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January 2024 by Ann Imperial
The facility itself is spacious, clean and runs very efficiently ( and so do their cars)! I had a routine oil change and check up this time around. Before taking the car to the shop, everything needed or suggested was presented to me. The car was taken back on time and returned washed and ready to go. Everyone I dealt with was friendly and accommodating. The answer is always “Yes” at Sheehy, and Ford cars are extremely trustworthy. Obviously, I recommend them highly.
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January 2024 by Gerald Weaver
I hope Sheehy Ford puts Maddie on the fast track to be Service Manager, manage the dealership, and be President of Ford. I am 68 years old, have traveled to 49 states and 35 countries, and have had five different careers. Maddie at Sheehy Ford Gaithersburg Service Department provided the level of customer service I have only ever experienced at five-star boutique hotels in Rome, Brussels, Paris, or Florence. From the first phone call, she was engaging, helpful, informative, and caring. When I brought my new car in for its first service, she was even more engaged and helpful, even to the point of taking me on a "field trip" into the shop, so that I could explain exactly what I needed to be done directly to the mechanic, on one special job. She would not let me leave without clearing that up. And that was just one thing she did. There are two other Ford dealers that are closer to my home than Gaithersburg, but I will go out of my way to take my Bronco to Sheehy Ford there, because of their exceptional quality service. Oh, and the price was right, and was what I was quoted.
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January 2024 by Ted Shuff
Had a great experience with Zachary Mindheim. Straightforward on aspects of my ‘21 F250 super duty purchase. My family was very pleased with the vehicle and the attention given during our stay. He tolerated our young children pretty well also. I wouldn’t hesitate purchasing again.
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January 2024 by Geoffrey Clasper
My car was rear-ended a week before Christmas. Sheehy's body shop did a terrific job of restoring it to it to when it looked when it was new. Erica was very helpful and kept me informed as to when it would be finished. Many thanks to Erica and her team. Great job!
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December 2023 by Alexey Gorbachev
Buying a car at Ford Sheehan of Lincoln was an exceptional experience, largely due to the outstanding assistance from Mike Brownlee and Roxana. From the moment I stepped onto the lot, their professionalism and genuine interest in helping me find the right car were evident.Mike's extensive knowledge about the vehicles, coupled with his attention to detail, made the process smooth and transparent. He took the time to understand my needs and preferences, guiding me through various options without any pressure.What stood out was his dedication to ensuring I made an informed decision. Mike patiently answered all my questions, offering valuable insights, and efficiently handled the paperwork, making the entire buying process hassle-free.His exceptional customer service extended beyond the sale—he followed up to ensure everything was satisfactory, showcasing his commitment even after the deal was sealed.Overall, my experience at Ford Sheehan of Lincoln, thanks to Mike and Roxana, was top-notch. I'm delighted with my purchase and would highly recommend them for anyone seeking a pleasant and trustworthy car-buying experience.
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December 2023 by Alan bandler
I am a retired and a very far removed Ford salesman. As such, I have a reasonable expectation of what good service is. To my surprise, after a day of horrible service and worse reviews at other dealers, I arrived at Sheehy. Mick ( Armick) was my salesman. I had settled on a car that I found online. The car was beautiful but unfortunately, it didn't meet my banks criteria for mileage . Mick listened to me and worked to find a car that I liked. There was no pressure. The car exceeded my expectations. I flew through the finance process with Dave and left very satisfied. I highly recommend this dealership and thier exceptional staff.
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November 2023 by McKenzie Adams
Will Jones sold me my Bronco sport, he was cool and laid back and super knowledgeable about the car! I didn't feel pressured to buy and he was forthcoming about the pricing, pros and cons, warranties, etc. Pricing was very fair, Will was super helpful getting me acquainted with the car, and went above and beyond with customer service. Everyone else was very nice and accommodating.
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November 2023 by AiToFit
I must say it’s a frustrating world we live in now post pandemic. I would have never thought it would have taken over a year to purchase a vehicle. I would like to thank the sheehy team for making my purchase of my lightning possible. Kevin kept me updated about my order and I was able to access him via text at any time I had a question. Once my vehicle arrived they made me taking possession of my vehicle so easy. I want to thank the team at Sheehy once again for providing quality service.
