediately to a buyer with all my parts and after dodging communications for weeks refused any sort of reimbursement or try in any way to make things right. Will never do business with them again.
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November 2023 by Jabrielle Drummond
It was such a pleasure to work with Ryan! I have referred a few friends and family, all have had such great experiences working with him.
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October 2023 by Walter O.
I brought my 2010 MKT to Sheehy Ford Lincoln on 9/27/23 to fix a recurring water leak during heavy rainstorms, & to repair my tailgate, which would not stay open. On 9/28, I was informed that the tailgate struts had to be replaced, & the new struts were ordered, & would likely be received by 10/3 or 10/4. I was also informed at that time that the water leak was likely due to a windshield that had to be realigned & sealed. However, the cost of the windshield repair was not yet known, but would be provided to me on 9/29. Since no service was going to be provided for several days, I decided to pickup my car on 9/28. That's when I was charged $435.61 to have my car released. I have not received any information about the proposed windshield repair. 10/3 & 10/4 have come & gone, & I have not heard anything about the arrival of the tailgate struts. On 10/5, I tried contacting my Sheehy service advisor by email, but he has not gotten back to me. I have since taken my MKT to a Safelite shop, & a technician with 16 years of windshield repair experience demonstrated that the water leak in my car was not due to a windshield alignment but to an obstructed drainage on my sunroof. On 10/7/23 & 10/11/23, I sent emails to the Sheehy Customer Service manager asking for help about this issue, & he never even responded.Walter Oleniewski
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September 2023 by Kesha W.
I have been coming to Sheehy for a couple years now. Outside of always waiting to be acknowledged at the service counters once I drop My vehicle off everything else has been great. Yesterday I went in for service and was immediately addressed and handled by Miguel Perez. He was very informative & helpful I hope he stays Great hire Sheehy
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September 2023 by Tom M.
This dealership is 10 minutes from my house. To avoid this dealership, I recently drove to a different dealership 40 minutes away from my house for routine maintenance. That's how bad these people suck. These positive reviews sound fake AF.
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September 2023 by Troy S.
I bought my parents a brand new Ford Mustang Mach-E on July 25, 2023. Two weeks later when using the back seat for the first time they noticed a small cut on the seat right on the stitching. I texted the sales person on August 10, 2023 with an image and he never responded. Then I called a week later and his mailbox was full. Then my parents called and talked to the general sales manager and he said there is nothing i can do since I don't know how it happened. If that is their policy then they should do a thorough inspection with the buyer at purchase with photos.
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August 2023 by Sue R.
Still horrible.Over pricedShady Service awfulBuyer beware.
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July 2023 by Lilian A.
Best in Auto Service- Sheehy Gaithersburg. On Wednesday morning July 26, on my free time, I visited for a quick service and to find out I needed a recall fix on my car. I also had a multipoint inspection plus transmission. The team member was outstanding and his name is Miguel. I also want to mention the Tech that worked on my vehicle, the Porters etc.The Manager Steve is truly a good person and cares about his customers too. Please visit this store for all your needs, they are the Best in Auto service needs. First class service all the time. I score them 100%. Please go say hello to Miguel, Steve and his team , they will treat you with respect and care.Thank you Sheehy Gaithersburg.
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July 2023 by Alex G.
update from my previous review - WE MADE A DEAL! So happy about my experience and very appreciative of everyone I worked with. Thank you to Kiet, David and Alex, you guys rock.
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February 2023 by Jen M.
I spoke with the head of Service, Steve, in late December 2022. The Service Department made an error in repairing my car that not only put me in danger on the road, but also cost me nearly $500 out of pocket to have another service provider remedy. Steve apologized and asked me to send the invoice so they could reimburse me. He never responded to my email, nor a follow up email, and at this point (February 21, 2023), I do not believe I will be reimbursed.I am seriously disappointed as I have had wonderful experiences with Sheehy outside of this interaction. However, I will never take my car back to this or any Sheehy location, as I believe I was manipulated to take down a fair, but critical review, after poor attention to detail led to my driving an unsafe vehicle and needing to pay so much out of pocket.
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January 2023 by Sean Xiao
Great dealership, I had nice and smooth experience here, special shout out to my man Malek, ask for him and you won't be disappointed.
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January 2022 by Daniel Napier
Just bought a dodge charger today and got a good deal real nice and friendly place