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April 2024 by Mohamed Boudguig
NOT RECOMMENDED !! They left a big piece of hard plastic inside the tire, they bend my Rim and big scratch on it!! NEVER AGAIN!
For your safety don’t change your tires in this location.
They changed my car tires, picked up my car and start driving. Then i started hearing noise coming from one of the tires. I went to my mechanic to check what’s wrong, we found a big piece of hard plastic inside the tire and it was making noise, the same tire ive been told from them that it is bent, and same tire they scratch it!
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February 2024 by A Severson
I felt like they cared and gave me sound advice. They are efficient, reasonably priced and polite.
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October 2023 by Devin Decker
Terrible should have read reviews prior
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June 2023 by Grace K.
Sam's club has a lot in their inventory especially their snack aisles. Snacks on snacks and for days! Clean and the lines aren't always long. They go by quick. The cashiers are quick and efficient which is always a plus.
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February 2023 by Hassane Tagnaouti
Lack of staffing and merchandize, phone calls aren't answered most of the time, location is going down...
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January 2023 by Joshua R.
This is a great membership store that provides convenient shopping with a great tech aspect of the scan and go. No more waiting in long lines, you can easily scan the food as you go and lay pay for it without having to wait in check out lines. The store is clean and the staff is very friendly. They have a full fledged pharmacy where you can get your prescriptions as well as vaccines/shots! My most recent visit was a vaccine trip and a quick pickup of dinner. Highly recommend to check it out, especially if you are feeding a larger group of people.
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July 2022 by Iris Raquel Sanchez
I placed an online delivery order, but my order was never delivered. It was scheduled for 7/23 between 10 and 12 and by midnight, it still said in progress. I never received notification of the delivery, so I had to rearrange my day to ensure my cold items didn’t perish if left at my door on such a hot day. On 7/24, I received notification my order was delivered, but they were not and my security camera proved they didn’t even come to my door. Their solution was to refund the money, which is great, but that takes days, and I’m still out the items I needed. I understand things happen, but the least you can do is communicate with your customers when you can’t meet your agreed delivery times. This unfortunately negatively impacted my weekend and my perception of Sam’s Club.
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July 2022 by Maggie Paola Williams
worst customer service available. Calling in employees put you on hold and never come back and hand up on you.
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July 2022 by Pao L.
Completely unprofessional, don't bother calling in for service/help you just hear hold music or ringing. Called in to 800 number and was told in store member priority.... this is after over 40+ minute on hold with no result. I will be cancelling and going to competitor. It's worth the extra cost for better service and selections.
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June 2022 by Randy C.
I can't figure out how to delete or edit my previous negative review, so this is an update. Sam's has lame customer service, but I found a workaround: if you can get to the form where you send them an email (rather than "chat" or phone), then you're actually leaving a written record that someone may actually care about. This is my earlier comment (and by waiting and leaving an email, I got full satisfaction but it shouldn't have been such an ordeal). LET ME EMPHASIZE THEY NOW GAVE ME THE $77.25 GIFT CARD I DESERVED.) "I am a renewed member after a 5-year gap and I'm simply disgusted by their lack of response to a simple stock issue. "The Gaithersburg, MD, Sam's lists a product (a 20-pack case of mock crab) as being out of stock FOR A MONTH! "Every store within 25 miles around it has it in stock but I want to go to Gaithersburg because it's the most convenient for me and I'm only in a hurry now AFTER A MONTH because I have a $45 gift card that I need to pick up in the store and it will expire in early June. "The store phone itself won't pick up after several days of trying and even the online help chat thing is unresponsive. "All they would need to do is give me a #$%#$^^& email address and I could explain the problem and they could PROBABLY TAKE CARE OF IT -- but there is no such address." COMPANIES NEED TO HAVE EMAIL ADDRESSES TO REACH THEM -- THEN THE CSR'S CAN SCREEN THE COMMENTS AND PASS THE MERITORIOUS ONES TO THE RELEVANT AUTHORITIES. One a bright note, their imitation crab is VERY good and edible/enjoyable straight out of the sealed pouch!
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May 2022 by Nikhil R.
While the store is great, the checkout process is terrible. Extremely slow and long lines whether you try to do self checkout or go to a cashier. The other bad part is the food court, which is extremely slow and doesn't have many options in stock like other Sam's Clubs. For the store itself, parking is limited but available. It's really easy to go in and find what you need. They do have some small food samples out for you throughout the store. The store is fully stocked with most things you would need, both food as well as other products.
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April 2022 by Sue C.
Parking lot isn't the best but it beats having to dodge traffic while getting your cart to the garage like at the other whole sale club nearby. I love love love the fact that the aisles are wide and the mobile check out for the most part works. You can get in and out quickly. Oh and they now have ordering kiosk at the food court so you won't have to stand in long lines.
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March 2022 by Justin Baney
one of the worst Sam's Club around under trained employees that have no clue what they're doing
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January 2022 by Mae S.
So basically I called the optometrist to make an appointment and had a hard time understanding what the man on the other line was saying. So we both misunderstood what the other was saying. But I remained polite and still tried to make the appointment. ( he had a bad tone/ attitude the entire time) Then the guy thought he hung up and I could still hear him and he exclaimed " what was that girl even trying to say, it didn't make any sense" and then I hung up. But talking s*** on people who are just seeking care is just ridiculous. Also one time had a lady worker ask me bluntly "do you even have a membership" and then forced me to show her before letting me in. I've never been questioned before and found it to be quite rude. This place sucks.
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January 2022 by Isaac Ralston
Prices are good but service is slow. Also, they never answer the phones so you have to drive there for an appointment. The staff is friendly though.