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October 2023 by Colleen Ross
I had a great experience purchasing a new car from Sheehy. Everyone was very friendly and up front about pricing, financing, and inventory. Armik was really knowledgeable about the Ford and Lincoln lineups and was really easy to communicate with. A couple weeks after my first test drive, I took my new Escape home for a great price. I'm glad to know Sheehy is just up the road for the future.
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October 2023 by Bob C
I really had a wonderful car buying experience at Sheehy Ford! The salesman and finance manager were very friendly, honest and valued my time. I have purchased many cars before and Sheehy has been easily my best experience. Thank you!!
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October 2023 by Jose Gomez
I would just like to say that everyone here is AMAZING, I felt welcomed upon arriving and just overall felt good about the experience. I’ve had some not so good experiences in the past, hence the overdue recalls I had on my car because I just did not want to deal with that again. I live about an hour away and the local ford in my town just isn’t the same . It was 100% worth the drive ! Tanner and the team were spectacular , I will most definitely be back again ! I’m pretty particular with where I take my car, sooo me saying I’ll be back again is saying something! These guys are awesome . Thank you all so much ! 5+++++ you guys rock !
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October 2023 by Sarah S
Wow, I wish I could give 10 out of 5 stars for this dealership. I had the smoothest, most enjoyable car shopping experience here. I actually had fun during the process, which I didn't think was possible. When you go here, ask for Steven. He is extremely knowledgeable about all of their vehicles and other makes as well. He's not a salesman, he's a car enthusiast who is passionate about matching the person to the right car. He took the time to have a detailed conversation with me about what my needs are and what I'm looking for. I felt listened to and never like I was being pushed in a certain direction or "sold to". He regularly kept me updated on various models that might work for me and helped me narrow down my choice to something that was the exact right fit. Everyone I met at the dealership was friendly and easy to talk to. I enjoyed working with Ralph in financing to work out the details of my lease. He was patient and kind while explaining all of my options and the paperwork to me, it felt like working with a friend. Keep up the good work Sheehy Ford Lincoln of Gaithersburg and thank you again for helping get me into my dream car!
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October 2023 by Walter O.
I brought my 2010 MKT to Sheehy Ford Lincoln on 9/27/23 to fix a recurring water leak during heavy rainstorms, & to repair my tailgate, which would not stay open. On 9/28, I was informed that the tailgate struts had to be replaced, & the new struts were ordered, & would likely be received by 10/3 or 10/4. I was also informed at that time that the water leak was likely due to a windshield that had to be realigned & sealed. However, the cost of the windshield repair was not yet known, but would be provided to me on 9/29. Since no service was going to be provided for several days, I decided to pickup my car on 9/28. That's when I was charged $435.61 to have my car released. I have not received any information about the proposed windshield repair. 10/3 & 10/4 have come & gone, & I have not heard anything about the arrival of the tailgate struts. On 10/5, I tried contacting my Sheehy service advisor by email, but he has not gotten back to me. I have since taken my MKT to a Safelite shop, & a technician with 16 years of windshield repair experience demonstrated that the water leak in my car was not due to a windshield alignment but to an obstructed drainage on my sunroof. On 10/7/23 & 10/11/23, I sent emails to the Sheehy Customer Service manager asking for help about this issue, & he never even responded.Walter Oleniewski
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October 2023 by Sam H.
I just purchased a certified pre-owned ford f-150 from Sheehy. The truck was originally in Virginia but I was very interested In looking at it. I called and talked to Nick Constantine and he got the truck brought to the Gaithersburg location that same night. I went in the next day and was able to test drive it and follow through on the purchase. David Lewald in finance worked with me to get my payments where they needed to be and provided excellent customer service. I was In and out in less than 2 hours with my new truck! Nick and David went above and beyond and I couldn't be happier with my purchase.
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September 2023 by Kesha W.
I have been coming to Sheehy for a couple years now. Outside of always waiting to be acknowledged at the service counters once I drop My vehicle off everything else has been great. Yesterday I went in for service and was immediately addressed and handled by Miguel Perez. He was very informative & helpful I hope he stays Great hire Sheehy
