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February 2024 by Arista W.
My biggest issue with Sam's is the checkout process lol and then the front door trying to get out. Other than that I love Sam's. Good deals, they always give out treats and there's lots of space. There is something for everyone in here just watch your total because that stuff adds up quick! Just go during the off hours of the day because early morning is hell Also, make sure you grab a slice of their famous pizza on the way out! Such a boost after using all your energy to shop. Lol
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December 2023 by Kathy G.
If i can put a 0 star review I would worst customer service no communication whatsoever we went to get our tires placed today we had our appointment at 1pm and got there 30 minutes as advised we asked how long was the car going to be serviced they said approximately 1hr and 30 minutes the car was not ready until 4:30pm we asked why was it that long to do the tire work all the staff "Ernest" had to say was I don't know I don't know so i asked to speak with someone that did know! So he recommended me to talk to joe witch is the manager at the time! So Joe also was no help at all also repeatedly said I don't know not once apologized for our wasted time!
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November 2023 by Trevor Smith
Derek in shipping/receiving deserves a raise. Courteous , hard working , and professional man that does what he can as the only night time warehouse worker. Get him some help and compensate him for his hard work and dedication to your store!!!!
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November 2023 by Shripad Jadhav
Overall better than Costco but people at the exit who checks bill and cart are rude. In terms politeness they are big zeroooooo. They think everyone coming to their shop are thief's.
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October 2023 by Stuck Mumbai
One of the worst Sam's Club locations. They routinely resell returned items. I've been burned multiple times when I find out an accessory is missing or the item was dirty/used. Make sure you check everything when doing store pickup. I feel like it's in-between shopping at a real Sam's Club and Goodwill.
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September 2023 by A Shaw
I recently had the pleasure of being assisted by Terrence “T”, a tire specialist at Sam's Club, and I must say, he truly goes above and beyond in ensuring a superb customer experience. I come all the way from a different state to get the best customer service. I've visited other Sam's Clubs in the area, but none compare to the exceptional service T provides. His dedication and expertise make every visit worthwhile. He will answer any question and has a very approachable personality. T effortlessly tackles any tire-related issue, making my visits hassle-free. I'm rarely one to write reviews, but T's outstanding service compelled me to share this with the community. I'll definitely be a returning customer and will enthusiastically recommend others to seek out T for their tire needs.
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September 2023 by Myrna Medrano
This review only applies to the Café. There was no ice at the drink station, a lot of the drink options were out. I don’t drink soda and there are only 3 juice options and they were all out, I went up to ask about someone refilling and restocking what’s missing and with attitude I was told that the company they hire didn’t show up today to change it, although I’ve been to other Sam’s clubs before and I have seen them change it before. Either way, I was unsatisfied. Even the condiments for pizza and other things were low and some empty.
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September 2023 by Delaney Blubaugh
Store is fine. Parking lot is a literal nightmare. If you're gonna shop there bring a friend. One to hold the cart and one the unload groceries in your car. The whole parking lot is on a hill.... idk what idiot designed that. My drifting cart almost hit multiple other cars while I was trying to unload. I am a semi fit young person and I thought it was difficult to basically pull a full cart of groceries to stop it from hitting something, I'm not sure how these lil old people are doing it. I'm surprised sams hasn't been sued multiple times on this issue.
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August 2023 by Blessed Queen
Starting from the entrance there is no shopping carts available, customers have to walk around the parking lot to find a shopping cart! Inside the line is long because there are not many registers are open. Come on….on a Saturday? The store managers should plan better but you can’t even find any supervisor or manager that effectively communicate. So my a good experience.
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July 2023 by Ama'J Lewis
You'll never answer you customer service phone !! You have people implying self checked items were not scanned ,then after being counted with the person at the door all she had to say was its fine !? I know it fine cause all items were scanned !!!! (Hispanic woman @12pm)
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June 2023 by Lea Pham
Very rude and unprofessional lady at the front entrance. Lots of people turned out when dealing with her. This is ridiculous. She didn’t let you in if you forgot your membership card. I used both the app and picture of the cars since my spouse has it, but she forced you to go to customer services, so what is the point that Sam has app? Hope the management check on this issue on this location.
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June 2023 by THE LIFE OF J & J
You'll never answer you customer service phone !! You have people implying self checked items were not scanned ,then after being counted with the person at the door all she had to say was its fine !? I know it fine cause all items were scanned !!!! (Hispanic woman @12pm)
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June 2023 by Grace K.
Sam's club has a lot in their inventory especially their snack aisles. Snacks on snacks and for days! Clean and the lines aren't always long. They go by quick. The cashiers are quick and efficient which is always a plus.
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May 2023 by HOPENTTV
Came here to speak specifically on the Tire/Battery Center. Out of all of the clubs, this is my favorite one to utilize. Staff member Terrance goes out of his way to make sure that every need is met. Not only is he always helpful but is just as personable. Good customer service is hard to come by these days and he never seems to drop the ball (please give him a raise as he deserves endless compensation for all of his hard work). I literally drive further just to take all of my vehicles here for survicing. Short staffed or not, they get the job done at this location. Got my tire replaced in less than an hour after doing a walk in. I Recommend this club 10/10 as they also have everything that you need in the actual store as well.
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May 2023 by Chance Johnson
I placed an online order for pickup and they never made my order or let me know it was ready. The order was supposed to be for pickup from 1pm-2pm and here I am hours later with no order. This is strange because I am a frequent customer of Sam’s Club and this has never happened before. I called Sam’s Club and I was put on hold for over an hour this is absolutely ridiculous. The fact that paid for an order that was never made is OUTRAGEOUS . Do better Sam’s Club!